HP Maximize Efficiency with Insight Diagnostics for Hardware Testing
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1 Computer Diagnostic Features

HP Insight Diagnostics

NOTE HP Insight Diagnostics is included on CD with some computer models only.

The HP Insight Diagnostics utility allows you to view information about the hardware configuration of the computer and perform hardware diagnostic tests on the subsystems of the computer. The utility simplifies the process of effectively identifying, diagnosing, and isolating hardware issues.

The Survey tab is displayed when you invoke HP Insight Diagnostics. This tab shows the current configuration of the computer. From the Survey tab, there is access to several categories of information about the computer. Other tabs provide additional information, including diagnostic test options and test results. The information in each screen of the utility can be saved as an html file and stored on a diskette or USB HP Drive Key.

Use HP Insight Diagnostics to determine if all the devices installed on the computer are recognized by the system and functioning properly. Running tests is optional but recommended after installing or connecting a new device.

You should run tests, save the test results, and print them so that you have printed reports available before placing a call to the Customer Support Center.

NOTE Third party devices may not be detected by HP Insight Diagnostics.

Accessing HP Insight Diagnostics

You must boot to the Documentation and Diagnostics CD, as described in the steps below, to access HP Insight Diagnostics.

1.While the computer is on, insert the Documentation and Diagnostics CD into an optical drive on the computer.

2.Shut down the operating system and turn off the computer.

3.Turn on the computer. The system will boot to the CD.

NOTE If the system does not boot to the CD in the optical drive, you may need to change the boot order in the Computer Setup (F10) utility so that the system attempts to boot to the optical drive before booting to the hard drive. Refer to the Computer Setup (F10) Utility Guide on the Documentation and Diagnostics CD for more information.

You can also change the boot order so that the system boots to the optical drive on a one- time basis by pressing the F9 key at startup.

ENWW

HP Insight Diagnostics 1

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Contents Troubleshooting Guide dc5750 Models Troubleshooting Guide Iii Iv About This Book Table of contents Accessing DPS Through Computer Setup Appendix B Password Security and Resetting CmosHP Insight Diagnostics HP Insight DiagnosticsSurvey Tab Status Tab Log Tab Select a language and click Download Protecting the SoftwareProtecting the Software Restoring the Software Safety and Comfort Safety and Comfort Before You Call for Technical SupportHelpful Hints Helpful Hints 1Solving General Problems Solving General ProblemsComputer date and time display is incorrect Cause Solution There is no sound or sound volume is too low Cause Solution Solving General ProblemsPoor performance is experienced Cause Solution Cause Solution Enww 2Solving Power Problems Solving Power ProblemsPower supply shuts down intermittently Cause Solution Solving Diskette Problems Solving Diskette Problems3Solving Diskette Problems Invalid system disk message is displayed Cause Solution Cannot format diskette Cause SolutionProblem has occurred with a disk transaction Cause Solution Diskette drive cannot read a diskette Cause SolutionSecurity Password Options Overrides the Boot Order enable command4Solving Hard Drive Problems Solving Hard Drive ProblemsDevice Configuration Solving Hard Drive ProblemsStorage Boot Order list Computer will not boot from hard drive Cause SolutionComputer’s software is used to safely eject the card Solving Media Card Reader Problems5Solving Media Card Reader Problems Can not write to the media card Cause SolutionSolving Media Card Reader Problems 6Solving Display Problems Solving Display ProblemsBlank screen no video Cause Solution Dim characters Cause Solution Solving Display ProblemsOut of Range displays on screen Cause Solution Install the video drivers included in the upgrade kitImage is not centered Cause Solution Adjust the horizontal or vertical position of the imageCertain typed symbols do not appear correct Cause Solution 7Solving Audio Problems Solving Audio ProblemsSound cuts in and out Cause Solution Audio for this CD-ROM device is checked Solving Audio ProblemsOn the Properties tab, make sure Enable digital CD Properties8Solving Printer Problems Solving Printer Problems10Solving Mouse Problems Solving Keyboard and Mouse ProblemsSolving Keyboard and Mouse Problems 9Solving Keyboard ProblemsAfter the shutdown is complete, plug the mouse Option and then press the Enter keyRestart Computer will not start Cause Solution Solving Hardware Installation ProblemsSolving Hardware Installation Problems 11 Solving Hardware Installation ProblemsOption card 11Solving Hardware Installation ProblemsGoes away Once bad card is identified, remove and replace badWake-on-LAN feature is not functioning Cause Solution Solving Network ProblemsSolving Network Problems 12Solving Network ProblemsNetwork status link light never flashes Diagnostics reports a failure Cause SolutionNew network card will not boot Cause Solution Memory count during Post is wrong Cause Solution Solving Memory Problems13Solving Memory Problems Out of memory error Cause SolutionSolving Memory Problems Make sure the processor heatsink is installed properly Solving Processor Problems14Solving Processor Problems Some fans only operate when neededMode in Security Password Options Solving CD-ROM and DVD ProblemsSolving CD-ROM and DVD Problems 15Solving CD-ROM and DVD ProblemsCannot eject compact disc tray-load unit Cause Solution Movie will not play in the DVD drive Cause SolutionEnww System will not boot from USB Drive Key Cause Solution Solving Drive Key Problems16Solving Drive Key Problems USB Drive Key not found identified Cause SolutionSolving Front Panel Component Problems Solving Front Panel Component Problems17Solving Front Panel Component Problems 18Solving Internet Access Problems Solving Internet Access ProblemsUnable to connect to the Internet Cause Solution Double-clickPorts COM & LPT Solving Internet Access Problems19Solving Software Problems Solving Software ProblemsContacting Customer Support Contacting Customer SupportEnww Post Error Messages Control panel message Description Recommended action Appendix a Post Error MessagesPost Numeric Codes and Text Messages Table A-1Numeric Codes and Text MessagesPost Numeric Codes and Text Messages Advanced Onboard Devices Replace diskette drive Control panel message DescriptionUnder Storage DPS Self-test Emulation back to RAID and select File Problem Problem goes away Network Server Mode Active and NoSave Changes and Exit Is not spinning, make sure the fans cable is Table A-2Diagnostic Front Panel LEDs and Audible CodesActivity Beeps Possible Cause Recommended Action Check to see if the 5Vaux light on Check that both power supply cables areProblem persists, replace the system board Properly connected to the system boardCmos Resetting the Password Jumper Using Computer Setup to Reset Cmos Clearing and Resetting the CmosFigure B-1 Cmos switch Drive Protection System DPS Select Storage DPS Self-Test Accessing DPS Through Computer SetupIndex IndexEnww
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