HP dc5750 manual Solving Hard Drive Problems, Storage Boot Order list, Device Configuration

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Table 2-4Solving Hard Drive Problems (continued)

Nonsystem disk/NTLDR missing message.

Cause	Solution

System files missing or not properly installed.	1. Insert a bootable diskette into the diskette drive and
		restart the computer.
	2.	Check the hard drive format using Fdisk: If NTFS
		formatting, use a third party reader to evaluate the drive.
		If FAT32 formatting, the hard drive cannot be accessed.
	3.	Install system files for the appropriate operating system.
	4.	Restore the system to a recovery point in HP Backup and
		Recovery Manager. Refer to the HP Backup and
		Recovery Manager User Guide in the Windows Start
		menu for more information.

Hard drive boot has been disabled in Computer Setup.	Run the Computer Setup utility and enable the hard drive entry
	in the Storage > Boot Order list.

Bootable hard drive is not attached as first in a multi-hard drive	If attempting to boot from a hard drive, ensure it is attached to
configuration.	the system board connector labeled P60 SATA 0.

Bootable hard drive's controller is not listed first in the Boot	Run the Computer Setup utility and select Storage > Boot
Order.	Order and ensure the bootable hard drive's controller is listed
	immediately under the Hard Drive entry.

Computer will not boot from hard drive.

Cause	Solution

The device is attached to a SATA port that has been disabled	Run the Computer Setup utility and ensure the device's SATA
in Computer Setup.	port is enabled in Storage > Storage Options.

Boot order is not correct.	Run the Computer Setup utility and change boot sequence
	in Storage > Boot Order.

Hard Drive's "Emulation Type" is set to "None."	Run the Computer Setup utility and change the "Emulation
	Type" to "Hard Disk" in the device's details under Storage >
	Device Configuration.

The device is attached to a SATA port that has been disabled	Run the Computer Setup utility and ensure the device's SATA
in Computer Setup.	port is enabled in Storage > Storage Options.

Hard drive is damaged.	Observe if the front panel Power LED is blinking RED and if
	any beeps are heard. See Appendix A, POST Error
	Messages to determine possible causes for the blinking red
	and beep codes.
	See the Worldwide Limited Warranty for terms and conditions.

Computer seems to be locked up.

Cause	Solution

Program in use has stopped responding to commands.

Attempt the normal Windows “Shut Down” procedure. If this fails, press the power button for four or more seconds to turn off the power. To restart the computer, press the power button again.

ENWW	Solving Hard Drive Problems 19

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Contents Troubleshooting Guide dc5750 Models Troubleshooting Guide Iii Iv About This Book Table of contents Accessing DPS Through Computer Setup Appendix B Password Security and Resetting CmosHP Insight Diagnostics HP Insight DiagnosticsSurvey Tab Status Tab Log Tab Select a language and click Download Protecting the SoftwareProtecting the Software Restoring the Software Safety and Comfort Safety and Comfort Before You Call for Technical SupportHelpful Hints Helpful Hints 1Solving General Problems Solving General ProblemsComputer date and time display is incorrect Cause Solution There is no sound or sound volume is too low Cause Solution Solving General ProblemsPoor performance is experienced Cause Solution Cause Solution Enww 2Solving Power Problems Solving Power ProblemsPower supply shuts down intermittently Cause Solution Solving Diskette Problems Solving Diskette Problems3Solving Diskette Problems Problem has occurred with a disk transaction Cause Solution Cannot format diskette Cause Solution Diskette drive cannot read a diskette Cause Solution Invalid system disk message is displayed Cause SolutionSecurity Password Options Overrides the Boot Order enable command4Solving Hard Drive Problems Solving Hard Drive ProblemsStorage Boot Order list Solving Hard Drive ProblemsComputer will not boot from hard drive Cause Solution Device Configuration5Solving Media Card Reader Problems Solving Media Card Reader ProblemsCan not write to the media card Cause Solution Computer’s software is used to safely eject the cardSolving Media Card Reader Problems 6Solving Display Problems Solving Display ProblemsBlank screen no video Cause Solution Dim characters Cause Solution Solving Display ProblemsImage is not centered Cause Solution Install the video drivers included in the upgrade kitAdjust the horizontal or vertical position of the image Out of Range displays on screen Cause SolutionCertain typed symbols do not appear correct Cause Solution 7Solving Audio Problems Solving Audio ProblemsSound cuts in and out Cause Solution On the Properties tab, make sure Enable digital CD Solving Audio ProblemsProperties Audio for this CD-ROM device is checked8Solving Printer Problems Solving Printer ProblemsSolving Keyboard and Mouse Problems Solving Keyboard and Mouse Problems9Solving Keyboard Problems 10Solving Mouse ProblemsAfter the shutdown is complete, plug the mouse Option and then press the Enter keyRestart Solving Hardware Installation Problems Solving Hardware Installation Problems11 Solving Hardware Installation Problems Computer will not start Cause SolutionGoes away 11Solving Hardware Installation ProblemsOnce bad card is identified, remove and replace bad Option cardSolving Network Problems Solving Network Problems12Solving Network Problems Wake-on-LAN feature is not functioning Cause SolutionNetwork status link light never flashes Diagnostics reports a failure Cause SolutionNew network card will not boot Cause Solution 13Solving Memory Problems Solving Memory ProblemsOut of memory error Cause Solution Memory count during Post is wrong Cause SolutionSolving Memory Problems 14Solving Processor Problems Solving Processor ProblemsSome fans only operate when needed Make sure the processor heatsink is installed properlySolving CD-ROM and DVD Problems Solving CD-ROM and DVD Problems15Solving CD-ROM and DVD Problems Mode in Security Password OptionsCannot eject compact disc tray-load unit Cause Solution Movie will not play in the DVD drive Cause SolutionEnww 16Solving Drive Key Problems Solving Drive Key ProblemsUSB Drive Key not found identified Cause Solution System will not boot from USB Drive Key Cause SolutionSolving Front Panel Component Problems Solving Front Panel Component Problems17Solving Front Panel Component Problems 18Solving Internet Access Problems Solving Internet Access ProblemsUnable to connect to the Internet Cause Solution Double-clickPorts COM & LPT Solving Internet Access Problems19Solving Software Problems Solving Software ProblemsContacting Customer Support Contacting Customer SupportEnww Post Error Messages Post Numeric Codes and Text Messages Appendix a Post Error MessagesTable A-1Numeric Codes and Text Messages Control panel message Description Recommended actionPost Numeric Codes and Text Messages Advanced Onboard Devices Replace diskette drive Control panel message DescriptionUnder Storage DPS Self-test Emulation back to RAID and select File Problem Problem goes away Network Server Mode Active and NoSave Changes and Exit Is not spinning, make sure the fans cable is Table A-2Diagnostic Front Panel LEDs and Audible CodesActivity Beeps Possible Cause Recommended Action Problem persists, replace the system board Check that both power supply cables areProperly connected to the system board Check to see if the 5Vaux light onCmos Resetting the Password Jumper Using Computer Setup to Reset Cmos Clearing and Resetting the CmosFigure B-1 Cmos switch Drive Protection System DPS Select Storage DPS Self-Test Accessing DPS Through Computer SetupIndex IndexEnww

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