HP dc5750 manual Log Tab

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The Status tab also shows:

●The devices being tested

●The test status (running, passed, or failed) of each device being tested

●The overall test progress of all devices being tested

●The test progress for each device being tested

●The elapsed test times for each device being tested

Log Tab

The Log tab contains a Test Log tab and an Error Log tab.

The Test Log displays all tests that have been executed, the number of times of execution, the number of times failed, and the time it took to complete each test. The Clear Test Log button will clear the contents of the Test Log.

The Error Log displays the tests for devices that have failed during the diagnostic testing and includes the following columns of information.

●The Device section displays the device tested.

●The Test section displays the type of test run.

●The Description section describes the error that the diagnostic test found.

●The Recommended Repair will give a recommended action that should be performed to resolve the failed hardware.

●The Failed Count is the number of times the device has failed a test.

●The Error Code provides a numerical code for the failure. The error codes are defined in the Help tab.

The Clear Error Log button will clear the contents of the Error Log.

Help Tab

The Help tab contains an HP Insight Diagnostics tab, an Error Codes tab, and a Test Components tab.

The HP Insight Diagnostics tab contains help topics and includes search and index features.

The Error Codes tab provides a description of each numerical error code that may appear in the Error Log tab located on the Log tab. Each code has a corresponding error Message and a Recommended Repair action that should help solve the problem. To find an error code description quickly, enter the code in the box at the top of the tab and click the Find Error Codes button.

The Test Components tab displays low-level information on tests that are run.

Saving and Printing Information in HP Insight Diagnostics

You can save the information displayed in the HP Insight Diagnostics Survey and Log tabs to a diskette or a USB 2.0 HP Drive Key (64MB or higher). You can not save to the hard drive. The system will

4 Chapter 1 Computer Diagnostic Features

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Contents Troubleshooting Guide dc5750 Models Troubleshooting Guide Iii Iv About This Book Table of contents Appendix B Password Security and Resetting Cmos Accessing DPS Through Computer Setup HP Insight Diagnostics HP Insight DiagnosticsSurvey Tab Status Tab Log Tab Select a language and click Download Protecting the SoftwareProtecting the Software Restoring the Software Safety and Comfort Before You Call for Technical Support Safety and ComfortHelpful Hints Helpful Hints 1Solving General Problems Solving General ProblemsComputer date and time display is incorrect Cause Solution There is no sound or sound volume is too low Cause Solution Solving General ProblemsPoor performance is experienced Cause Solution Cause Solution Enww 2Solving Power Problems Solving Power ProblemsPower supply shuts down intermittently Cause Solution Solving Diskette Problems Solving Diskette Problems3Solving Diskette Problems Diskette drive cannot read a diskette Cause Solution Cannot format diskette Cause SolutionProblem has occurred with a disk transaction Cause Solution Invalid system disk message is displayed Cause SolutionOverrides the Boot Order enable command Security Password OptionsSolving Hard Drive Problems 4Solving Hard Drive ProblemsComputer will not boot from hard drive Cause Solution Solving Hard Drive ProblemsStorage Boot Order list Device ConfigurationCan not write to the media card Cause Solution Solving Media Card Reader Problems5Solving Media Card Reader Problems Computer’s software is used to safely eject the cardSolving Media Card Reader Problems 6Solving Display Problems Solving Display ProblemsBlank screen no video Cause Solution Solving Display Problems Dim characters Cause SolutionAdjust the horizontal or vertical position of the image Install the video drivers included in the upgrade kitImage is not centered Cause Solution Out of Range displays on screen Cause SolutionCertain typed symbols do not appear correct Cause Solution 7Solving Audio Problems Solving Audio ProblemsSound cuts in and out Cause Solution Properties Solving Audio ProblemsOn the Properties tab, make sure Enable digital CD Audio for this CD-ROM device is checkedSolving Printer Problems 8Solving Printer Problems9Solving Keyboard Problems Solving Keyboard and Mouse ProblemsSolving Keyboard and Mouse Problems 10Solving Mouse ProblemsAfter the shutdown is complete, plug the mouse Option and then press the Enter keyRestart 11 Solving Hardware Installation Problems Solving Hardware Installation ProblemsSolving Hardware Installation Problems Computer will not start Cause SolutionOnce bad card is identified, remove and replace bad 11Solving Hardware Installation ProblemsGoes away Option card12Solving Network Problems Solving Network ProblemsSolving Network Problems Wake-on-LAN feature is not functioning Cause SolutionDiagnostics reports a failure Cause Solution Network status link light never flashesNew network card will not boot Cause Solution Out of memory error Cause Solution Solving Memory Problems13Solving Memory Problems Memory count during Post is wrong Cause SolutionSolving Memory Problems Some fans only operate when needed Solving Processor Problems14Solving Processor Problems Make sure the processor heatsink is installed properly15Solving CD-ROM and DVD Problems Solving CD-ROM and DVD ProblemsSolving CD-ROM and DVD Problems Mode in Security Password OptionsMovie will not play in the DVD drive Cause Solution Cannot eject compact disc tray-load unit Cause SolutionEnww USB Drive Key not found identified Cause Solution Solving Drive Key Problems16Solving Drive Key Problems System will not boot from USB Drive Key Cause SolutionSolving Front Panel Component Problems Solving Front Panel Component Problems17Solving Front Panel Component Problems 18Solving Internet Access Problems Solving Internet Access ProblemsUnable to connect to the Internet Cause Solution Solving Internet Access Problems Double-clickPorts COM & LPTSolving Software Problems 19Solving Software ProblemsContacting Customer Support Contacting Customer SupportEnww Post Error Messages Table A-1Numeric Codes and Text Messages Appendix a Post Error MessagesPost Numeric Codes and Text Messages Control panel message Description Recommended actionPost Numeric Codes and Text Messages Advanced Onboard Devices Control panel message Description Replace diskette driveUnder Storage DPS Self-test Emulation back to RAID and select File Problem Problem goes away Network Server Mode Active and NoSave Changes and Exit Table A-2Diagnostic Front Panel LEDs and Audible Codes Is not spinning, make sure the fans cable isActivity Beeps Possible Cause Recommended Action Properly connected to the system board Check that both power supply cables areProblem persists, replace the system board Check to see if the 5Vaux light onCmos Resetting the Password Jumper Clearing and Resetting the Cmos Using Computer Setup to Reset CmosFigure B-1 Cmos switch Drive Protection System DPS Accessing DPS Through Computer Setup Select Storage DPS Self-TestIndex IndexEnww

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