HP 8000 s manual Problem Cause and Solution

Page 196

Problem

Cause and Solution

 

 

 

 

 

 

Smudges

The printer recently had a media jam. Open and close

 

 

 

 

 

the front door to complete a printer self-cleaning cycle.

 

 

 

 

 

 

 

 

 

 

 

You recently changed to a different media size. Open

 

 

 

 

 

and close the front door to complete a printer

 

 

 

 

 

self-cleaning cycle.

 

 

 

 

 

 

 

 

 

 

 

If the previous page printed was a prepunched media

 

 

 

 

 

and there was an image in the location of the

 

 

 

 

 

prepunched holes, then this toner is deposited on the

 

 

 

 

 

back of the next page printed. Open and close the front

 

 

 

 

 

door to complete a printer self-cleaning cycle.

 

 

 

 

 

 

 

 

 

 

 

There might be an undetected jam in the printer. Open

 

 

 

 

 

and close the front door to allow the printer to clear the

 

 

 

 

 

jam. If the problem persists, remove the transfer drum.

 

 

 

 

 

Look between the drum surface and the drum handles

 

 

 

 

 

for a piece of media. Remove any media, and then

 

 

 

 

 

reinstall the transfer drum.

 

 

 

 

 

 

Uneven dark areas or

You are using a transparency that is outside the

lines in solid fill areas on

specifications for this printer. Use HP brand

transparencies

transparencies to produce the best image quality for the

 

 

 

 

 

printer. For media specifications, see “Supported Media

 

 

 

 

 

Weights and Sizes for Input Trays” in chapter 3.

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

Repetitive defects

The printer should be cleaned. Open and shut the front

 

 

 

door of the printer to complete a printer self-cleaning

 

 

 

cycle. If the problem persists, see “Cleaning the

 

 

 

Transfer Drum” later in this chapter.

If the previous page printed was a prepunched media and there was an image in the location of the prepunched holes, then toner will be deposited on the back of the next page printed. Open and close the front door to complete a printer self-cleaning cycle.

EN

Print Quality Problems 195

Image 196
Contents 8550, 8550N, 8550DN, 8550GN, 8550MFP Printer User Guide Warranty Copyright InformationOnline Services HP Customer CareWorld Wide Web America OnlineObtaining software utilities and electronic information HP Service Agreements HP direct ordering for accessories or suppliesHP Service Information North and Latin AmericaAsia-Pacific Countries/Regions Customer support options worldwide In-country/region support numbers Page HP Customer Care Centers Asia Pacific Countries/RegionsNorth & Latin America Europe, Middle East, and AfricaPage Page Contents Common Printing Tasks Printer Messages 129 Using the Printer Online Help System 112Supported DIMMs 207 Installing DIMMs Hewlett-Packard Limited Warranty Statement 229Features EIO Accessories Configurations Printer InformationHP Color LaserJet 8550MFP Locating the Printers Parts Locating Printer Consumables in chapter Optional Paper Handling Accessories and Status Lights Light Tray Multi-Bin Mailbox 26 1 The HP Color LaserJet 8550 Printer Using the Printer Control Panel OverviewPrinter Control Panel Keys and Indicator Lights Cancel JobMenu DisplayData Indicator green Ready Indicator greenSelect When to Use the Printer Control Panel Menus Using the Printer Control Panel in Shared EnvironmentsResetting the Printer To reset the printer to factory defaultsFactory Defaults Menu Factory DefaultPaper Handling Menu Tray 1 Type = Auto Tray 1 Size = 34 2 Using the Printer Control Panel Seconds 36 2 Using the Printer Control Panel Printing Menu Maps To print menu mapsConfiguring Menu Selections Changing Settings in the Printer Control PanelTo configure menu selections in the printer control panel Auto Continue Tray 1 AutoConfiguring Media Type and Size To configure the input trays Selecting an Output Bin To select an output bin Setting Media Type and Size OverridesTo set the media override Selecting the A4 Override To select the A4 overrideSelecting Toner Low Response To select the toner low responseTo set the Power Save mode Setting the Power Save ModeSelecting Parallel Advanced Function To select the parallel advanced function Selecting the Default Printer PersonalityTo select the printer personality Setting the I/O Timeout To set the I/O timeoutLocking the Printer Control Panel Selecting the Display Language To select the display languagePrinting Internal Pages To print an internalInterpreting the Configuration Color Adjust-Lists the number of pages since the last color Axis Adjustment Duplex RegistrationRepeat to verify that the lines on the front and back Accessories, Options, and Related Products in chapter Managing MemoryConfiguring the Printer for the Network Resource Saving58 2 Using the Printer Control Panel Ordering information, see Accessories, Options, and Related Selecting MediaSupported Media Weights and Sizes for Input Trays Selecting Media 62 3 Common Printing Tasks Selecting Media 64 3 Common Printing Tasks Supported Media Weights and Sizes for the Optional Duplexer 66 3 Common Printing Tasks Selecting Media Preprinted Forms and Letterhead Recycled Media EnvelopesTransparencies Heavy Paper StockLabels Colored Media Media to AvoidControlling Your Print Job Changing Page OrientationPrinting from Tray To load media into trayPrinting Envelopes from Tray To load envelopes in trayTo print envelopes from tray Type of Address Left Margin Top MarginPrinting Tips for Tray Orienting Media Orienting Media in TrayOrienting Media for All Other Trays Media Orientation for Printing Prepunched PaperPrinting from Trays 2 some printer models only To load media into trays 2Orienting Media for All Other Trays later in this chapter To print from trays 2 Printing Tips for Trays 2 Preprinted Forms and Letterhead earlier in this chapterPrinting from Tray 4 some printer models only To print from tray Printing Tips for Tray 4 some printer models only Advanced Printing Features Using the HP TonerGauge Information. See Resetting the HP TonerGauge onBenefits of Printing by Type and Size of Paper Printing by Type and Size of PaperTo print by type and size of paper, do the following From the software or printer driver, select the desired type Different First Printing Multiple Pages on One Sheet of Paper Creating and Using Quick Sets Quick Sets are available only for WindowsQuick Sets Printer Driver Procedure Using Quick Sets Quick Copying a Job Printing Additional Copies of a Quick Copy JobDeleting a Stored Quick Copy Job Printing the Remaining Copies of a Held Job Proofing and Holding a JobDeleting a Held Job Page Specifying a Private Job Printing a Private JobReleasing a Private Job Deleting a Private Job Printing a Stored Job Storing a Print JobDeleting a Stored Job Variable Data Printing Booklet Printing Print on Backside of Heavy Media How the JetSend Communications Technology Works HP JetSend Communications TechnologyNetworked Devices Managing Fonts and Forms on Disk HP LaserJet Resource Manager WindowsHP LaserJet Utility Macintosh 108 4 Advanced Printing Features Controlling Color Output with Printer DriversUsing Color ColorSmartManual Mode ICC/CMS Black and WhiteAutomatic PANTONEMatching Cmyk Ink Set EmulationAdjusting the Print Color and Quality Settings ObjectsPantone Colors Selecting ColorsColor Swatch Using Digital Cameras Using Scanners To adjust the color balance Adjusting the Color BalancePrint the color adjust Page Page Reprint the color adjust Page Making Room for Printer Maintenance Maintaining the PrinterReplacing Printer Consumables Locating Printer ConsumablesFrequency for Replacing Printer Consumables Consumable Printer Message Count Perioda Approximate TimePrinter Control Panel Messages Resetting the HP TonerGauge Recycling Consumables128 6 Maintaining the Printer Using the Printer Online Help System Printer MessagesMessage Description Recommended Action = EIO Slot NumberConfiguring Media Type Media Type and Size= Description Installation ZZ ErrorHardware Type Hardware DeviceThis condition or the printer Not operate the printerCan be damaged Service. Do not operate = Fan TypePrinter in this condition or Printer can be seriouslyYY Description Nvram Cleaning the Density Sensor Cleaning the TransferPrinter senses a media Open the lower left door Printer senses a media Detach the multi-bin mailbox Printer senses a media Open the upper right door. Lift Printing from Tray 1 Selecting the DisplayContinuous configuration Press Cancel JOB to exit See Selecting Toner Low Printer has detected an Open the lower left door Options, and Related Toner cartridge is either Insert the cartridge or make Printer has detected that Install the imaging drum Mailbox on the multi-bin Remove all media from Printer is requesting a Load the requested media Stacker Bin is full Empty the Stacker Bin Alternates with Printer hard disk is new Press Select to reformat Printer is printing the font No action is required Using the Printer Control PanelCartridge in attempts to Not shake the tonerExtend the cartridge life. For Toner Low Response Printing Tasks Size that is not currently Specified on the printer control Fuser is warming up No action is required Printer Messages 160 7 Printer Control Panel Messages Solving Printer Problems Performing Basic Troubleshooting StepsWorking with Toner Media Jam Locations Page Media Handling Problems Problem Cause and SolutionWeights and Sizes for Input Trays in chapter PanelProblem Cause and Solution Capacity, see Supported Media Weights and Sizes for Type and Size in chapterProblem Cause and Solution Configuring Media Type and Size in chapter Some printer models only in chapterCapacity, see Supported Media Weights and Sizes for Media Weights and Sizes for Input Trays in chapter Current media is damaged or in poor condition Printer Response Problems Problem Cause and Solution Problem Cause and Solution 176 8 Solving Printer Problems Messages Option Copy /B filename PRN or Copy Printer Control Panel and Configuration Problems Problem Cause and Solution Application Problems Problem Cause and Solution Incorrect Printer Output PCL Technical Reference Manual for specific Sensor as described in Cleaning the Density Sensor Color Printing ProblemsSee Adjusting the Color Balance in chapter Information, see Accessories, Options, and Related Print Quality Problems Problem Cause and Solution Cartridge in attempts to extend the cartridge life If you use the Manually Print on 2nd Side setting Sensor as described in Cleaning the Density Sensor Problem Cause and Solution Input tray, see Configuring Media Type and Size There is a wave or ripple in the background when Problem Cause and Solution See Cleaning the Transfer Charger later in this Cleaning the Density Sensor To clean the density sensor and erase lampCleaning the Transfer Drum To clean the transfer drum Page Page Cleaning the Post Charger To clean the post chargerCleaning the Transfer Charger To clean the transfer chargerAccessories, Options, and Related Products EIO AccessoriesAccessories Part Number Type / Size MemoryCables Part Number Type / Size Printer SuppliesMedia Materials Part Number Type / Size Reference 5010-63945021-0337 PCL/PJL Technical Reference Packagec Installing DIMMs Supported DIMMsTo install a Dimm Page Page Electrical Specifications Operating Environmental Specifications TemperatureHumidity AltitudeEnvironmental Product Stewardship Program Protecting the EnvironmentThis HP LaserJet printer design eliminates This HP LaserJet printer design reducesHP LaserJet Printing Supplies Paper UsagePlastics HP Toner Cartridges/Photoconductive DrumUS Returns PaperMaterial safety data sheet FCC Regulations Regulatory StatementsCanadian DOC Regulations Conforms to the following Product Specifications Declaration of ConformityFor regulatory topics only Specifications Guadalajara, Jalisco México May Cispr 221997 / EN 550221998 Class B1 Regulatory Statements Vcci Statement Japan Korean EMI Statement Laser Safety Safety InformationProduct Information Sheet Laser Statement for Finland Luokan 1 laserlaiteVarning Specifications Warranty Information Hewlett-Packard Limited Warranty StatementWarranty Information Index 231232 233 234 235 236 237 238 239 240 241
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