HP 1410xi, 1417 Troubleshooting information, Before you call HP Support, View the Readme file

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9 Troubleshooting information

This chapter contains limited troubleshooting information for the HP All-in-One. For more troubleshooting information, see the onscreen HP Image Zone Help file that came with your software.

Many issues are caused when the HP All-in-One is connected to the computer using a USB cable before the HP All-in-One software is installed on the computer. To resolve this problem, you must follow these steps:

1.Disconnect the USB cable from the computer.

2.Uninstall the software (if you have already installed it).

3.Restart your computer.

4.Turn off the HP All-in-One, wait one minute, then restart it.

5.Reinstall the HP All-in-One software. Do not connect the USB cable to the computer until prompted by the software installation screen.

For information about uninstalling and reinstalling the software, see Uninstall and reinstall the software.

Before you call HP Support

If you have a problem, follow these steps:

1.Check the documentation that came with the HP All-in-One.

–Setup Guide: The Setup Guide explains how to set up the HP All-in-One.

–User Guide: The User Guide is the book you are reading.

–HP Image Zone Help: The onscreen HP Image Zone Help describes how to use the HP All-in-One with a computer and contains additional troubleshooting information not covered in the User Guide.

–Readme file: The Readme file contains information on possible installation problems. For more information, see View the Readme file.

2.If you are unable to solve the problem using the documentation, visit www.hp.com/support for the following options (availability varies by product, country/region, and language):

–Online support pages

–Check for software updates

–Send HP an e-mail message for answers to your questions

–Connect with an HP technician by using online chat

3.Contact your local point of purchase.

4.If you are unable to solve the problem using the onscreen Help or HP websites, contact HP Support. For more information, see Get HP support.

View the Readme file

You might want to refer to the Readme file for more information on possible installation problems.

●In Windows, click Start, Programs or All Programs, Hewlett-Packard,HP PSC 1400 All- in-One series, and then View the Readme File.

●In Mac OS X, you can access the Readme file by double-clicking the icon located in the top- level folder of the HP All-in-One software CD-ROM.

Setup troubleshooting

This section includes installation and configuration troubleshooting tips for some of the most common issues associated with software installation and hardware setup.

Troubleshooting information

User Guide

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Contents HP PSC 1400 All-in-One series Legal Information Safety informationUser Guide Page Contents HP PSC 1400 All-in-One series HP All-in-One at a glance HP All-in-One overviewStatus light overview Control panel overviewDescription Setup Guide Use the HP Image Zone to do more with your HP All-in- OneFind more information Connection information HP Image Zone HelpReadme Click the Share my printers with other computers box Load originals and load paper Load an originalChoose papers for printing and copying Load paper Avoid these papers in your HP All-in-OneAddition, do not Copy to these papers Load 10 x 15 cm 4 x 6 inch photo paper Load envelopes, postcards, and Hagaki Avoid paper jams PaperTips Load originals and load paper Press Start Copy Black or Start Copy Color Use the copy featuresPaper type Control panel setting Set the copy paper typePaper type Control panel setting Glossy Hagaki Photo Increase copy speed or qualityMake multiple copies Make a borderless copy of a photo Resize an original to fit onto letter or A4 paperPress Start Copy Color Stop copying To print from the software application Mac Print from your computerPrint from a software application To print from the software application WindowsStop a print job Make the HP All-in-One the default printerScan from the control panel Use the scan featuresStop scanning Adjust the preview imageGet started Send images using your computerUse HP Instant Share OverviewClick the HP Instant Share tab Send images using the HP Image Zone software WindowsUse HP Instant Share Use HP Instant Share Order supplies Order other suppliesPrint cartridges HP reorder number Country/Region Number for ordering Clean the HP All-in-One Maintain your HP All-in-OneCheck the estimated ink levels Replace the print cartridges To check the ink levels from the HP Solution Center WindowsPrint a self-test report Work with print cartridgesEnvironment/recycle/inkjet.html Align the print cartridges Clean the print cartridge contacts or around the ink nozzles Clean the print cartridgesChapter View the Readme file Troubleshooting informationSetup troubleshooting Before you call HP SupportHardware setup troubleshooting My HP All-in-One does not turn onMy USB cable is not connected HP All-in-One does not print Troubleshooting informationSoftware installation troubleshooting Received a message that an unknown error has occurred Red X appears on the USB connect promptDigital Imaging Monitor does not appear in the system tray Launch Reinstall Uninstall and reinstall the softwareTo uninstall from a Windows computer, preferred method To uninstall from a Windows computer alternate methodOperational troubleshooting Paper troubleshootingPrint cartridge troubleshooting Device update Device update WindowsDevice update Mac HP customer support Warranty upgradesReturn your HP All-in-One for service Get HP supportAccess your serial number and service ID Contact HPTo print a self-test report + 27 11 Hewlett-Packard Limited Warranty Statement HP product Duration of limited warranty Chapter Paper-tray capacities Paper specificationsTechnical information System requirementsTop leading edge Print specificationsPrint margin specifications TypeMode Speed ppm Print resolution dpi Copy specificationsScan specifications Mode Resolution dpiProtecting the environment Ozone production Physical specificationsPower specifications Environmental specificationsRecycling program Material safety data sheetsPaper use PlasticsRegulatory notices Regulatory model identification numberFCC statement Technical information Technical information Symbols/Numerics CancelIndex Order Declaration of conformity Declaration of conformity European Economic AreaQ7286-90158
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