HP 1417, 1410xi manual Hardware setup troubleshooting, My HP All-in-One does not turn on

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The paper must be blank and white for the alignment to succeed.

The incorrect type of paper is loaded in the paper tray.

Troubleshooting information

Chapter 9

Hardware setup troubleshooting

Use this section to solve any problems you might encounter while setting up the HP All-in-One hardware.

My HP All-in-One does not turn on

Solution Make sure the power cord is firmly connected, and wait a few seconds for the HP All-in-One to turn on. Also, if the HP All-in-One is plugged in to a power strip, make sure the power strip is turned on.

My USB cable is not connected

Solution Do not plug in the USB cable before being prompted during software installation. Connecting the USB cable before prompting can cause errors. Plug one end of the USB cable into your computer and the other into the back of the HP All-in-One. You can connect to any USB port on the computer (not a keyboard or accessory).

I have light or message about print cartridge or alignment problems

Cause

Solution

If the alignment fails again, you might have a defective sensor or print cartridge. Contact HP Support by going to www.hp.com/support. Click Contact HP for information on calling for technical support.

Cause Protective tape is covering the print cartridges.

Solution Gently remove the plastic tape by using the pink pull tab. Do not touch the ink nozzles or the copper-colored contacts.

36	HP PSC 1400 All-in-One series

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Contents HP PSC 1400 All-in-One series Safety information Legal InformationUser Guide Page Contents HP PSC 1400 All-in-One series HP All-in-One overview HP All-in-One at a glanceControl panel overview Status light overviewDescription Use the HP Image Zone to do more with your HP All-in- One Setup GuideFind more information HP Image Zone Help Connection informationReadme Click the Share my printers with other computers box Load an original Load originals and load paperChoose papers for printing and copying Avoid these papers in your HP All-in-One Load paperAddition, do not Copy to these papers Load 10 x 15 cm 4 x 6 inch photo paper Load envelopes, postcards, and Hagaki Paper Avoid paper jamsTips Load originals and load paper Use the copy features Paper type Control panel settingSet the copy paper type Press Start Copy Black or Start Copy ColorIncrease copy speed or quality Paper type Control panel setting Glossy Hagaki PhotoMake multiple copies Resize an original to fit onto letter or A4 paper Make a borderless copy of a photoPress Start Copy Color Stop copying Print from your computer Print from a software applicationTo print from the software application Windows To print from the software application MacMake the HP All-in-One the default printer Stop a print jobUse the scan features Scan from the control panelAdjust the preview image Stop scanningSend images using your computer Use HP Instant ShareOverview Get startedSend images using the HP Image Zone software Windows Click the HP Instant Share tabUse HP Instant Share Use HP Instant Share Order other supplies Order suppliesPrint cartridges HP reorder number Country/Region Number for ordering Maintain your HP All-in-One Clean the HP All-in-OneCheck the estimated ink levels To check the ink levels from the HP Solution Center Windows Print a self-test reportWork with print cartridges Replace the print cartridgesEnvironment/recycle/inkjet.html Align the print cartridges Clean the print cartridges Clean the print cartridge contacts or around the ink nozzlesChapter Troubleshooting information Setup troubleshootingBefore you call HP Support View the Readme fileMy HP All-in-One does not turn on Hardware setup troubleshootingMy USB cable is not connected Troubleshooting information HP All-in-One does not printSoftware installation troubleshooting Red X appears on the USB connect prompt Received a message that an unknown error has occurredDigital Imaging Monitor does not appear in the system tray Uninstall and reinstall the software To uninstall from a Windows computer, preferred methodTo uninstall from a Windows computer alternate method Launch ReinstallPaper troubleshooting Operational troubleshootingPrint cartridge troubleshooting Device update Windows Device updateDevice update Mac Warranty upgrades Return your HP All-in-One for serviceGet HP support HP customer supportContact HP Access your serial number and service IDTo print a self-test report + 27 11 Hewlett-Packard Limited Warranty Statement HP product Duration of limited warranty Chapter Paper specifications Technical informationSystem requirements Paper-tray capacitiesPrint specifications Print margin specificationsType Top leading edgeCopy specifications Scan specificationsMode Resolution dpi Mode Speed ppm Print resolution dpiPhysical specifications Power specificationsEnvironmental specifications Protecting the environment Ozone productionMaterial safety data sheets Paper usePlastics Recycling programRegulatory model identification number Regulatory noticesFCC statement Technical information Technical information Cancel Symbols/NumericsIndex Order Declaration of conformity European Economic Area Declaration of conformityQ7286-90158

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