HP 1410xi Operational troubleshooting, Paper troubleshooting, Print cartridge troubleshooting

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Operational troubleshooting

The 1400 series Troubleshooting section in the HP Image Zone Help contains troubleshooting tips for some of the most common issues associated with your HP All-in-One.

To access the troubleshooting information from a Windows computer, go to the HP Solution Center, click Help, and then choose Troubleshooting and Support. Troubleshooting is also available through the Help button that appears on some error messages.

To access troubleshooting information from Mac OS X, click the HP Image Zone icon in the Dock, select Help from the menu bar, choose HP Image Zone Help from the Help menu, and then choose 1400 series Troubleshooting in the Help Viewer.

Paper troubleshooting

To help avoid paper jams, only use paper types that are recommended for your HP All-in-One. For a list of recommended papers, see the onscreen HP Image Zone Help, or go to www.hp.com/support.

Do not load curled or wrinkled paper, or paper with bent or torn edges, into the paper tray. For more information, see Avoid paper jams.

If paper does become jammed in your device, follow these instructions to clear the paper jam.

1.Press in the tab on the left side of the rear clean-out door and pull it toward you to remove it.

Caution Trying to clear a paper jam from the front of the HP All-in-One can damage the print mechanism. Always clear paper jams through the rear clean-out door.

2.Gently pull the paper out of the rollers.

Caution If the paper tears when you are removing it from the rollers, check the rollers and wheels for torn pieces of paper that might be remaining inside the device. If you do not remove all the pieces of paper from the HP All-in-One, more paper jams are likely to occur.

3.Replace the rear clean-out door. Gently push the door forward until it snaps into place.

4.Press On / Resume to continue the current job.

Print cartridge troubleshooting

If you are experiencing problems with printing, you might have a problem with one of the print cartridges. Try the following:

1.Remove and reinsert the print cartridges and verify that they are fully inserted and locked in place.

2.If the problem persists, print a self-test report to determine if there is a problem with the print cartridges.

3.If the self-test report shows a problem, clean the print cartridges.

4.If the problem persists, clean the copper-colored contacts of the print cartridges.

Troubleshooting information

User Guide

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Contents HP PSC 1400 All-in-One series Legal Information Safety informationUser Guide Page Contents HP PSC 1400 All-in-One series HP All-in-One at a glance HP All-in-One overviewStatus light overview Control panel overviewDescription Setup Guide Use the HP Image Zone to do more with your HP All-in- OneFind more information Connection information HP Image Zone HelpReadme Click the Share my printers with other computers box Load originals and load paper Load an originalChoose papers for printing and copying Load paper Avoid these papers in your HP All-in-OneAddition, do not Copy to these papers Load 10 x 15 cm 4 x 6 inch photo paper Load envelopes, postcards, and Hagaki Avoid paper jams PaperTips Load originals and load paper Paper type Control panel setting Use the copy featuresSet the copy paper type Press Start Copy Black or Start Copy ColorPaper type Control panel setting Glossy Hagaki Photo Increase copy speed or qualityMake multiple copies Make a borderless copy of a photo Resize an original to fit onto letter or A4 paperPress Start Copy Color Stop copying Print from a software application Print from your computerTo print from the software application Windows To print from the software application MacStop a print job Make the HP All-in-One the default printerScan from the control panel Use the scan featuresStop scanning Adjust the preview imageUse HP Instant Share Send images using your computerOverview Get startedClick the HP Instant Share tab Send images using the HP Image Zone software WindowsUse HP Instant Share Use HP Instant Share Order supplies Order other suppliesPrint cartridges HP reorder number Country/Region Number for ordering Clean the HP All-in-One Maintain your HP All-in-OneCheck the estimated ink levels Print a self-test report To check the ink levels from the HP Solution Center WindowsWork with print cartridges Replace the print cartridgesEnvironment/recycle/inkjet.html Align the print cartridges Clean the print cartridge contacts or around the ink nozzles Clean the print cartridgesChapter Setup troubleshooting Troubleshooting informationBefore you call HP Support View the Readme fileHardware setup troubleshooting My HP All-in-One does not turn onMy USB cable is not connected HP All-in-One does not print Troubleshooting informationSoftware installation troubleshooting Received a message that an unknown error has occurred Red X appears on the USB connect promptDigital Imaging Monitor does not appear in the system tray To uninstall from a Windows computer, preferred method Uninstall and reinstall the softwareTo uninstall from a Windows computer alternate method Launch ReinstallOperational troubleshooting Paper troubleshootingPrint cartridge troubleshooting Device update Device update WindowsDevice update Mac Return your HP All-in-One for service Warranty upgradesGet HP support HP customer supportAccess your serial number and service ID Contact HPTo print a self-test report + 27 11 Hewlett-Packard Limited Warranty Statement HP product Duration of limited warranty Chapter Technical information Paper specificationsSystem requirements Paper-tray capacitiesPrint margin specifications Print specificationsType Top leading edgeScan specifications Copy specificationsMode Resolution dpi Mode Speed ppm Print resolution dpiPower specifications Physical specificationsEnvironmental specifications Protecting the environment Ozone productionPaper use Material safety data sheetsPlastics Recycling programRegulatory notices Regulatory model identification numberFCC statement Technical information Technical information Symbols/Numerics CancelIndex Order Declaration of conformity Declaration of conformity European Economic AreaQ7286-90158
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