HP 1417 Uninstall and reinstall the software, Launch Reinstall, To uninstall from a Mac computer

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Troubleshooting information

Chapter 9

Uninstall and reinstall the software

If your installation is incomplete, or if you connected the USB cable to the computer before being prompted by the software installation screen, you might need to uninstall and then reinstall the software. Do not simply delete the HP All-in-One program files from your hard drive. Make sure to remove them using these instructions.

A reinstall can take from 20 to 40 minutes for both Windows and Mac computers.

To uninstall from a Windows computer, preferred method

1.Disconnect your HP All-in-One from your computer. Do not connect the HP All-in-One to your computer until after you have reinstalled the software.

2.Click Start, Start Programs or All Programs (XP), Hewlett-Packard,HP PSC 1400 All-in- One series, uninstall software and follow the instructions.

3.Click No if you are asked to remove shared files.

4.Restart your computer.

5.To reinstall the software, use the HP All-in-One CD-ROM and follow the instructions provided in the Setup Guide.

6.After the software is installed, connect the HP All-in-One to your computer and press the On / Resume button. You might have to wait several minutes for all of the Plug and Play events to complete.

When the software installation is complete, the Status Monitor icon appears in the Windows system tray.

To verify that the software is properly installed, double-click the HP Solution Center icon on the desktop. If the HP Solution Center shows the key icons (Scan Picture, Scan Document, and HP Image Zone), the software has been properly installed.

To uninstall from a Windows computer (alternate method)

1.Run the HP PSC 1400 All-in-One series software Setup program from the CD-ROM.

2.Select Uninstall and follow the onscreen directions.

3.Disconnect your HP All-in-One from your computer. It is important that you disconnect your HP All-in-One before restarting your computer. Do not connect the HP All-in-One to your computer until after you have reinstalled the software.

4.Restart your computer.

5.Run the HP PSC 1400 All-in-One series software Setup program again.

6.Launch Reinstall.

7.Follow the onscreen instructions and the instructions provided in the Setup Guide that came with your HP All-in-One.

To uninstall from a Mac computer

1.Disconnect the HP All-in-One from your Mac.

2.Double-click the Applications: HP All-in-One Software folder.

3.Double-click HP Uninstaller. Follow the onscreen instructions.

4.After the software is uninstalled, disconnect your HP All-in-One, and then restart your computer. It is important that you disconnect your HP All-in-One before restarting your computer. Do not connect the HP All-in-One to your computer until after you have reinstalled the software.

5.Insert the HP All-in-One CD-ROM into the CD-ROM drive.

6.On the desktop, open the CD-ROM and then double-click HP all-in-one installer.

7.Follow the onscreen instructions and the instructions provided in the Setup Guide that came with your HP All-in-One.

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HP PSC 1400 All-in-One series

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Contents HP PSC 1400 All-in-One series Safety information Legal InformationUser Guide Page Contents HP PSC 1400 All-in-One series HP All-in-One overview HP All-in-One at a glanceControl panel overview Status light overviewDescription Find more information Setup GuideUse the HP Image Zone to do more with your HP All-in- One Readme Connection informationHP Image Zone Help Click the Share my printers with other computers box Choose papers for printing and copying Load originals and load paperLoad an original Addition, do not Copy to these papers Load paperAvoid these papers in your HP All-in-One Load 10 x 15 cm 4 x 6 inch photo paper Load envelopes, postcards, and Hagaki Tips Avoid paper jamsPaper Load originals and load paper Use the copy features Paper type Control panel settingSet the copy paper type Press Start Copy Black or Start Copy ColorMake multiple copies Paper type Control panel setting Glossy Hagaki PhotoIncrease copy speed or quality Press Start Copy Color Make a borderless copy of a photoResize an original to fit onto letter or A4 paper Stop copying Print from your computer Print from a software applicationTo print from the software application Windows To print from the software application MacMake the HP All-in-One the default printer Stop a print jobUse the scan features Scan from the control panelAdjust the preview image Stop scanningSend images using your computer Use HP Instant ShareOverview Get startedSend images using the HP Image Zone software Windows Click the HP Instant Share tabUse HP Instant Share Use HP Instant Share Print cartridges HP reorder number Order suppliesOrder other supplies Country/Region Number for ordering Check the estimated ink levels Clean the HP All-in-OneMaintain your HP All-in-One To check the ink levels from the HP Solution Center Windows Print a self-test reportWork with print cartridges Replace the print cartridgesEnvironment/recycle/inkjet.html Align the print cartridges Clean the print cartridges Clean the print cartridge contacts or around the ink nozzlesChapter Troubleshooting information Setup troubleshootingBefore you call HP Support View the Readme fileMy USB cable is not connected Hardware setup troubleshootingMy HP All-in-One does not turn on Troubleshooting information HP All-in-One does not printSoftware installation troubleshooting Digital Imaging Monitor does not appear in the system tray Received a message that an unknown error has occurredRed X appears on the USB connect prompt Uninstall and reinstall the software To uninstall from a Windows computer, preferred methodTo uninstall from a Windows computer alternate method Launch ReinstallPrint cartridge troubleshooting Operational troubleshootingPaper troubleshooting Device update Mac Device updateDevice update Windows Warranty upgrades Return your HP All-in-One for serviceGet HP support HP customer supportTo print a self-test report Access your serial number and service IDContact HP + 27 11 Hewlett-Packard Limited Warranty Statement HP product Duration of limited warranty Chapter Paper specifications Technical informationSystem requirements Paper-tray capacitiesPrint specifications Print margin specificationsType Top leading edgeCopy specifications Scan specificationsMode Resolution dpi Mode Speed ppm Print resolution dpiPhysical specifications Power specificationsEnvironmental specifications Protecting the environment Ozone productionMaterial safety data sheets Paper usePlastics Recycling programFCC statement Regulatory noticesRegulatory model identification number Technical information Technical information Index Symbols/NumericsCancel Order Declaration of conformity European Economic Area Declaration of conformityQ7286-90158
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