HP 1417, 1410xi manual Software installation troubleshooting

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Chapter 9

Troubleshooting information

●Check the print queue (under Start, Settings, then Printers and Faxes) to verify that the printer does not have an error document or is not offline or paused. Refer to Windows Help and Support for more information.

●Check the USB cable. Try connecting it to another product to see if the USB cable works. If you experience problems, the USB cable might need to be replaced.

●Check other printers or scanners. You might need to disconnect older products from your computer.

●If necessary, remove and then install the HP Image Zone software again. For more information on uninstalling the software, see Uninstall and reinstall the software.

For more information on setting up your HP All-in-One and connecting it to your computer, see the Setup Guide that came with your HP All-in-One.

I have an error light or message about a paper jam or a blocked carriage

Cause If the error lights indicate a paper jam or carriage stall, there might be some packing material inside the HP All-in-One.

Solution Lower the print-carriage access door to expose the print cartridges and remove any packing material, tape, or other foreign objects. Turn off the HP All-in-One, wait one minute, and then press the On / Resume button to turn the HP All-in-One back on.

Software installation troubleshooting

If you encounter a software problem during installation, see the topics below for a possible solution. If you encounter a hardware problem during installation, see Hardware setup troubleshooting.

During a normal installation of the HP All-in-One software, the following things occur:

●The HP All-in-One CD-ROM runs automatically

●The software installs

●Files are copied to your hard drive

●You are requested to plug in the HP All-in-One

●A green OK and check mark appear on an installation wizard screen

●You are requested to restart your computer

●The registration process runs

If any of these things did not occur, there might be a problem with the installation. To check the installation on a Windows computer, verify the following:

●Start the HP Solution Center and check to make sure the following icons appear: Scan Picture, Scan Document, and HP Image Zone. If the icons do not appear immediately,

38	HP PSC 1400 All-in-One series

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Contents HP PSC 1400 All-in-One series Safety information Legal InformationUser Guide Page Contents HP PSC 1400 All-in-One series HP All-in-One overview HP All-in-One at a glanceControl panel overview Status light overviewDescription Setup Guide Use the HP Image Zone to do more with your HP All-in- OneFind more information Connection information HP Image Zone HelpReadme Click the Share my printers with other computers box Load originals and load paper Load an originalChoose papers for printing and copying Load paper Avoid these papers in your HP All-in-OneAddition, do not Copy to these papers Load 10 x 15 cm 4 x 6 inch photo paper Load envelopes, postcards, and Hagaki Avoid paper jams PaperTips Load originals and load paper Set the copy paper type Use the copy featuresPaper type Control panel setting Press Start Copy Black or Start Copy ColorPaper type Control panel setting Glossy Hagaki Photo Increase copy speed or qualityMake multiple copies Make a borderless copy of a photo Resize an original to fit onto letter or A4 paperPress Start Copy Color Stop copying To print from the software application Windows Print from your computerPrint from a software application To print from the software application MacMake the HP All-in-One the default printer Stop a print jobUse the scan features Scan from the control panelAdjust the preview image Stop scanningOverview Send images using your computerUse HP Instant Share Get startedSend images using the HP Image Zone software Windows Click the HP Instant Share tabUse HP Instant Share Use HP Instant Share Order supplies Order other suppliesPrint cartridges HP reorder number Country/Region Number for ordering Clean the HP All-in-One Maintain your HP All-in-OneCheck the estimated ink levels Work with print cartridges To check the ink levels from the HP Solution Center WindowsPrint a self-test report Replace the print cartridgesEnvironment/recycle/inkjet.html Align the print cartridges Clean the print cartridges Clean the print cartridge contacts or around the ink nozzlesChapter Before you call HP Support Troubleshooting information Setup troubleshooting View the Readme fileHardware setup troubleshooting My HP All-in-One does not turn onMy USB cable is not connected Troubleshooting information HP All-in-One does not printSoftware installation troubleshooting Received a message that an unknown error has occurred Red X appears on the USB connect promptDigital Imaging Monitor does not appear in the system tray To uninstall from a Windows computer alternate method Uninstall and reinstall the softwareTo uninstall from a Windows computer, preferred method Launch ReinstallOperational troubleshooting Paper troubleshootingPrint cartridge troubleshooting Device update Device update WindowsDevice update Mac Get HP support Warranty upgradesReturn your HP All-in-One for service HP customer supportAccess your serial number and service ID Contact HPTo print a self-test report + 27 11 Hewlett-Packard Limited Warranty Statement HP product Duration of limited warranty Chapter System requirements Paper specificationsTechnical information Paper-tray capacitiesType Print specificationsPrint margin specifications Top leading edgeMode Resolution dpi Copy specificationsScan specifications Mode Speed ppm Print resolution dpiEnvironmental specifications Physical specificationsPower specifications Protecting the environment Ozone productionPlastics Material safety data sheetsPaper use Recycling programRegulatory notices Regulatory model identification numberFCC statement Technical information Technical information Symbols/Numerics CancelIndex Order Declaration of conformity European Economic Area Declaration of conformityQ7286-90158

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