HP 1410xi, 1417 manual Red X appears on the USB connect prompt

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you might need to wait a few minutes for the HP All-in-One to connect to your computer. Otherwise, see Some of the icons are missing in the HP Solution Center or HP Image Zone.

●Open the Printers dialog box and check to see that the HP All-in-One is listed.

●Look in the system tray at the far right of the Windows taskbar for an HP All-in-One icon. This indicates that the HP All-in-One is ready.

When I insert the CD-ROM into my computer’s CD-ROM drive, nothing happens Solution Double-clickMy Computer, double-click the CD-ROM icon, and then double- click setup.exe.

The minimum system checks screen appears

Solution Click Details, and then correct the problem before attempting to install the software.

A red X appears on the USB connect prompt

Solution Normally, a green check appears indicating that the plug and play is successful. A red X indicates that the plug and play failed.

Do the following:

1.Verify that the control panel overlay is firmly attached, and then unplug the HP All-in- One and then plug it in again.

2.Verify that the USB cable and power cord are plugged in.

–Do not attach the USB cable to a keyboard or non-powered hub.

–Verify that the USB cable is 3 meters (9.8 feet) or less in length.

–If you have several USB devices attached to your computer, you might want to unplug the other devices during the installation.

3.Continue with the installation and restart the computer when prompted.

4.Then open HP Solution Center and check for the key components (Scan Picture, Scan Document, and HP Image Zone).

5.If these key components do not appear, remove the software and then reinstall it. For more information, see Uninstall and reinstall the software.

I received a message that an unknown error has occurred

Solution Try to continue with the installation. If that doesn’t work, stop and then restart the installation and follow the directions on the screen. If an error occurs, you might need to uninstall and then reinstall the software. For information, see Uninstall and reinstall the software.

Some of the icons are missing in the HP Solution Center or HP Image Zone

If these buttons or icons (Scan Picture, Scan Document, and HP Image Zone) do not appear, your installation might not be complete.

Solution If your installation is incomplete, you might need to uninstall and then reinstall the software. Do not simply delete the HP All-in-One program files from your hard drive. Make sure to remove them properly. For more information, see Uninstall and reinstall the software.

The Digital Imaging Monitor does not appear in the system tray

Solution If the Digital Imaging Monitor does not appear in the system tray, start the HP Solution Center to check whether or not the key components (Scan Picture, Scan Document, and HP Image Zone) are there. For more information, see the Use the HP Solution Center section of the HP Image Zone Help that came with your software.

Troubleshooting information

User Guide

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Contents HP PSC 1400 All-in-One series Legal Information Safety informationUser Guide Page Contents HP PSC 1400 All-in-One series HP All-in-One at a glance HP All-in-One overviewStatus light overview Control panel overviewDescription Use the HP Image Zone to do more with your HP All-in- One Setup GuideFind more information HP Image Zone Help Connection informationReadme Click the Share my printers with other computers box Load an original Load originals and load paperChoose papers for printing and copying Avoid these papers in your HP All-in-One Load paperAddition, do not Copy to these papers Load 10 x 15 cm 4 x 6 inch photo paper Load envelopes, postcards, and Hagaki Paper Avoid paper jamsTips Load originals and load paper Press Start Copy Black or Start Copy Color Use the copy featuresPaper type Control panel setting Set the copy paper typeIncrease copy speed or quality Paper type Control panel setting Glossy Hagaki PhotoMake multiple copies Resize an original to fit onto letter or A4 paper Make a borderless copy of a photoPress Start Copy Color Stop copying To print from the software application Mac Print from your computerPrint from a software application To print from the software application WindowsStop a print job Make the HP All-in-One the default printerScan from the control panel Use the scan featuresStop scanning Adjust the preview imageGet started Send images using your computerUse HP Instant Share OverviewClick the HP Instant Share tab Send images using the HP Image Zone software WindowsUse HP Instant Share Use HP Instant Share Order other supplies Order suppliesPrint cartridges HP reorder number Country/Region Number for ordering Maintain your HP All-in-One Clean the HP All-in-OneCheck the estimated ink levels Replace the print cartridges To check the ink levels from the HP Solution Center WindowsPrint a self-test report Work with print cartridgesEnvironment/recycle/inkjet.html Align the print cartridges Clean the print cartridge contacts or around the ink nozzles Clean the print cartridgesChapter View the Readme file Troubleshooting informationSetup troubleshooting Before you call HP Support My HP All-in-One does not turn on Hardware setup troubleshooting My USB cable is not connected HP All-in-One does not print Troubleshooting informationSoftware installation troubleshooting Red X appears on the USB connect prompt Received a message that an unknown error has occurredDigital Imaging Monitor does not appear in the system tray Launch Reinstall Uninstall and reinstall the softwareTo uninstall from a Windows computer, preferred method To uninstall from a Windows computer alternate methodPaper troubleshooting Operational troubleshootingPrint cartridge troubleshooting Device update Windows Device updateDevice update Mac HP customer support Warranty upgradesReturn your HP All-in-One for service Get HP supportContact HP Access your serial number and service IDTo print a self-test report + 27 11 Hewlett-Packard Limited Warranty Statement HP product Duration of limited warranty Chapter Paper-tray capacities Paper specificationsTechnical information System requirementsTop leading edge Print specificationsPrint margin specifications TypeMode Speed ppm Print resolution dpi Copy specificationsScan specifications Mode Resolution dpiProtecting the environment Ozone production Physical specificationsPower specifications Environmental specificationsRecycling program Material safety data sheetsPaper use PlasticsRegulatory model identification number Regulatory noticesFCC statement Technical information Technical information Cancel Symbols/NumericsIndex Order Declaration of conformity Declaration of conformity European Economic AreaQ7286-90158
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