HP 1355, 1350 Get hp psc 1300 series support, Get support and other information from the Internet

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get hp psc 1300 series support

Hewlett-Packard provides Internet and phone support for your HP PSC.

This section contains the following topics:

•get support and other information from the Internet on page 41

•hp customer support on page 41

•prepare your hp psc for shipment on page 44

•hp distribution center on page 45

If you are unable to find the answer you need in the printed or onscreen documentation supplied with your product, you can contact one of the HP support services listed in the following sections. Some support services are available only in the U.S. and Canada, while others are available in many countries/regions worldwide. If a support service number is not listed for your country/region, contact your nearest authorized HP dealer for help.

get support and other information from the Internet

If you have Internet access, you can get more information from the HP website at: www.hp.com/support

This website offers technical support, drivers, supplies, and ordering information.

hp customer support

Software programs from other companies might be included with your HP PSC. If you experience problems with any of those programs, you will receive the best technical assistance by calling the experts at that company.

If you need to contact HP Customer Support, do the following before you call.

1Make sure that:

a.Your HP PSC is plugged in and turned on.

b.The specified print cartridges are installed correctly.

c.The recommended paper is properly loaded in the paper tray.

2Reset your HP PSC:

a.Turn off the HP PSC by using the On/Resume button located on the front panel.

b.Unplug the power cord from the back of the HP PSC.

c.Plug the power cord back into the device.

d.Turn on the HP PSC by using the On/Resume button.

3For more information, go to the HP website at: www.hp.com/support

4If you are still experiencing problems and need to speak with an HP Customer Support Representative:

–Have the specific name of your HP PSC, as it appears on the device, available.

–Have your serial number and service ID ready. To view your serial number and service ID, print a Self-Test Report, which contains this information. To print a Self-Test Report, press and hold the Cancel button, and then press the Start Copy, Color button.

–Be prepared to describe your problem in detail.

5Call HP Customer Support. Be near your HP PSC when you call.

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Contents Hp psc 1300 series All-in-one Reference guide Safety information Contents Index Warranty informationHelp Description Get helpHelp Description Front panel overview Quick startStart Copy, Color starts a color copy FeaturePaper Type changes the paper type to Plain or Photo Start Copy, Black starts a black-and-white copyFront panel status lights Photo memory card overviewExplanation What to do? Green Paper Cartridge Light Black copy Color copy Explanation What to do?Area Backlight On light CheckTray to correct size Light is An error causedPaper jam Jam, or the paper size Change paper in paperYour computer Use your hp psc with a computerOpen the hp director for Windows users Feature purpose Open the hp director for Macintosh users HP PSC Feature Close the lid Load originals and load paperLoad originals Load letter or A4 paper Load an original photo on the glassLoad originals and load paper Remove all paper from the paper tray Load envelopesPaper Tips Recommended papersLoad other types of paper in the paper tray Set the paper typeAvoid jams Use a photo memory card What is a memory card?Insert a memory card and save the files to your computer Print photos by using a proof sheet Complete the proof sheet Print a proof sheetPrint photos by scanning a proof sheet Create borderless prints Use the hp photo & imaging gallery Chapter Make a copy Use the copy featuresMake copies Make a 4 by 6 inch 10 by 15 cm borderless copy of a photo Adjust copy speed or qualityPerform special copy jobs Set the number of copiesReduce or enlarge an original to fit the paper loaded Stop copying Scan an original Use the scan featuresStop scanning To stop scanning, press Cancel on the front panelMaintain your hp psc Clean the glassClean the lid backing Check the ink levels Clean the exteriorWork with print cartridges Check the color blocks for streaking or white lines Print a self-test reportHandle print cartridges Replace the print cartridges Reference guide Use a print cartridge protector Use a photo print cartridgeAlign the print cartridges Chapter Clean the print cartridge contacts Self-maintenance sounds Hp customer support Get hp psc 1300 series supportGet support and other information from the Internet Call hp japan customer support Call elsewhere in the world Call in North America during warrantyGet hp psc 1300 series support Prepare your hp psc for shipment Call in Australia post-warrantyHp distribution center Chapter Warranty upgrades Warranty informationDuration of limited warranty Warranty serviceLimitations of warranty Returning your hp psc for serviceHewlett-packard limited global warranty statement Extent of limited warrantyLocal law Limitations of liabilityChapter Technical information Paper specificationsPrint margin specifications Environmental specifications Photo memory card specificationsPhysical specifications Power specificationsEnvironmental product stewardship program FCC statement Regulatory noticesHp inkjet supplies recycling program Regulatory model identification numberDeclaration of conformity European Union GeräuschemissionAccording to ISO/IEC Guide 22 and EN Declaration of conformityUse hp instant share in five easy steps Windows Hp instant share setup and useUse a scanned image Use the photo transfer featureAccess hp instant share from the hp director Use the photo upload feature Send a photo or image using your hp psc MacintoshAccess the e-mail option from the hp director Why should I register with hp instant share Windows?Chapter Hardware and software installation troubleshooting Troubleshooting informationInstallation troubleshooting Then click OK Problem Possible cause and solutionFollow these steps HappensProblem Uninstall utility provided in the HP PSC program group From your hard drive. Be sure to remove them properly usingFront panel cover might not be properly attached To uninstall from a Macintosh computerWhen the additional Follow these steps Setup instruction Check the front panel for an error message about attachingRecess and stick it into place To a power strip, make sure the strip is turned onConnect to any USB port on the back of your computer Operational troubleshootingHp instant share setup troubleshooting Photo memory card troubleshooting Hp instant share troubleshootingError message Possible cause and solution Least one photo as well as one paper type and one layout or Try againFront corner, and then close the lid Up-to-date proof sheetChapter Numerics IndexHp psc 1300 series Print cartridges Hp reorder number Order mediaOrder print cartridges Q3500-90155 Q3500-90155Visit the hp psc information center

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