HP 1350v, 1350xi, 1355 Hp instant share troubleshooting, Error message Possible cause and solution

Page 76

chapter 11

hp instant share troubleshooting

Basic HP Instant Share troubleshooting topics are covered in the table below. When you access the HP Instant Share website, online help is provided for any error messages encountered.

error message

possible cause and solution

 

 

Can’t connect to the

Your computer is unable to connect to the HP Instant Share server after

Internet

the Go Online screen appears.

 

• Check your Internet connection and make sure you are online.

 

• If you are behind a firewall, verify that your browser proxy settings

 

are correct.

 

 

HP Instant Share

The HP Instant Share server is currently down for maintenance.

Service temporarily

• Try connecting again later.

unavailable

 

photo memory card troubleshooting

If your HP PSC is connected to a computer, an error message might appear if there are problems with the proof sheet or photo memory card features. If your HP PSC is not connected to a computer, the amber Photo Error light might blink, but there will be no error messages to inform you about the specific cause of the problem. Here are some problems you might encounter at each stage of using a memory card and proof sheet to produce prints.

problem

possible cause and solution

 

 

 

You insert a memory

•

The memory card is not fully inserted. Remove and reinsert the

card, nothing seems

 

memory card.

to happen

•

The memory card is inserted incorrectly. Remove and reinsert the

 

 

memory card.

 

•

There was already a memory card in a slot. Remove one memory

 

 

card. The HP PSC reads the remaining memory card.

 

•

The memory card is defective or damaged. Reformat the memory

 

 

card or use a new one.

 

•

There are no photos on the memory card. Use the memory card in a

 

 

digital camera, take some photos, and then use it in your HP PSC.

 

 

 

You press the Photo

•

Small media is loaded in the paper tray (proof sheets require Letter

button, but the

 

or A4 paper). Place Letter or A4 paper in the paper tray.

HP PSC does not print

•

No photo memory card was in a slot when you tried to print a proof

a proof sheet

 

sheet. Insert a memory card in the appropriate memory card slot,

 

 

wait for it to be read, and try again.

 

•

The HP PSC had not finished reading the memory card. It can take

 

 

several minutes for the HP PSC to read a memory card that contains

 

 

many images. Wait for the Read Status LED to stop blinking before

 

 

you press the Photo button.

 

•

There is a document already on the glass. Remove all documents

 

 

from the glass before printing a proof sheet.

70

hp psc 1300 series

Page 75 Page 77
Image 76
Page 75 Page 77
Contents Hp psc 1300 series All-in-one Reference guide Safety information Contents Warranty information IndexGet help Help DescriptionHelp Description Quick start Front panel overviewFeature Paper Type changes the paper type to Plain or PhotoStart Copy, Black starts a black-and-white copy Start Copy, Color starts a color copyPhoto memory card overview Front panel status lightsBlack copy Color copy Explanation What to do? Area BacklightOn light Check Explanation What to do? Green Paper Cartridge LightLight is An error caused Paper jamJam, or the paper size Change paper in paper Tray to correct sizeOpen the hp director for Windows users Use your hp psc with a computerYour computer Feature purpose Open the hp director for Macintosh users HP PSC Feature Load originals Load originals and load paperClose the lid Load an original photo on the glass Load letter or A4 paperLoad originals and load paper Load envelopes Remove all paper from the paper trayRecommended papers Load other types of paper in the paper traySet the paper type Paper TipsAvoid jams What is a memory card? Use a photo memory cardInsert a memory card and save the files to your computer Print photos by using a proof sheet Print a proof sheet Complete the proof sheetPrint photos by scanning a proof sheet Create borderless prints Use the hp photo & imaging gallery Chapter Make copies Use the copy featuresMake a copy Adjust copy speed or quality Perform special copy jobsSet the number of copies Make a 4 by 6 inch 10 by 15 cm borderless copy of a photoReduce or enlarge an original to fit the paper loaded Stop copying Use the scan features Scan an originalTo stop scanning, press Cancel on the front panel Stop scanningClean the lid backing Clean the glassMaintain your hp psc Work with print cartridges Clean the exteriorCheck the ink levels Handle print cartridges Print a self-test reportCheck the color blocks for streaking or white lines Replace the print cartridges Reference guide Use a photo print cartridge Use a print cartridge protectorAlign the print cartridges Chapter Clean the print cartridge contacts Self-maintenance sounds Get support and other information from the Internet Get hp psc 1300 series supportHp customer support Call in North America during warranty Call hp japan customer support Call elsewhere in the worldGet hp psc 1300 series support Call in Australia post-warranty Prepare your hp psc for shipmentHp distribution center Chapter Warranty information Duration of limited warrantyWarranty service Warranty upgradesReturning your hp psc for service Hewlett-packard limited global warranty statementExtent of limited warranty Limitations of warrantyLimitations of liability Local lawChapter Print margin specifications Paper specificationsTechnical information Photo memory card specifications Physical specificationsPower specifications Environmental specificationsEnvironmental product stewardship program Regulatory notices Hp inkjet supplies recycling programRegulatory model identification number FCC statementGeräuschemission Declaration of conformity European UnionDeclaration of conformity According to ISO/IEC Guide 22 and ENHp instant share setup and use Use hp instant share in five easy steps WindowsUse the photo transfer feature Use a scanned imageAccess hp instant share from the hp director Send a photo or image using your hp psc Macintosh Use the photo upload featureWhy should I register with hp instant share Windows? Access the e-mail option from the hp directorChapter Installation troubleshooting Troubleshooting informationHardware and software installation troubleshooting Problem Possible cause and solution Follow these stepsHappens Then click OKProblem From your hard drive. Be sure to remove them properly using Uninstall utility provided in the HP PSC program groupTo uninstall from a Macintosh computer When the additional Follow these steps Setup instructionCheck the front panel for an error message about attaching Front panel cover might not be properly attachedTo a power strip, make sure the strip is turned on Recess and stick it into placeHp instant share setup troubleshooting Operational troubleshootingConnect to any USB port on the back of your computer Error message Possible cause and solution Hp instant share troubleshootingPhoto memory card troubleshooting Try again Front corner, and then close the lidUp-to-date proof sheet Least one photo as well as one paper type and one layout orChapter Index NumericsHp psc 1300 series Order print cartridges Order mediaPrint cartridges Hp reorder number Visit the hp psc information center Q3500-90155Q3500-90155
Related manuals
Manual 2 pages 30.76 Kb
Top Page Image Contents