HP 1340, 1350xi, 1350v, 1355 manual Troubleshooting information, Installation troubleshooting

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11 troubleshooting information

This section contains troubleshooting information for the HP PSC 1300 Series (HP PSC). Specific information is provided for installation and configuration issues. References to our online troubleshooting help are provided for operational topics.

This section contains the following:

•installation troubleshooting on page 63

•operational troubleshooting on page 69

installation troubleshooting

Installation and configuration troubleshooting tips are included in this section for some of the most common issues associated with HP PSC software and hardware installation, and HP Instant Share.

This section contains the following topics:

•hardware and software installation troubleshooting on page 63

•hp instant share setup troubleshooting on page 69

hardware and software installation troubleshooting

If you encounter a software or hardware problem during installation, see the topics below for a possible solution.

During a normal installation of the HP PSC software, the following things occur:

•The HP PSC CD-ROM runs automatically when the CD-ROM is inserted

•The software installs

•Files are copied to your hard drive

•You are requested to plug in the HP PSC

•A green OK and check mark appear on an installation wizard screen

•You are requested to restart your computer (might not occur in all cases)

•The registration process runs

If any of these things do occur, there might be a problem with the installation. To check the installation on a PC, verify the following:

•Start the HP Director and check to make sure the following icons appear: scan picture, scan document, and hp gallery. For information about starting HP Director, see use your hp psc with a computer on page 6. If the icons do not appear immediately, you might need to wait a few minutes for the HP PSC to connect to your computer. Otherwise, see Some of the icons are missing in the hp director on page 66.

•Open the Printers dialog box and check to see that the HP PSC is listed.

•Look at the task tray for an HP PSC icon. This indicates that the HP PSC is ready.

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Contents Hp psc 1300 series All-in-one Reference guide Safety information Contents Index Warranty informationHelp Description Get helpHelp Description Front panel overview Quick startPaper Type changes the paper type to Plain or Photo FeatureStart Copy, Black starts a black-and-white copy Start Copy, Color starts a color copyFront panel status lights Photo memory card overviewArea Backlight Black copy Color copy Explanation What to do?On light Check Explanation What to do? Green Paper Cartridge LightPaper jam Light is An error causedJam, or the paper size Change paper in paper Tray to correct sizeUse your hp psc with a computer Open the hp director for Windows usersYour computer Feature purpose Open the hp director for Macintosh users HP PSC Feature Load originals and load paper Load originalsClose the lid Load letter or A4 paper Load an original photo on the glassLoad originals and load paper Remove all paper from the paper tray Load envelopesLoad other types of paper in the paper tray Recommended papersSet the paper type Paper TipsAvoid jams Use a photo memory card What is a memory card?Insert a memory card and save the files to your computer Print photos by using a proof sheet Complete the proof sheet Print a proof sheetPrint photos by scanning a proof sheet Create borderless prints Use the hp photo & imaging gallery Chapter Use the copy features Make copiesMake a copy Perform special copy jobs Adjust copy speed or qualitySet the number of copies Make a 4 by 6 inch 10 by 15 cm borderless copy of a photoReduce or enlarge an original to fit the paper loaded Stop copying Scan an original Use the scan featuresStop scanning To stop scanning, press Cancel on the front panelClean the glass Clean the lid backingMaintain your hp psc Clean the exterior Work with print cartridgesCheck the ink levels Print a self-test report Handle print cartridgesCheck the color blocks for streaking or white lines Replace the print cartridges Reference guide Use a print cartridge protector Use a photo print cartridgeAlign the print cartridges Chapter Clean the print cartridge contacts Self-maintenance sounds Get hp psc 1300 series support Get support and other information from the InternetHp customer support Call hp japan customer support Call elsewhere in the world Call in North America during warrantyGet hp psc 1300 series support Prepare your hp psc for shipment Call in Australia post-warrantyHp distribution center Chapter Duration of limited warranty Warranty informationWarranty service Warranty upgradesHewlett-packard limited global warranty statement Returning your hp psc for serviceExtent of limited warranty Limitations of warrantyLocal law Limitations of liabilityChapter Paper specifications Print margin specificationsTechnical information Physical specifications Photo memory card specificationsPower specifications Environmental specificationsEnvironmental product stewardship program Hp inkjet supplies recycling program Regulatory noticesRegulatory model identification number FCC statementDeclaration of conformity European Union GeräuschemissionAccording to ISO/IEC Guide 22 and EN Declaration of conformityUse hp instant share in five easy steps Windows Hp instant share setup and useUse a scanned image Use the photo transfer featureAccess hp instant share from the hp director Use the photo upload feature Send a photo or image using your hp psc MacintoshAccess the e-mail option from the hp director Why should I register with hp instant share Windows?Chapter Troubleshooting information Installation troubleshootingHardware and software installation troubleshooting Follow these steps Problem Possible cause and solutionHappens Then click OKProblem Uninstall utility provided in the HP PSC program group From your hard drive. Be sure to remove them properly usingWhen the additional Follow these steps Setup instruction To uninstall from a Macintosh computerCheck the front panel for an error message about attaching Front panel cover might not be properly attachedRecess and stick it into place To a power strip, make sure the strip is turned onOperational troubleshooting Hp instant share setup troubleshootingConnect to any USB port on the back of your computer Hp instant share troubleshooting Error message Possible cause and solutionPhoto memory card troubleshooting Front corner, and then close the lid Try againUp-to-date proof sheet Least one photo as well as one paper type and one layout orChapter Numerics IndexHp psc 1300 series Order media Order print cartridgesPrint cartridges Hp reorder number Q3500-90155 Visit the hp psc information centerQ3500-90155

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