HP C309a manual Uninstall and reinstall the software, Troubleshooting common setup issues

Page 51

4 Troubleshooting and support

This chapter contains troubleshooting information for the HP Photosmart. Specific information is provided for installation and configuration issues, and some operational topics. For more troubleshooting information, see the Electronic Help that came with your software.

Many issues are caused when the HP Photosmart is connected to the computer using a USB cable before the HP Photosmart software is installed on the computer. If you connected the HP Photosmart to your computer before the software installation screen prompts you to do so, you must follow these steps:

Troubleshooting common setup issues

1.Disconnect the USB cable from the computer.

2.Uninstall the software (if you have already installed it).

3.Restart your computer.

4.Turn off the product, wait one minute, then restart it.

5.Reinstall the product software.

CAUTION: Do not connect the USB cable to the computer until prompted by the software installation screen.

For support contact information, see the inside back cover of this guide.

Uninstall and reinstall the software

If your installation is incomplete, or if you connected the USB cable to the computer before prompted by the software installation screen, you might need to uninstall and then reinstall the software. Do not simply delete the HP Photosmart application files from your computer. Make sure to remove them properly using the uninstall utility provided when you installed the software that came with the HP Photosmart.

To uninstall and reinstall the software

1.On the Windows taskbar, click Start, Settings, Control Panel (or just Control Panel).

2.Double-clickAdd/Remove Programs (or click Uninstall a program).

3.Select HP Photosmart All-in-One Driver Software, and then click Change/Remove. Follow the onscreen instructions.

4.Disconnect the product from your computer.

5.Restart your computer.

NOTE: It is important that you disconnect the product before restarting your computer. Do not connect the product to your computer until after you have reinstalled the software.

6.Insert the product CD-ROM into your computer’s CD-ROM drive and then start the Setup program.

NOTE: If the Setup program does not appear, locate the setup.exe file on the CD-ROM drive and double-click it.

NOTE: If you no longer have the installation CD, you can download the software from www.hp.com/support.

7.Follow the onscreen instructions and the instructions provided in the Start Here guide that came with the product.

When the software installation is complete, the HP Digital Imaging Monitor icon appears in the Windows system tray.

Troubleshooting and support

Troubleshooting and support

49

Page 50 Page 52
Image 51
Page 50 Page 52
Contents Basics Guide Hewlett-Packard Company notices Contents Add the HP Photosmart to a network Wired Ethernet networkTo connect the HP Photosmart to the network To connect the product with the Wireless Setup Wizard Wireless with a router infrastructure networkTo connect the product with Windows Connect Now If you do not see your network name in the listWireless without a router ad hoc connection Network setup To create a network profile for other operating sysytems Install the software for a network connection To install the Windows HP Photosmart SoftwareConnect to additional computers on a network Configure your firewall to work with HP products To change a USB connection to a wired Ethernet connectionThis runs the Wireless Setup Wizard Printing Photo card upload Faxing Product installationAdvanced firewall information Incoming UDP ports 137, 138, 161Turn the wireless radio on and off Manage your network settingsPrint network settings Restore network defaultsWireless Network Test prints Print the wireless network testCountries/regions with a parallel-type phone system Set up the HP Photosmart for faxingChoose the correct fax setup for your home or office Select your fax setup case Not applicable Back view of the HP Photosmart Case a Separate fax line no voice calls receivedTo set up the product with a separate fax line Case B Set up the HP Photosmart with DSLTo set up the product with DSL To set up the product with a distinctive ring service Case D Fax with a distinctive ring service on the same lineCase E Shared voice/fax line To set up the product with a shared voice/fax lineDo one of the following, depending on your phone system Case F Shared voice/fax line with voice mailTo set up the product with voice mail Case H Shared voice/fax line with computer dial-up modem To set up the product with a computer dial-up modemBack view of the HP Photosmart Fax setup Case I Shared voice/fax line with answering machine Fax setup Back view of the HP Photosmart Fax setup 10 Back view of the HP Photosmart Change the answer ring pattern for distinctive ringing Change settings on the HP Photosmart to receive faxesChoose the recommended answer setting for your setup To set the answer modeSet the fax header Test your fax setupTo set a default fax header from the control panel To test your fax setup from the control panelTest your fax setup Front view of the printer HP Photosmart at a glanceTop and rear views of the printer Control panel featuresLabel Name and Description Help from your device Find more informationStart Here guide Electronic HelpLoad paper HP Web siteTo load full-size paper Raise the photo tray lid Chapter Print a photo on photo paper Avoid paper jamsPress Print Photos To print photosTo scan to a computer Scan an imageMake a copy Send a basic fax Replace the cartridges To send a basic fax from the control panel To replace the ink cartridges Replace the cartridges HP Photosmart overview Uninstall and reinstall the software Troubleshooting common setup issuesTo uninstall and reinstall the software Solution 4 Contact HP to replace the power supply Setup troubleshootingSolution 2 Reset the product Solution 3 Press the On button more slowlySolution 2 Set your product as the default printer Solution 5 Contact HP support for serviceAfter setting up the product, it does not print Solution 1 Press the On button to turn on the productTo run the Network Diagnostic tool Network troubleshootingSolution 6 Load paper in the input tray Wireless Network Test printsMake sure that the computer is connected to your network To check a wired Ethernet connectionTo check a wireless connection To print the Network Configuration Page a. Press SetupTo access the HP Photosmart Premium Fax C309 series home Make sure the product is online and readyNetwork Status To restart the HP Network Device Support service Fax troubleshootingMake sure the HP Network Devices Support service is running Product is having problems sending and receiving faxesTo test your fax setup from the control panel Solution 2 Turn on the productSolution Solution 5 Try removing the splitter Solution 6 Make sure the telephone wall jack works properly Solution 7 Check the phone line for noiseTo change the ECM setting from the control panel Troubleshooting and support Fast Medium Slow Solution 13 Check for and resolve any error messagesProduct cannot send faxes, but can receive faxes To set the fax speed from the control panelSolution 3 Dial the fax number more slowly Solution 2 Check the fax numberSolution 4 Check the receiving fax machine for problems Product is having problems sending a manual faxSolution 2 Connect the telephone to the correct port Solution 4 Lower the fax speed Fast Fax tones are recorded on my answering machineSolution 2 Set up the product to answer faxes automatically Product cannot receive faxes, but can send faxes Solution 3 Set the product to answer faxes manually Solution 2 Check the Auto Answer settingSolution Solution 10 Clear the memory of the product Solution 11 Check for error messages on the display What to check Fax test failedFax Connected to Active Telephone Wall Jack test failed Fax Hardware Test failedUsing Correct Type of Phone Cord with Fax test failed Phone Cord Connected to Correct Port on Fax test failedTo plug the phone cord into the correct port Fax Line Condition test failed Dial Tone Detection test failed Clear paper jams To clear a paper jam from the Two-sided printing accessoryTo clear a paper jam in the automatic document feeder Information on ink cartridges and the printheadSupport process If you have a problem, follow these stepsProduct specifications System requirementsRegulatory notices Warranty Chapter $UJHQWLQD
Related manuals
Manual 244 pages 8.69 Kb
Top Page Image Contents