HP C309a manual Back view of the HP Photosmart

Page 34

Chapter 2

Fax setup

There are two different ways to set up the HP Photosmart with your computer based on the number of phone ports on your computer. Before you begin, check your computer to see if it has one or two phone ports.

•If your computer has only one phone port, you will need to purchase a parallel splitter (also called a coupler). Refer to the Electronic Help for specific setup instructions.

•If your computer has two phone ports, set up the HP Photosmart as described below.

Figure 2-10 Back view of the HP Photosmart

1Telephone wall jack

2"IN" phone port on your computer

3"OUT" phone port on your computer

4Telephone

5Computer with modem

6Use the phone cord supplied in the box with the HP Photosmart to connect to the "1-LINE" port

To set up the product on the same phone line as a computer with two phone ports

1.Remove the white plug from the port labeled 2-EXT on the back of the product.

2.Find the phone cord that connects from the back of your computer (your computer dial-up modem) to a telephone wall jack. Disconnect the cord from the telephone wall jack and plug it into the port labeled 2-EXT on the back of the product.

3.Connect a phone to the "OUT" port on the back of your computer dial-up modem.

4.Using the phone cord supplied in the box with the product, connect one end to your telephone wall jack, then connect the other end to the port labeled 1-LINE on the back of the product.

NOTE: If you do not use the supplied cord to connect from the telephone wall jack to the product, you might not be able to fax successfully. This special phone cord is different from the phone cords you might already have in your home or office.

32 Fax setup

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Contents Basics Guide Hewlett-Packard Company notices Contents Wired Ethernet network Add the HP Photosmart to a networkTo connect the HP Photosmart to the network Wireless with a router infrastructure network To connect the product with the Wireless Setup WizardIf you do not see your network name in the list To connect the product with Windows Connect NowWireless without a router ad hoc connection Network setup To create a network profile for other operating sysytems To install the Windows HP Photosmart Software Install the software for a network connectionConnect to additional computers on a network To change a USB connection to a wired Ethernet connection Configure your firewall to work with HP productsThis runs the Wireless Setup Wizard Incoming UDP ports 137, 138, 161 Faxing Product installationAdvanced firewall information Printing Photo card uploadRestore network defaults Manage your network settingsPrint network settings Turn the wireless radio on and offPrint the wireless network test Wireless Network Test printsSet up the HP Photosmart for faxing Countries/regions with a parallel-type phone systemChoose the correct fax setup for your home or office Select your fax setup case Not applicable Case a Separate fax line no voice calls received Back view of the HP PhotosmartCase B Set up the HP Photosmart with DSL To set up the product with a separate fax lineTo set up the product with DSL Case D Fax with a distinctive ring service on the same line To set up the product with a distinctive ring serviceTo set up the product with a shared voice/fax line Case E Shared voice/fax lineCase F Shared voice/fax line with voice mail Do one of the following, depending on your phone systemTo set up the product with voice mail To set up the product with a computer dial-up modem Case H Shared voice/fax line with computer dial-up modemBack view of the HP Photosmart Fax setup Case I Shared voice/fax line with answering machine Fax setup Back view of the HP Photosmart Fax setup 10 Back view of the HP Photosmart To set the answer mode Change settings on the HP Photosmart to receive faxesChoose the recommended answer setting for your setup Change the answer ring pattern for distinctive ringingTo test your fax setup from the control panel Test your fax setupTo set a default fax header from the control panel Set the fax headerTest your fax setup HP Photosmart at a glance Front view of the printerControl panel features Top and rear views of the printerLabel Name and Description Electronic Help Find more informationStart Here guide Help from your deviceHP Web site Load paperTo load full-size paper Raise the photo tray lid Chapter Avoid paper jams Print a photo on photo paperTo print photos Press Print PhotosSend a basic fax Scan an imageMake a copy To scan to a computerTo send a basic fax from the control panel Replace the cartridgesTo replace the ink cartridges Replace the cartridges HP Photosmart overview Troubleshooting common setup issues Uninstall and reinstall the softwareTo uninstall and reinstall the software Solution 3 Press the On button more slowly Setup troubleshootingSolution 2 Reset the product Solution 4 Contact HP to replace the power supplySolution 1 Press the On button to turn on the product Solution 5 Contact HP support for serviceAfter setting up the product, it does not print Solution 2 Set your product as the default printerWireless Network Test prints Network troubleshootingSolution 6 Load paper in the input tray To run the Network Diagnostic toolTo print the Network Configuration Page a. Press Setup To check a wired Ethernet connectionTo check a wireless connection Make sure that the computer is connected to your networkMake sure the product is online and ready To access the HP Photosmart Premium Fax C309 series homeNetwork Status Product is having problems sending and receiving faxes Fax troubleshootingMake sure the HP Network Devices Support service is running To restart the HP Network Device Support serviceSolution 2 Turn on the product To test your fax setup from the control panelSolution Solution 5 Try removing the splitter Solution 7 Check the phone line for noise Solution 6 Make sure the telephone wall jack works properlyTo change the ECM setting from the control panel Troubleshooting and support To set the fax speed from the control panel Solution 13 Check for and resolve any error messagesProduct cannot send faxes, but can receive faxes Fast Medium SlowSolution 2 Check the fax number Solution 3 Dial the fax number more slowlyProduct is having problems sending a manual fax Solution 4 Check the receiving fax machine for problemsSolution 2 Connect the telephone to the correct port Solution 4 Lower the fax speed Fax tones are recorded on my answering machine FastSolution 2 Set up the product to answer faxes automatically Product cannot receive faxes, but can send faxes Solution 2 Check the Auto Answer setting Solution 3 Set the product to answer faxes manuallySolution Solution 10 Clear the memory of the product Solution 11 Check for error messages on the display Fax test failed What to checkFax Hardware Test failed Fax Connected to Active Telephone Wall Jack test failedPhone Cord Connected to Correct Port on Fax test failed Using Correct Type of Phone Cord with Fax test failedTo plug the phone cord into the correct port Fax Line Condition test failed Dial Tone Detection test failed To clear a paper jam from the Two-sided printing accessory Clear paper jamsInformation on ink cartridges and the printhead To clear a paper jam in the automatic document feederIf you have a problem, follow these steps Support processSystem requirements Product specificationsRegulatory notices Warranty Chapter $UJHQWLQD

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