HP C309a manual Information on ink cartridges and the printhead

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Troubleshooting and support

Chapter 4

4.If the paper jam is cleared, proceed to step 5. If the paper jam is not cleared, do the following:

a. Open the Two-sided printing accessory by pulling the tabs up. b. Remove any paper from inside the accessory.

c. Close the Two-sided printing accessory by pressing the tabs down until they lock into place.

5.Replace the Two-sided printing accessory. Gently push the accessory forward until it snaps into place.

6.Turn on the HP Photosmart, and then press OK to continue the current job.

To clear a paper jam in the automatic document feeder

1.Lift the cover of the automatic document feeder.

2.Gently pull the paper out of the document feeder mechanism.

CAUTION: If the paper tears when you are removing it from the rollers, check the rollers and wheels for torn pieces of paper that might be remaining inside the device. If you do not remove all the pieces of paper from the HP Photosmart, more paper jams are likely to occur.

3.Close the cover of the automatic document feeder.

Information on ink cartridges and the printhead

The following tips help maintain HP ink cartridges and ensure consistent print quality.

•Keep all ink cartridges in the original sealed packages until they are needed.

•Turn off the product by pressing the On button. Do not turn off the product by turning off a power strip or unplugging the power cord. If you improperly turn off the product, the printhead assembly might not return to the correct position.

•Store ink cartridges at room temperature (15.6°-26.6° C or 60°-78° F).

•HP recommends that you do not remove the ink cartridges from the product until you have replacement cartridges available to install.

•If you are transporting the product make sure you turn it off by pressing the On button to power it down properly. Also, make sure you leave the ink cartridges installed. Doing these actions will prevent ink leaking from the printhead assembly.

•Clean the printhead when you notice a significant decrease in print quality.

•Do not clean the printhead unnecessarily. This wastes ink and shortens the life of the cartridges.

•Handle ink cartridges carefully. Dropping, jarring, or rough handling during installation can cause temporary printing problems.

78 Troubleshooting and support

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Contents Basics Guide Hewlett-Packard Company notices Contents Wired Ethernet network Add the HP Photosmart to a networkTo connect the HP Photosmart to the network Wireless with a router infrastructure network To connect the product with the Wireless Setup WizardIf you do not see your network name in the list To connect the product with Windows Connect NowWireless without a router ad hoc connection Network setup To create a network profile for other operating sysytems Connect to additional computers on a network Install the software for a network connectionTo install the Windows HP Photosmart Software This runs the Wireless Setup Wizard Configure your firewall to work with HP productsTo change a USB connection to a wired Ethernet connection Faxing Product installation Advanced firewall informationIncoming UDP ports 137, 138, 161 Printing Photo card uploadManage your network settings Print network settingsRestore network defaults Turn the wireless radio on and offPrint the wireless network test Wireless Network Test printsSet up the HP Photosmart for faxing Countries/regions with a parallel-type phone systemChoose the correct fax setup for your home or office Select your fax setup case Not applicable Case a Separate fax line no voice calls received Back view of the HP PhotosmartCase B Set up the HP Photosmart with DSL To set up the product with a separate fax lineTo set up the product with DSL Case D Fax with a distinctive ring service on the same line To set up the product with a distinctive ring serviceTo set up the product with a shared voice/fax line Case E Shared voice/fax lineCase F Shared voice/fax line with voice mail Do one of the following, depending on your phone systemTo set up the product with voice mail To set up the product with a computer dial-up modem Case H Shared voice/fax line with computer dial-up modemBack view of the HP Photosmart Fax setup Case I Shared voice/fax line with answering machine Fax setup Back view of the HP Photosmart Fax setup 10 Back view of the HP Photosmart Change settings on the HP Photosmart to receive faxes Choose the recommended answer setting for your setupTo set the answer mode Change the answer ring pattern for distinctive ringingTest your fax setup To set a default fax header from the control panelTo test your fax setup from the control panel Set the fax headerTest your fax setup HP Photosmart at a glance Front view of the printerControl panel features Top and rear views of the printerLabel Name and Description Find more information Start Here guideElectronic Help Help from your deviceTo load full-size paper Load paperHP Web site Raise the photo tray lid Chapter Avoid paper jams Print a photo on photo paperTo print photos Press Print PhotosScan an image Make a copySend a basic fax To scan to a computerTo replace the ink cartridges Replace the cartridgesTo send a basic fax from the control panel Replace the cartridges HP Photosmart overview To uninstall and reinstall the software Uninstall and reinstall the softwareTroubleshooting common setup issues Setup troubleshooting Solution 2 Reset the productSolution 3 Press the On button more slowly Solution 4 Contact HP to replace the power supplySolution 5 Contact HP support for service After setting up the product, it does not printSolution 1 Press the On button to turn on the product Solution 2 Set your product as the default printerNetwork troubleshooting Solution 6 Load paper in the input trayWireless Network Test prints To run the Network Diagnostic toolTo check a wired Ethernet connection To check a wireless connectionTo print the Network Configuration Page a. Press Setup Make sure that the computer is connected to your networkNetwork Status To access the HP Photosmart Premium Fax C309 series homeMake sure the product is online and ready Fax troubleshooting Make sure the HP Network Devices Support service is runningProduct is having problems sending and receiving faxes To restart the HP Network Device Support serviceSolution 2 Turn on the product To test your fax setup from the control panelSolution Solution 5 Try removing the splitter To change the ECM setting from the control panel Solution 6 Make sure the telephone wall jack works properlySolution 7 Check the phone line for noise Troubleshooting and support Solution 13 Check for and resolve any error messages Product cannot send faxes, but can receive faxesTo set the fax speed from the control panel Fast Medium SlowSolution 2 Check the fax number Solution 3 Dial the fax number more slowlySolution 2 Connect the telephone to the correct port Solution 4 Check the receiving fax machine for problemsProduct is having problems sending a manual fax Solution 4 Lower the fax speed Fax tones are recorded on my answering machine FastSolution 2 Set up the product to answer faxes automatically Product cannot receive faxes, but can send faxes Solution 2 Check the Auto Answer setting Solution 3 Set the product to answer faxes manuallySolution Solution 10 Clear the memory of the product Solution 11 Check for error messages on the display Fax test failed What to checkFax Hardware Test failed Fax Connected to Active Telephone Wall Jack test failedTo plug the phone cord into the correct port Using Correct Type of Phone Cord with Fax test failedPhone Cord Connected to Correct Port on Fax test failed Fax Line Condition test failed Dial Tone Detection test failed To clear a paper jam from the Two-sided printing accessory Clear paper jamsInformation on ink cartridges and the printhead To clear a paper jam in the automatic document feederIf you have a problem, follow these steps Support processRegulatory notices Product specificationsSystem requirements Warranty Chapter $UJHQWLQD

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