HP C309a manual Troubleshooting and support

Page 62

Chapter 4

If this did not solve the issue, try the next solution.

Troubleshooting and support

Solution 10: If you use a DSL service, make sure you have a DSL filter installed

Solution: If you use a DSL service, make sure that you have a DSL filter connected or you will not be able to fax successfully. The DSL service sends out a digital signal on the phone line that can interfere with the product, preventing the product from sending and receiving faxes. The DSL filter removes the digital signal and allows the product to communicate properly with the phone line.

To check if you already have a filter installed, listen to your phone line or dial tone. If you hear noise or static on the line, you probably do not have a DSL filter installed, or it is installed incorrectly. Obtain a DSL filter from your DSL provider. If you already have a DSL filter, make sure it is connected correctly.

Cause: The product shares the same phone line with a DSL service and a DSL filter was not connected.

If this did not solve the issue, try the next solution.

Solution 11: If you use a DSL service, make sure the DSL modem is properly grounded

Solution: If the DSL modem is not properly grounded, it can create noise on the phone line. Phone lines with poor sound quality (noise) can cause faxing problems. You can check the sound quality of the phone line by plugging a phone into the telephone wall jack and listening for static or other noise.

If you hear noise, turn off your DSL modem.

NOTE: For information on turning your DSL modem off, contact your DSL provider for support.

Completely remove power for at least 15 minutes, and then turn the DSL modem back on. Listen to the dial tone again.

•If the dial tone sounds clear (no noise or static), try sending or receiving a fax.

NOTE: You might notice static on the phone line again in the future. If the product stops sending and receiving faxes, repeat this process.

•If the phone line is still noisy, contact your phone company.

Cause: The product shares the same phone line with a DSL service and the DSL modem might not have been properly grounded.

If this did not solve the issue, try the next solution.

Solution 12: If you use a PBX or ISDN converter, make sure you are using a port designated for fax and phone use

Solution: Make sure the product is connected to the port that is designated for fax and phone use. Also, make sure that the terminal adapter is set to the correct switch type for your country/ region, if possible.

NOTE: Some ISDN systems allow you to configure the ports for specific phone equipment. For example, you might have assigned one port for telephone and Group 3 fax and another port for multiple purposes. If you have problems when connected to the fax/phone port of your ISDN converter, try using the port designated for multiple purposes; it might be labeled "multi-combi" or something similar.

For more information on how to set up the product with a PBX phone system or ISDN line, see the printed documentation that came with the product.

Cause: You were using either a PBX or an ISDN converter/terminal adapter.

60 Troubleshooting and support

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Contents Basics Guide Hewlett-Packard Company notices Contents Wired Ethernet network Add the HP Photosmart to a networkTo connect the HP Photosmart to the network Wireless with a router infrastructure network To connect the product with the Wireless Setup WizardIf you do not see your network name in the list To connect the product with Windows Connect NowWireless without a router ad hoc connection Network setup To create a network profile for other operating sysytems Connect to additional computers on a network Install the software for a network connectionTo install the Windows HP Photosmart Software This runs the Wireless Setup Wizard Configure your firewall to work with HP productsTo change a USB connection to a wired Ethernet connection Incoming UDP ports 137, 138, 161 Faxing Product installationAdvanced firewall information Printing Photo card uploadRestore network defaults Manage your network settingsPrint network settings Turn the wireless radio on and offPrint the wireless network test Wireless Network Test printsSet up the HP Photosmart for faxing Countries/regions with a parallel-type phone systemChoose the correct fax setup for your home or office Select your fax setup case Not applicable Case a Separate fax line no voice calls received Back view of the HP PhotosmartCase B Set up the HP Photosmart with DSL To set up the product with a separate fax lineTo set up the product with DSL Case D Fax with a distinctive ring service on the same line To set up the product with a distinctive ring serviceTo set up the product with a shared voice/fax line Case E Shared voice/fax lineCase F Shared voice/fax line with voice mail Do one of the following, depending on your phone systemTo set up the product with voice mail To set up the product with a computer dial-up modem Case H Shared voice/fax line with computer dial-up modemBack view of the HP Photosmart Fax setup Case I Shared voice/fax line with answering machine Fax setup Back view of the HP Photosmart Fax setup 10 Back view of the HP Photosmart To set the answer mode Change settings on the HP Photosmart to receive faxesChoose the recommended answer setting for your setup Change the answer ring pattern for distinctive ringingTo test your fax setup from the control panel Test your fax setupTo set a default fax header from the control panel Set the fax headerTest your fax setup HP Photosmart at a glance Front view of the printerControl panel features Top and rear views of the printerLabel Name and Description Electronic Help Find more informationStart Here guide Help from your deviceTo load full-size paper Load paperHP Web site Raise the photo tray lid Chapter Avoid paper jams Print a photo on photo paperTo print photos Press Print PhotosSend a basic fax Scan an imageMake a copy To scan to a computerTo replace the ink cartridges Replace the cartridgesTo send a basic fax from the control panel Replace the cartridges HP Photosmart overview To uninstall and reinstall the software Uninstall and reinstall the softwareTroubleshooting common setup issues Solution 3 Press the On button more slowly Setup troubleshootingSolution 2 Reset the product Solution 4 Contact HP to replace the power supplySolution 1 Press the On button to turn on the product Solution 5 Contact HP support for serviceAfter setting up the product, it does not print Solution 2 Set your product as the default printerWireless Network Test prints Network troubleshootingSolution 6 Load paper in the input tray To run the Network Diagnostic toolTo print the Network Configuration Page a. Press Setup To check a wired Ethernet connectionTo check a wireless connection Make sure that the computer is connected to your networkNetwork Status To access the HP Photosmart Premium Fax C309 series homeMake sure the product is online and ready Product is having problems sending and receiving faxes Fax troubleshootingMake sure the HP Network Devices Support service is running To restart the HP Network Device Support serviceSolution 2 Turn on the product To test your fax setup from the control panelSolution Solution 5 Try removing the splitter To change the ECM setting from the control panel Solution 6 Make sure the telephone wall jack works properlySolution 7 Check the phone line for noise Troubleshooting and support To set the fax speed from the control panel Solution 13 Check for and resolve any error messagesProduct cannot send faxes, but can receive faxes Fast Medium SlowSolution 2 Check the fax number Solution 3 Dial the fax number more slowlySolution 2 Connect the telephone to the correct port Solution 4 Check the receiving fax machine for problemsProduct is having problems sending a manual fax Solution 4 Lower the fax speed Fax tones are recorded on my answering machine FastSolution 2 Set up the product to answer faxes automatically Product cannot receive faxes, but can send faxes Solution 2 Check the Auto Answer setting Solution 3 Set the product to answer faxes manuallySolution Solution 10 Clear the memory of the product Solution 11 Check for error messages on the display Fax test failed What to checkFax Hardware Test failed Fax Connected to Active Telephone Wall Jack test failedTo plug the phone cord into the correct port Using Correct Type of Phone Cord with Fax test failedPhone Cord Connected to Correct Port on Fax test failed Fax Line Condition test failed Dial Tone Detection test failed To clear a paper jam from the Two-sided printing accessory Clear paper jamsInformation on ink cartridges and the printhead To clear a paper jam in the automatic document feederIf you have a problem, follow these steps Support processRegulatory notices Product specificationsSystem requirements Warranty Chapter $UJHQWLQD
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C309a specifications

The HP C309a is a versatile all-in-one printer designed to cater to the needs of both home and small office environments. This multifunction printer not only prints but also scans, copies, and faxes, offering a range of features that enhance productivity and convenience.

One of the standout features of the HP C309a is its wireless connectivity, which allows users to print from anywhere in the home or office without the need for cumbersome cables. With support for Wi-Fi Direct, users can connect their mobile devices directly to the printer without needing a network, making printing from smartphones and tablets seamless. The printer also supports Apple AirPrint and HP ePrint, enabling users to print documents, emails, and photos with just a few taps.

In terms of printing capabilities, the HP C309a delivers impressive quality with resolutions up to 4800 x 1200 optimized dpi. This ensures that printed materials, whether they are text documents or vibrant photographs, have sharp detail and rich colors. The printer also offers automatic duplex printing, which helps save paper and reduces environmental impact.

The scanning and copying features of the HP C309a are noteworthy as well. With a flatbed scanner and a 50-sheet automatic document feeder, users can easily handle multiple pages at once, making it efficient for batching documents. The printer also supports various scan formats, including PDF and JPEG, allowing users to save and share their documents in the format that suits them best.

Another critical aspect of the HP C309a is its user-friendly design. The printer includes a 2.4-inch color touchscreen, making navigation through menus and settings intuitive. This display allows users to quickly access functions and check ink levels without having to navigate complex buttons or switches.

In terms of ink technology, the HP C309a utilizes HP's Vivera ink system, which offers a range of pigment and dye-based inks. This technology ensures that prints have long-lasting durability and resist fading over time, which is particularly important for photos and documents that need to stand the test of time.

Overall, the HP C309a stands out for its combination of features, technology, and ease of use. Its wireless capabilities, high-quality printing, efficient scanning and copying options, and intuitive interface make it an excellent choice for anyone looking for a reliable all-in-one printer. Whether for personal use or in a small work environment, the HP C309a has the attributes to meet a variety of printing needs.
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