HP C309a manual Product cannot receive faxes, but can send faxes

Page 69

The product cannot receive faxes, but can send faxes

Try the following solutions to resolve the issue. Solutions are listed in order, with the most likely solution first. If the first solution does not solve the problem, continue trying the remaining solutions until the issue is resolved.

•Solution 1: Make sure the product is set up for faxing correctly

•Solution 2: Check the Auto Answer setting

•Solution 3: Set the product to answer faxes manually

•Solution 4: If you have a computer dial-up modem on the same phone line as the product, make sure the modem software is not intercepting the fax

•Solution 5: If you have an answering machine on the same phone line as the product, record a new outgoing message

•Solution 6: If you have an answering machine on the same phone line as the product, make sure it is connected to the correct port

•Solution 7: If you use a distintive ring service, make sure the Distinctive Ring setting matches the ring pattern for your fax number

•Solution 8: If you do not use a distintive ring service, make sure the Distinctive Ring setting is set to All Rings

•Solution 9: Make sure other equipment on the phone line is not reducing the fax signal

•Solution 10: Clear the memory of the product

•Solution 11: Check for error messages on the display

Solution 1: Make sure the product is set up for faxing correctly

Solution: Make sure you set up the product properly for faxing, based on the equipment and services you have on the same phone line as the product. For more information, see “Set up the HP Photosmart for faxing” on page 14.

Then, run a fax test to check the status of the product and to make sure you set it up properly.

To test your fax setup from the control panel

1.Load letter or A4 unused plain white paper into the input tray.

2.Press Setup.

3.Press the down arrow button to highlight Tools, and then press OK.

4.Press the down arrow button to highlight Run Fax Test, and then press OK.

The HP Photosmart displays the status of the test on the display and prints a report.

5.Review the report.

•If the test passes and you are still having problems faxing, check the fax settings listed in the report to verify the settings are correct. A blank or incorrect fax setting can cause problems faxing.

•If the test fails, review the report for more information on how to fix any problems found.

6.After you pick up the fax report from the HP Photosmart, press OK. If necessary, resolve any problems found and rerun the test.

The product prints a report with the results of the test. If the test fails, review the report for information on how to fix the problem.

For more information, see:

“The fax test failed” on page 72

Cause: The product was not set up properly for faxing.

If this did not solve the issue, try the next solution.

Troubleshooting and support

Fax troubleshooting

67

Page 68 Page 70
Image 69
Page 68 Page 70
Contents Basics Guide Hewlett-Packard Company notices Contents Add the HP Photosmart to a network Wired Ethernet networkTo connect the HP Photosmart to the network To connect the product with the Wireless Setup Wizard Wireless with a router infrastructure networkTo connect the product with Windows Connect Now If you do not see your network name in the listWireless without a router ad hoc connection Network setup To create a network profile for other operating sysytems Install the software for a network connection To install the Windows HP Photosmart SoftwareConnect to additional computers on a network Configure your firewall to work with HP products To change a USB connection to a wired Ethernet connectionThis runs the Wireless Setup Wizard Advanced firewall information Faxing Product installationIncoming UDP ports 137, 138, 161 Printing Photo card uploadPrint network settings Manage your network settingsRestore network defaults Turn the wireless radio on and offWireless Network Test prints Print the wireless network testCountries/regions with a parallel-type phone system Set up the HP Photosmart for faxingChoose the correct fax setup for your home or office Select your fax setup case Not applicable Back view of the HP Photosmart Case a Separate fax line no voice calls receivedTo set up the product with a separate fax line Case B Set up the HP Photosmart with DSLTo set up the product with DSL To set up the product with a distinctive ring service Case D Fax with a distinctive ring service on the same lineCase E Shared voice/fax line To set up the product with a shared voice/fax lineDo one of the following, depending on your phone system Case F Shared voice/fax line with voice mailTo set up the product with voice mail Case H Shared voice/fax line with computer dial-up modem To set up the product with a computer dial-up modemBack view of the HP Photosmart Fax setup Case I Shared voice/fax line with answering machine Fax setup Back view of the HP Photosmart Fax setup 10 Back view of the HP Photosmart Choose the recommended answer setting for your setup Change settings on the HP Photosmart to receive faxesTo set the answer mode Change the answer ring pattern for distinctive ringingTo set a default fax header from the control panel Test your fax setupTo test your fax setup from the control panel Set the fax headerTest your fax setup Front view of the printer HP Photosmart at a glanceTop and rear views of the printer Control panel featuresLabel Name and Description Start Here guide Find more informationElectronic Help Help from your deviceLoad paper HP Web siteTo load full-size paper Raise the photo tray lid Chapter Print a photo on photo paper Avoid paper jamsPress Print Photos To print photosMake a copy Scan an imageSend a basic fax To scan to a computerReplace the cartridges To send a basic fax from the control panelTo replace the ink cartridges Replace the cartridges HP Photosmart overview Uninstall and reinstall the software Troubleshooting common setup issuesTo uninstall and reinstall the software Solution 2 Reset the product Setup troubleshootingSolution 3 Press the On button more slowly Solution 4 Contact HP to replace the power supplyAfter setting up the product, it does not print Solution 5 Contact HP support for serviceSolution 1 Press the On button to turn on the product Solution 2 Set your product as the default printerSolution 6 Load paper in the input tray Network troubleshootingWireless Network Test prints To run the Network Diagnostic toolTo check a wireless connection To check a wired Ethernet connectionTo print the Network Configuration Page a. Press Setup Make sure that the computer is connected to your networkTo access the HP Photosmart Premium Fax C309 series home Make sure the product is online and readyNetwork Status Make sure the HP Network Devices Support service is running Fax troubleshootingProduct is having problems sending and receiving faxes To restart the HP Network Device Support serviceTo test your fax setup from the control panel Solution 2 Turn on the productSolution Solution 5 Try removing the splitter Solution 6 Make sure the telephone wall jack works properly Solution 7 Check the phone line for noiseTo change the ECM setting from the control panel Troubleshooting and support Product cannot send faxes, but can receive faxes Solution 13 Check for and resolve any error messagesTo set the fax speed from the control panel Fast Medium SlowSolution 3 Dial the fax number more slowly Solution 2 Check the fax numberSolution 4 Check the receiving fax machine for problems Product is having problems sending a manual faxSolution 2 Connect the telephone to the correct port Solution 4 Lower the fax speed Fast Fax tones are recorded on my answering machineSolution 2 Set up the product to answer faxes automatically Product cannot receive faxes, but can send faxes Solution 3 Set the product to answer faxes manually Solution 2 Check the Auto Answer settingSolution Solution 10 Clear the memory of the product Solution 11 Check for error messages on the display What to check Fax test failedFax Connected to Active Telephone Wall Jack test failed Fax Hardware Test failedUsing Correct Type of Phone Cord with Fax test failed Phone Cord Connected to Correct Port on Fax test failedTo plug the phone cord into the correct port Fax Line Condition test failed Dial Tone Detection test failed Clear paper jams To clear a paper jam from the Two-sided printing accessoryTo clear a paper jam in the automatic document feeder Information on ink cartridges and the printheadSupport process If you have a problem, follow these stepsProduct specifications System requirementsRegulatory notices Warranty Chapter $UJHQWLQD
Related manuals
Manual 244 pages 8.69 Kb
Top Page Image Contents