HP C309a manual Solution

Page 59

Solution 3: Make sure you are using the correct type of phone cord

Solution

NOTE: This possible solution applies only in the countries/regions that receive a 2-wire phone cord in the box with the product, including: Argentina, Australia, Brazil, Canada, Chile, China, Colombia, Greece, India, Indonesia, Ireland, Japan, Korea, Latin America, Malaysia, Mexico, Philippines, Poland, Portugal, Russia, Saudi Arabia, Singapore, Spain, Taiwan, Thailand, USA, Venezuela, and Vietnam.

This special 2-wire phone cord is different from the more common 4-wire phone cords you might already have in your office. Check the end of the cord and compare it to the two types of cords shown below.

Make sure you used the phone cord supplied in the box with the product to connect to the telephone wall jack.

One end of this special 2-wire phone cord should be connected to the port labeled 1-LINE on the back of the product and the other end to your telephone wall jack, as shown below.

Troubleshooting and support

1Telephone wall jack

2Use the phone cord supplied in the box with the product

If you used a 4-wire phone cord, disconnect it, find the supplied 2-wire phone cord, and then connect the 2-wire phone cord to the port labeled 1-LINE on the back of the product.

If the product came with a 2-wire phone cord adapter, you can use it with a 4-wire phone cord, in case the supplied 2-wire phone cord is too short. Attach the 2-wire phone cord adapter to the port labeled 1-LINE on the back of the product. Attach your 4-wire phone cord to the open port on the adapter and to the telephone wall jack. For more information on using the 2-wire phone cord adapter, see the documentation that came with it.

For more information on setting up the product, see the printed documentation that came with the product.

Fax troubleshooting

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Contents Basics Guide Hewlett-Packard Company notices Contents Add the HP Photosmart to a network Wired Ethernet networkTo connect the HP Photosmart to the network To connect the product with the Wireless Setup Wizard Wireless with a router infrastructure networkTo connect the product with Windows Connect Now If you do not see your network name in the listWireless without a router ad hoc connection Network setup To create a network profile for other operating sysytems Connect to additional computers on a network Install the software for a network connectionTo install the Windows HP Photosmart Software This runs the Wireless Setup Wizard Configure your firewall to work with HP productsTo change a USB connection to a wired Ethernet connection Printing Photo card upload Faxing Product installationAdvanced firewall information Incoming UDP ports 137, 138, 161Turn the wireless radio on and off Manage your network settingsPrint network settings Restore network defaultsWireless Network Test prints Print the wireless network testCountries/regions with a parallel-type phone system Set up the HP Photosmart for faxingChoose the correct fax setup for your home or office Select your fax setup case Not applicable Back view of the HP Photosmart Case a Separate fax line no voice calls receivedTo set up the product with a separate fax line Case B Set up the HP Photosmart with DSLTo set up the product with DSL To set up the product with a distinctive ring service Case D Fax with a distinctive ring service on the same lineCase E Shared voice/fax line To set up the product with a shared voice/fax lineDo one of the following, depending on your phone system Case F Shared voice/fax line with voice mailTo set up the product with voice mail Case H Shared voice/fax line with computer dial-up modem To set up the product with a computer dial-up modemBack view of the HP Photosmart Fax setup Case I Shared voice/fax line with answering machine Fax setup Back view of the HP Photosmart Fax setup 10 Back view of the HP Photosmart Change the answer ring pattern for distinctive ringing Change settings on the HP Photosmart to receive faxesChoose the recommended answer setting for your setup To set the answer modeSet the fax header Test your fax setupTo set a default fax header from the control panel To test your fax setup from the control panelTest your fax setup Front view of the printer HP Photosmart at a glanceTop and rear views of the printer Control panel featuresLabel Name and Description Help from your device Find more informationStart Here guide Electronic HelpTo load full-size paper Load paperHP Web site Raise the photo tray lid Chapter Print a photo on photo paper Avoid paper jamsPress Print Photos To print photosTo scan to a computer Scan an imageMake a copy Send a basic faxTo replace the ink cartridges Replace the cartridgesTo send a basic fax from the control panel Replace the cartridges HP Photosmart overview To uninstall and reinstall the software Uninstall and reinstall the softwareTroubleshooting common setup issues Solution 4 Contact HP to replace the power supply Setup troubleshootingSolution 2 Reset the product Solution 3 Press the On button more slowlySolution 2 Set your product as the default printer Solution 5 Contact HP support for serviceAfter setting up the product, it does not print Solution 1 Press the On button to turn on the productTo run the Network Diagnostic tool Network troubleshootingSolution 6 Load paper in the input tray Wireless Network Test printsMake sure that the computer is connected to your network To check a wired Ethernet connectionTo check a wireless connection To print the Network Configuration Page a. Press Setup Network Status To access the HP Photosmart Premium Fax C309 series home Make sure the product is online and ready To restart the HP Network Device Support service Fax troubleshootingMake sure the HP Network Devices Support service is running Product is having problems sending and receiving faxesTo test your fax setup from the control panel Solution 2 Turn on the productSolution Solution 5 Try removing the splitter To change the ECM setting from the control panel Solution 6 Make sure the telephone wall jack works properlySolution 7 Check the phone line for noise Troubleshooting and support Fast Medium Slow Solution 13 Check for and resolve any error messagesProduct cannot send faxes, but can receive faxes To set the fax speed from the control panelSolution 3 Dial the fax number more slowly Solution 2 Check the fax numberSolution 2 Connect the telephone to the correct port Solution 4 Check the receiving fax machine for problemsProduct is having problems sending a manual fax Solution 4 Lower the fax speed Fast Fax tones are recorded on my answering machineSolution 2 Set up the product to answer faxes automatically Product cannot receive faxes, but can send faxes Solution 3 Set the product to answer faxes manually Solution 2 Check the Auto Answer settingSolution Solution 10 Clear the memory of the product Solution 11 Check for error messages on the display What to check Fax test failedFax Connected to Active Telephone Wall Jack test failed Fax Hardware Test failedTo plug the phone cord into the correct port Using Correct Type of Phone Cord with Fax test failedPhone Cord Connected to Correct Port on Fax test failed Fax Line Condition test failed Dial Tone Detection test failed Clear paper jams To clear a paper jam from the Two-sided printing accessoryTo clear a paper jam in the automatic document feeder Information on ink cartridges and the printheadSupport process If you have a problem, follow these stepsRegulatory notices Product specificationsSystem requirements Warranty Chapter $UJHQWLQD

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