HP C309a manual Solution 5 Try removing the splitter

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Chapter 4

Troubleshooting and support

Cause: The wrong phone cord was used to connect the product or the phone cord was plugged into the wrong port.

If this did not solve the issue, try the next solution.

Solution 4: Make sure other office equipment is connected correctly

Solution

NOTE: This possible solution applies only in the countries/regions that receive a 2-wire phone cord in the box with the product, including: Argentina, Australia, Brazil, Canada, Chile, China, Colombia, Greece, India, Indonesia, Ireland, Japan, Korea, Latin America, Malaysia, Mexico, Philippines, Poland, Portugal, Russia, Saudi Arabia, Singapore, Spain, Taiwan, Thailand, USA, Venezuela, and Vietnam.

Make sure you have correctly connected the product to the telephone wall jack, and correctly connected any additional equipment and services that share the phone line with the product. Use the port labeled 1-LINE on the back of the product to connect to the telephone wall jack. Use the 2-EXT port to connect to any other equipment, such as an answering machine or a telephone, as shown below.

1Telephone wall jack

2Use the phone cord supplied in the box with the product

3Telephone (optional)

For more information on setting up the product, see the printed documentation that came with the product.

Cause: Other office equipment (such as an answering machine or a telephone) was not set up properly with the product.

If this did not solve the issue, try the next solution.

Solution 5: Try removing the splitter

Solution: A phone line splitter can cause faxing problems. (A splitter is a two-cord connector that plugs into a telephone wall jack.) If you are using a splitter, remove it and connect the product directly to the telephone wall jack.

Cause: You were using a phone line splitter.

If this did not solve the issue, try the next solution.

58 Troubleshooting and support

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Contents Basics Guide Hewlett-Packard Company notices Contents Wired Ethernet network Add the HP Photosmart to a networkTo connect the HP Photosmart to the network Wireless with a router infrastructure network To connect the product with the Wireless Setup WizardIf you do not see your network name in the list To connect the product with Windows Connect NowWireless without a router ad hoc connection Network setup To create a network profile for other operating sysytems Install the software for a network connection To install the Windows HP Photosmart SoftwareConnect to additional computers on a network Configure your firewall to work with HP products To change a USB connection to a wired Ethernet connectionThis runs the Wireless Setup Wizard Faxing Product installation Advanced firewall informationIncoming UDP ports 137, 138, 161 Printing Photo card uploadManage your network settings Print network settingsRestore network defaults Turn the wireless radio on and offPrint the wireless network test Wireless Network Test printsSet up the HP Photosmart for faxing Countries/regions with a parallel-type phone systemChoose the correct fax setup for your home or office Select your fax setup case Not applicable Case a Separate fax line no voice calls received Back view of the HP PhotosmartCase B Set up the HP Photosmart with DSL To set up the product with a separate fax lineTo set up the product with DSL Case D Fax with a distinctive ring service on the same line To set up the product with a distinctive ring serviceTo set up the product with a shared voice/fax line Case E Shared voice/fax lineCase F Shared voice/fax line with voice mail Do one of the following, depending on your phone systemTo set up the product with voice mail To set up the product with a computer dial-up modem Case H Shared voice/fax line with computer dial-up modemBack view of the HP Photosmart Fax setup Case I Shared voice/fax line with answering machine Fax setup Back view of the HP Photosmart Fax setup 10 Back view of the HP Photosmart Change settings on the HP Photosmart to receive faxes Choose the recommended answer setting for your setupTo set the answer mode Change the answer ring pattern for distinctive ringingTest your fax setup To set a default fax header from the control panelTo test your fax setup from the control panel Set the fax headerTest your fax setup HP Photosmart at a glance Front view of the printerControl panel features Top and rear views of the printerLabel Name and Description Find more information Start Here guideElectronic Help Help from your deviceLoad paper HP Web siteTo load full-size paper Raise the photo tray lid Chapter Avoid paper jams Print a photo on photo paperTo print photos Press Print PhotosScan an image Make a copySend a basic fax To scan to a computerReplace the cartridges To send a basic fax from the control panelTo replace the ink cartridges Replace the cartridges HP Photosmart overview Uninstall and reinstall the software Troubleshooting common setup issuesTo uninstall and reinstall the software Setup troubleshooting Solution 2 Reset the productSolution 3 Press the On button more slowly Solution 4 Contact HP to replace the power supplySolution 5 Contact HP support for service After setting up the product, it does not printSolution 1 Press the On button to turn on the product Solution 2 Set your product as the default printerNetwork troubleshooting Solution 6 Load paper in the input trayWireless Network Test prints To run the Network Diagnostic toolTo check a wired Ethernet connection To check a wireless connectionTo print the Network Configuration Page a. Press Setup Make sure that the computer is connected to your networkTo access the HP Photosmart Premium Fax C309 series home Make sure the product is online and readyNetwork Status Fax troubleshooting Make sure the HP Network Devices Support service is running Product is having problems sending and receiving faxes To restart the HP Network Device Support serviceSolution 2 Turn on the product To test your fax setup from the control panelSolution Solution 5 Try removing the splitter Solution 6 Make sure the telephone wall jack works properly Solution 7 Check the phone line for noiseTo change the ECM setting from the control panel Troubleshooting and support Solution 13 Check for and resolve any error messages Product cannot send faxes, but can receive faxesTo set the fax speed from the control panel Fast Medium SlowSolution 2 Check the fax number Solution 3 Dial the fax number more slowlySolution 4 Check the receiving fax machine for problems Product is having problems sending a manual faxSolution 2 Connect the telephone to the correct port Solution 4 Lower the fax speed Fax tones are recorded on my answering machine FastSolution 2 Set up the product to answer faxes automatically Product cannot receive faxes, but can send faxes Solution 2 Check the Auto Answer setting Solution 3 Set the product to answer faxes manuallySolution Solution 10 Clear the memory of the product Solution 11 Check for error messages on the display Fax test failed What to checkFax Hardware Test failed Fax Connected to Active Telephone Wall Jack test failedUsing Correct Type of Phone Cord with Fax test failed Phone Cord Connected to Correct Port on Fax test failedTo plug the phone cord into the correct port Fax Line Condition test failed Dial Tone Detection test failed To clear a paper jam from the Two-sided printing accessory Clear paper jamsInformation on ink cartridges and the printhead To clear a paper jam in the automatic document feederIf you have a problem, follow these steps Support processProduct specifications System requirementsRegulatory notices Warranty Chapter $UJHQWLQD

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