HP C309a manual Solution

Page 71

Solution 6: If you have an answering machine on the same phone line as the product, make sure it is connected to the correct port

Solution

NOTE: This possible solution applies only in the countries/regions that receive a 2-wire phone cord in the box with the product, including: Argentina, Australia, Brazil, Canada, Chile, China, Colombia, Greece, India, Indonesia, Ireland, Japan, Korea, Latin America, Malaysia, Mexico, Philippines, Poland, Portugal, Russia, Saudi Arabia, Singapore, Spain, Taiwan, Thailand, USA, Venezuela, and Vietnam.

When you have an answering machine on the same phone line you use for fax calls, you must connect the answering machine directly to the product using the port labeled 2-EXT, as shown below. You also need to set the correct number of rings to answer for both the answering machine and product.

Troubleshooting and support

1Telephone wall jack

2Connect to the IN port on the answering machine

3Connect to the OUT port on the answering machine

4Telephone (optional)

5Answering machine

6Use the phone cord supplied in the box with the product

Make sure the product is set to receive faxes automatically and that the number of rings to wait setting is correct. The number of rings to answer for the product should be greater than the number of rings to answer for the answering machine. Set your answering machine to a low number of rings and the product to answer in the maximum number of rings supported by your product. (The maximum number of rings varies by country/region.) In this setup, the answering machine will answer the call and the product will monitor the line. If the product detects fax tones, the product will receive the fax. If the call is a voice call, the answering machine will record the incoming message.

For more information on setting up the product, see “Set up the HP Photosmart for faxing” on page 14.

Cause: The answering machine was not set up properly with the product.

Fax troubleshooting

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Contents Basics Guide Hewlett-Packard Company notices Contents Add the HP Photosmart to a network Wired Ethernet networkTo connect the HP Photosmart to the network To connect the product with the Wireless Setup Wizard Wireless with a router infrastructure networkTo connect the product with Windows Connect Now If you do not see your network name in the listWireless without a router ad hoc connection Network setup To create a network profile for other operating sysytems Connect to additional computers on a network Install the software for a network connectionTo install the Windows HP Photosmart Software This runs the Wireless Setup Wizard Configure your firewall to work with HP productsTo change a USB connection to a wired Ethernet connection Printing Photo card upload Faxing Product installationAdvanced firewall information Incoming UDP ports 137, 138, 161Turn the wireless radio on and off Manage your network settingsPrint network settings Restore network defaultsWireless Network Test prints Print the wireless network testCountries/regions with a parallel-type phone system Set up the HP Photosmart for faxingChoose the correct fax setup for your home or office Select your fax setup case Not applicable Back view of the HP Photosmart Case a Separate fax line no voice calls receivedTo set up the product with a separate fax line Case B Set up the HP Photosmart with DSLTo set up the product with DSL To set up the product with a distinctive ring service Case D Fax with a distinctive ring service on the same lineCase E Shared voice/fax line To set up the product with a shared voice/fax lineDo one of the following, depending on your phone system Case F Shared voice/fax line with voice mailTo set up the product with voice mail Case H Shared voice/fax line with computer dial-up modem To set up the product with a computer dial-up modemBack view of the HP Photosmart Fax setup Case I Shared voice/fax line with answering machine Fax setup Back view of the HP Photosmart Fax setup 10 Back view of the HP Photosmart Change the answer ring pattern for distinctive ringing Change settings on the HP Photosmart to receive faxesChoose the recommended answer setting for your setup To set the answer modeSet the fax header Test your fax setupTo set a default fax header from the control panel To test your fax setup from the control panelTest your fax setup Front view of the printer HP Photosmart at a glanceTop and rear views of the printer Control panel featuresLabel Name and Description Help from your device Find more informationStart Here guide Electronic HelpTo load full-size paper Load paperHP Web site Raise the photo tray lid Chapter Print a photo on photo paper Avoid paper jamsPress Print Photos To print photosTo scan to a computer Scan an imageMake a copy Send a basic faxTo replace the ink cartridges Replace the cartridgesTo send a basic fax from the control panel Replace the cartridges HP Photosmart overview To uninstall and reinstall the software Uninstall and reinstall the softwareTroubleshooting common setup issues Solution 4 Contact HP to replace the power supply Setup troubleshootingSolution 2 Reset the product Solution 3 Press the On button more slowlySolution 2 Set your product as the default printer Solution 5 Contact HP support for serviceAfter setting up the product, it does not print Solution 1 Press the On button to turn on the productTo run the Network Diagnostic tool Network troubleshootingSolution 6 Load paper in the input tray Wireless Network Test printsMake sure that the computer is connected to your network To check a wired Ethernet connectionTo check a wireless connection To print the Network Configuration Page a. Press SetupNetwork Status To access the HP Photosmart Premium Fax C309 series homeMake sure the product is online and ready To restart the HP Network Device Support service Fax troubleshootingMake sure the HP Network Devices Support service is running Product is having problems sending and receiving faxesTo test your fax setup from the control panel Solution 2 Turn on the productSolution Solution 5 Try removing the splitter To change the ECM setting from the control panel Solution 6 Make sure the telephone wall jack works properlySolution 7 Check the phone line for noise Troubleshooting and support Fast Medium Slow Solution 13 Check for and resolve any error messagesProduct cannot send faxes, but can receive faxes To set the fax speed from the control panelSolution 3 Dial the fax number more slowly Solution 2 Check the fax numberSolution 2 Connect the telephone to the correct port Solution 4 Check the receiving fax machine for problemsProduct is having problems sending a manual fax Solution 4 Lower the fax speed Fast Fax tones are recorded on my answering machineSolution 2 Set up the product to answer faxes automatically Product cannot receive faxes, but can send faxes Solution 3 Set the product to answer faxes manually Solution 2 Check the Auto Answer settingSolution Solution 10 Clear the memory of the product Solution 11 Check for error messages on the display What to check Fax test failedFax Connected to Active Telephone Wall Jack test failed Fax Hardware Test failedTo plug the phone cord into the correct port Using Correct Type of Phone Cord with Fax test failedPhone Cord Connected to Correct Port on Fax test failed Fax Line Condition test failed Dial Tone Detection test failed Clear paper jams To clear a paper jam from the Two-sided printing accessoryTo clear a paper jam in the automatic document feeder Information on ink cartridges and the printheadSupport process If you have a problem, follow these stepsRegulatory notices Product specificationsSystem requirements Warranty Chapter $UJHQWLQD
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C309a specifications

The HP C309a is a versatile all-in-one printer designed to cater to the needs of both home and small office environments. This multifunction printer not only prints but also scans, copies, and faxes, offering a range of features that enhance productivity and convenience.

One of the standout features of the HP C309a is its wireless connectivity, which allows users to print from anywhere in the home or office without the need for cumbersome cables. With support for Wi-Fi Direct, users can connect their mobile devices directly to the printer without needing a network, making printing from smartphones and tablets seamless. The printer also supports Apple AirPrint and HP ePrint, enabling users to print documents, emails, and photos with just a few taps.

In terms of printing capabilities, the HP C309a delivers impressive quality with resolutions up to 4800 x 1200 optimized dpi. This ensures that printed materials, whether they are text documents or vibrant photographs, have sharp detail and rich colors. The printer also offers automatic duplex printing, which helps save paper and reduces environmental impact.

The scanning and copying features of the HP C309a are noteworthy as well. With a flatbed scanner and a 50-sheet automatic document feeder, users can easily handle multiple pages at once, making it efficient for batching documents. The printer also supports various scan formats, including PDF and JPEG, allowing users to save and share their documents in the format that suits them best.

Another critical aspect of the HP C309a is its user-friendly design. The printer includes a 2.4-inch color touchscreen, making navigation through menus and settings intuitive. This display allows users to quickly access functions and check ink levels without having to navigate complex buttons or switches.

In terms of ink technology, the HP C309a utilizes HP's Vivera ink system, which offers a range of pigment and dye-based inks. This technology ensures that prints have long-lasting durability and resist fading over time, which is particularly important for photos and documents that need to stand the test of time.

Overall, the HP C309a stands out for its combination of features, technology, and ease of use. Its wireless capabilities, high-quality printing, efficient scanning and copying options, and intuitive interface make it an excellent choice for anyone looking for a reliable all-in-one printer. Whether for personal use or in a small work environment, the HP C309a has the attributes to meet a variety of printing needs.
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