HP C309a manual Phone Cord Connected to Correct Port on Fax test failed

Page 76

Chapter 4

Troubleshooting and support

•If you are using a phone splitter, this can cause faxing problems. (A splitter is a two-cord connector that plugs into a telephone wall jack.) Try removing the splitter and connecting the product directly to the telephone wall jack.

•Try connecting a working phone and phone cord to the telephone wall jack that you are using for the product and check for a dial tone. If you do not hear a dial tone, contact your telephone company and have them check the line.

•Try to send or receive a test fax. If you can send or receive a fax successfully, there might not be a problem.

After you resolve any problems found, run the fax test again to make sure it passes and the product is ready for faxing.

The "Phone Cord Connected to Correct Port on Fax" test failed

Solution: Plug the phone cord into the correct port.

To plug the phone cord into the correct port

1.Using the phone cord supplied in the box with the product, connect one end to your telephone wall jack, then connect the other end to the port labeled 1-LINE on the back of the product.

NOTE: If you use the 2-EXT port to connect to the telephone wall jack, you will not be able to send or receive faxes. The 2-EXT port should only be used to connect other equipment, such as an answering machine or a telephone.

1

Telephone wall jack

2Use the phone cord supplied in the box with the product

2.After you have connected the phone cord to the port labeled 1-LINE, run the fax test again to make sure it passes and the product is ready for faxing.

3.Try to send or receive a test fax.

The "Using Correct Type of Phone Cord with Fax" test failed

Solution

•Make sure you used the phone cord supplied in the box with the product to connect to the telephone wall jack. One end of the phone cord should be connected to the port labeled 1- LINE on the back of the product and the other end to your telephone wall jack, as shown below.

74 Troubleshooting and support

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Contents Basics Guide Hewlett-Packard Company notices Contents Wired Ethernet network Add the HP Photosmart to a networkTo connect the HP Photosmart to the network Wireless with a router infrastructure network To connect the product with the Wireless Setup WizardIf you do not see your network name in the list To connect the product with Windows Connect NowWireless without a router ad hoc connection Network setup To create a network profile for other operating sysytems To install the Windows HP Photosmart Software Install the software for a network connectionConnect to additional computers on a network To change a USB connection to a wired Ethernet connection Configure your firewall to work with HP productsThis runs the Wireless Setup Wizard Faxing Product installation Advanced firewall informationIncoming UDP ports 137, 138, 161 Printing Photo card uploadManage your network settings Print network settingsRestore network defaults Turn the wireless radio on and offPrint the wireless network test Wireless Network Test printsSet up the HP Photosmart for faxing Countries/regions with a parallel-type phone systemChoose the correct fax setup for your home or office Select your fax setup case Not applicable Case a Separate fax line no voice calls received Back view of the HP PhotosmartCase B Set up the HP Photosmart with DSL To set up the product with a separate fax lineTo set up the product with DSL Case D Fax with a distinctive ring service on the same line To set up the product with a distinctive ring serviceTo set up the product with a shared voice/fax line Case E Shared voice/fax lineCase F Shared voice/fax line with voice mail Do one of the following, depending on your phone systemTo set up the product with voice mail To set up the product with a computer dial-up modem Case H Shared voice/fax line with computer dial-up modemBack view of the HP Photosmart Fax setup Case I Shared voice/fax line with answering machine Fax setup Back view of the HP Photosmart Fax setup 10 Back view of the HP Photosmart Change settings on the HP Photosmart to receive faxes Choose the recommended answer setting for your setupTo set the answer mode Change the answer ring pattern for distinctive ringingTest your fax setup To set a default fax header from the control panelTo test your fax setup from the control panel Set the fax headerTest your fax setup HP Photosmart at a glance Front view of the printerControl panel features Top and rear views of the printerLabel Name and Description Find more information Start Here guideElectronic Help Help from your deviceHP Web site Load paperTo load full-size paper Raise the photo tray lid Chapter Avoid paper jams Print a photo on photo paperTo print photos Press Print PhotosScan an image Make a copySend a basic fax To scan to a computerTo send a basic fax from the control panel Replace the cartridgesTo replace the ink cartridges Replace the cartridges HP Photosmart overview Troubleshooting common setup issues Uninstall and reinstall the softwareTo uninstall and reinstall the software Setup troubleshooting Solution 2 Reset the productSolution 3 Press the On button more slowly Solution 4 Contact HP to replace the power supplySolution 5 Contact HP support for service After setting up the product, it does not printSolution 1 Press the On button to turn on the product Solution 2 Set your product as the default printerNetwork troubleshooting Solution 6 Load paper in the input trayWireless Network Test prints To run the Network Diagnostic toolTo check a wired Ethernet connection To check a wireless connectionTo print the Network Configuration Page a. Press Setup Make sure that the computer is connected to your networkMake sure the product is online and ready To access the HP Photosmart Premium Fax C309 series homeNetwork Status Fax troubleshooting Make sure the HP Network Devices Support service is runningProduct is having problems sending and receiving faxes To restart the HP Network Device Support serviceSolution 2 Turn on the product To test your fax setup from the control panelSolution Solution 5 Try removing the splitter Solution 7 Check the phone line for noise Solution 6 Make sure the telephone wall jack works properlyTo change the ECM setting from the control panel Troubleshooting and support Solution 13 Check for and resolve any error messages Product cannot send faxes, but can receive faxesTo set the fax speed from the control panel Fast Medium SlowSolution 2 Check the fax number Solution 3 Dial the fax number more slowlyProduct is having problems sending a manual fax Solution 4 Check the receiving fax machine for problemsSolution 2 Connect the telephone to the correct port Solution 4 Lower the fax speed Fax tones are recorded on my answering machine FastSolution 2 Set up the product to answer faxes automatically Product cannot receive faxes, but can send faxes Solution 2 Check the Auto Answer setting Solution 3 Set the product to answer faxes manuallySolution Solution 10 Clear the memory of the product Solution 11 Check for error messages on the display Fax test failed What to checkFax Hardware Test failed Fax Connected to Active Telephone Wall Jack test failedPhone Cord Connected to Correct Port on Fax test failed Using Correct Type of Phone Cord with Fax test failedTo plug the phone cord into the correct port Fax Line Condition test failed Dial Tone Detection test failed To clear a paper jam from the Two-sided printing accessory Clear paper jamsInformation on ink cartridges and the printhead To clear a paper jam in the automatic document feederIf you have a problem, follow these steps Support processSystem requirements Product specificationsRegulatory notices Warranty Chapter $UJHQWLQD
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C309a specifications

The HP C309a is a versatile all-in-one printer designed to cater to the needs of both home and small office environments. This multifunction printer not only prints but also scans, copies, and faxes, offering a range of features that enhance productivity and convenience.

One of the standout features of the HP C309a is its wireless connectivity, which allows users to print from anywhere in the home or office without the need for cumbersome cables. With support for Wi-Fi Direct, users can connect their mobile devices directly to the printer without needing a network, making printing from smartphones and tablets seamless. The printer also supports Apple AirPrint and HP ePrint, enabling users to print documents, emails, and photos with just a few taps.

In terms of printing capabilities, the HP C309a delivers impressive quality with resolutions up to 4800 x 1200 optimized dpi. This ensures that printed materials, whether they are text documents or vibrant photographs, have sharp detail and rich colors. The printer also offers automatic duplex printing, which helps save paper and reduces environmental impact.

The scanning and copying features of the HP C309a are noteworthy as well. With a flatbed scanner and a 50-sheet automatic document feeder, users can easily handle multiple pages at once, making it efficient for batching documents. The printer also supports various scan formats, including PDF and JPEG, allowing users to save and share their documents in the format that suits them best.

Another critical aspect of the HP C309a is its user-friendly design. The printer includes a 2.4-inch color touchscreen, making navigation through menus and settings intuitive. This display allows users to quickly access functions and check ink levels without having to navigate complex buttons or switches.

In terms of ink technology, the HP C309a utilizes HP's Vivera ink system, which offers a range of pigment and dye-based inks. This technology ensures that prints have long-lasting durability and resist fading over time, which is particularly important for photos and documents that need to stand the test of time.

Overall, the HP C309a stands out for its combination of features, technology, and ease of use. Its wireless capabilities, high-quality printing, efficient scanning and copying options, and intuitive interface make it an excellent choice for anyone looking for a reliable all-in-one printer. Whether for personal use or in a small work environment, the HP C309a has the attributes to meet a variety of printing needs.
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