HP C309a manual Solution 6 Make sure the telephone wall jack works properly

Page 61

Solution 6: Make sure the telephone wall jack works properly

Solution: Try connecting a working telephone and phone cord to the telephone wall jack you are using for the product and check for a dial tone. If you do not hear a dial tone, call your local telephone company for service.

Cause: The telephone wall jack was not working properly. If this did not solve the issue, try the next solution.

Solution 7: Check the phone line for noise

Solution: You can check the sound quality of the phone line by plugging a phone into the telephone wall jack and listening for static or other noise. If the failure was due to noise on the phone line, contact the sender to have them resend the fax. The quality might be better when you try again. If the problem persists, turn Error Correction Mode (ECM) off and contact your telephone company.

To change the ECM setting from the control panel

1.Press Setup.

2.Press the down arrow button to highlight Advanced Fax Setup, and then press OK. The Advanced Fax Setup menu appears.

3.Press the down arrow button to highlight Error Correction Mode, and then press OK. The Error Correction Mode menu appears.

4.Press the down arrow button to highlight Off or On.

5.Press OK.

Cause: The phone line connection was noisy. Phone lines with poor sound quality (noise) can cause faxing problems.

If this did not solve the issue, try the next solution.

Troubleshooting and support

Solution 8: Make sure extension phones or other equipment on the phone line are not in use

Solution: Make sure extension phones (phones on the same phone line, but not connected to the product) or other equipment are not in use or off the hook. For example, you cannot use the product for faxing if an extension phone is off the hook, or if you are using a computer dial- up modem to send e-mail or access the Internet.

Cause: Other equipment that uses the same phone line as the product might have been in use.

If this did not solve the issue, try the next solution.

Solution 9: Make sure the product is connected to an analog phone line

Solution: Make sure you connect the product to an analog phone line or you will not be able to send or receive faxes. To check if your phone line is digital, connect a regular analog phone to the line and listen for a dial tone. If you do not hear a normal sounding dial tone, it might be a phone line set up for digital phones. Connect the product to an analog phone line and try sending or receiving a fax.

NOTE: If you are unsure of the kind of phone line you have (analog or digital), check with your service provider.

Cause: The product might have been connected to a telephone wall jack that was set up for digital phones.

Fax troubleshooting

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Contents Basics Guide Hewlett-Packard Company notices Contents Add the HP Photosmart to a network Wired Ethernet networkTo connect the HP Photosmart to the network To connect the product with the Wireless Setup Wizard Wireless with a router infrastructure networkTo connect the product with Windows Connect Now If you do not see your network name in the listWireless without a router ad hoc connection Network setup To create a network profile for other operating sysytems To install the Windows HP Photosmart Software Install the software for a network connectionConnect to additional computers on a network To change a USB connection to a wired Ethernet connection Configure your firewall to work with HP productsThis runs the Wireless Setup Wizard Advanced firewall information Faxing Product installationIncoming UDP ports 137, 138, 161 Printing Photo card uploadPrint network settings Manage your network settingsRestore network defaults Turn the wireless radio on and offWireless Network Test prints Print the wireless network testCountries/regions with a parallel-type phone system Set up the HP Photosmart for faxingChoose the correct fax setup for your home or office Select your fax setup case Not applicable Back view of the HP Photosmart Case a Separate fax line no voice calls receivedTo set up the product with a separate fax line Case B Set up the HP Photosmart with DSLTo set up the product with DSL To set up the product with a distinctive ring service Case D Fax with a distinctive ring service on the same lineCase E Shared voice/fax line To set up the product with a shared voice/fax lineDo one of the following, depending on your phone system Case F Shared voice/fax line with voice mailTo set up the product with voice mail Case H Shared voice/fax line with computer dial-up modem To set up the product with a computer dial-up modemBack view of the HP Photosmart Fax setup Case I Shared voice/fax line with answering machine Fax setup Back view of the HP Photosmart Fax setup 10 Back view of the HP Photosmart Choose the recommended answer setting for your setup Change settings on the HP Photosmart to receive faxesTo set the answer mode Change the answer ring pattern for distinctive ringingTo set a default fax header from the control panel Test your fax setupTo test your fax setup from the control panel Set the fax headerTest your fax setup Front view of the printer HP Photosmart at a glanceTop and rear views of the printer Control panel featuresLabel Name and Description Start Here guide Find more informationElectronic Help Help from your deviceHP Web site Load paperTo load full-size paper Raise the photo tray lid Chapter Print a photo on photo paper Avoid paper jamsPress Print Photos To print photosMake a copy Scan an imageSend a basic fax To scan to a computerTo send a basic fax from the control panel Replace the cartridgesTo replace the ink cartridges Replace the cartridges HP Photosmart overview Troubleshooting common setup issues Uninstall and reinstall the softwareTo uninstall and reinstall the software Solution 2 Reset the product Setup troubleshootingSolution 3 Press the On button more slowly Solution 4 Contact HP to replace the power supplyAfter setting up the product, it does not print Solution 5 Contact HP support for serviceSolution 1 Press the On button to turn on the product Solution 2 Set your product as the default printerSolution 6 Load paper in the input tray Network troubleshootingWireless Network Test prints To run the Network Diagnostic toolTo check a wireless connection To check a wired Ethernet connectionTo print the Network Configuration Page a. Press Setup Make sure that the computer is connected to your networkMake sure the product is online and ready To access the HP Photosmart Premium Fax C309 series homeNetwork Status Make sure the HP Network Devices Support service is running Fax troubleshootingProduct is having problems sending and receiving faxes To restart the HP Network Device Support serviceTo test your fax setup from the control panel Solution 2 Turn on the productSolution Solution 5 Try removing the splitter Solution 7 Check the phone line for noise Solution 6 Make sure the telephone wall jack works properlyTo change the ECM setting from the control panel Troubleshooting and support Product cannot send faxes, but can receive faxes Solution 13 Check for and resolve any error messagesTo set the fax speed from the control panel Fast Medium SlowSolution 3 Dial the fax number more slowly Solution 2 Check the fax numberProduct is having problems sending a manual fax Solution 4 Check the receiving fax machine for problemsSolution 2 Connect the telephone to the correct port Solution 4 Lower the fax speed Fast Fax tones are recorded on my answering machineSolution 2 Set up the product to answer faxes automatically Product cannot receive faxes, but can send faxes Solution 3 Set the product to answer faxes manually Solution 2 Check the Auto Answer settingSolution Solution 10 Clear the memory of the product Solution 11 Check for error messages on the display What to check Fax test failedFax Connected to Active Telephone Wall Jack test failed Fax Hardware Test failedPhone Cord Connected to Correct Port on Fax test failed Using Correct Type of Phone Cord with Fax test failedTo plug the phone cord into the correct port Fax Line Condition test failed Dial Tone Detection test failed Clear paper jams To clear a paper jam from the Two-sided printing accessoryTo clear a paper jam in the automatic document feeder Information on ink cartridges and the printheadSupport process If you have a problem, follow these stepsSystem requirements Product specificationsRegulatory notices Warranty Chapter $UJHQWLQD
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C309a specifications

The HP C309a is a versatile all-in-one printer designed to cater to the needs of both home and small office environments. This multifunction printer not only prints but also scans, copies, and faxes, offering a range of features that enhance productivity and convenience.

One of the standout features of the HP C309a is its wireless connectivity, which allows users to print from anywhere in the home or office without the need for cumbersome cables. With support for Wi-Fi Direct, users can connect their mobile devices directly to the printer without needing a network, making printing from smartphones and tablets seamless. The printer also supports Apple AirPrint and HP ePrint, enabling users to print documents, emails, and photos with just a few taps.

In terms of printing capabilities, the HP C309a delivers impressive quality with resolutions up to 4800 x 1200 optimized dpi. This ensures that printed materials, whether they are text documents or vibrant photographs, have sharp detail and rich colors. The printer also offers automatic duplex printing, which helps save paper and reduces environmental impact.

The scanning and copying features of the HP C309a are noteworthy as well. With a flatbed scanner and a 50-sheet automatic document feeder, users can easily handle multiple pages at once, making it efficient for batching documents. The printer also supports various scan formats, including PDF and JPEG, allowing users to save and share their documents in the format that suits them best.

Another critical aspect of the HP C309a is its user-friendly design. The printer includes a 2.4-inch color touchscreen, making navigation through menus and settings intuitive. This display allows users to quickly access functions and check ink levels without having to navigate complex buttons or switches.

In terms of ink technology, the HP C309a utilizes HP's Vivera ink system, which offers a range of pigment and dye-based inks. This technology ensures that prints have long-lasting durability and resist fading over time, which is particularly important for photos and documents that need to stand the test of time.

Overall, the HP C309a stands out for its combination of features, technology, and ease of use. Its wireless capabilities, high-quality printing, efficient scanning and copying options, and intuitive interface make it an excellent choice for anyone looking for a reliable all-in-one printer. Whether for personal use or in a small work environment, the HP C309a has the attributes to meet a variety of printing needs.
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