HP 2710xi, 2610xi, 2613, 2610v manual Troubleshooting information, Before you call HP Support

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16 Troubleshooting information

This chapter contains troubleshooting information for the HP all-in-one. Specific information is provided for installation and configuration issues, and some operational topics. For more troubleshooting information, see the onscreen HP Image Zone Help file that came with your software.

Many issues are caused when the HP all-in-one is connected to the computer using a USB cable before the HP all-in-one software is installed on the computer. If you connected the HP all-in-one to your computer before the software installation screen prompts you to do so, you must follow these steps:

1Disconnect the USB cable from the computer.

2Uninstall the software (if you have already installed it).

3Restart your computer.

4Turn off the HP all-in-one, wait one minute, then restart it.

5Reinstall the HP all-in-one software. Do not connect the USB cable to the computer until prompted by the software installation screen.

For information about uninstalling and reinstalling the software, see Uninstall and reinstall the software.

This section contains the following topics:

●Setup troubleshooting: Contains information on hardware setup, software installation, fax setup, and HP Instant Share setup troubleshooting information.

●Operational troubleshooting: Contains information on issues that may occur during normal tasks when using the HP all-in-one features.

●Device update: Based on advice from HP customer support or a message on the color graphics display, you might access the HP support website to retrieve an upgrade for your device. This section contains information about updating your device.

Before you call HP Support

If you have a problem, follow these steps:

1Check the documentation that came with the HP all-in-one.

–Setup Guide: The Setup Guide explains how to set up the HP all-in-one.

–User Guide: The User Guide is the book you are reading. This book describes the basic features of the HP all-in-one, explains how to use the HP all-in-one without connecting it to a computer, and contains setup and operational troubleshooting information.

–HP Image Zone Help: The onscreen HP Image Zone Help describes how to use the HP all-in-one with a computer and contains additional troubleshooting information not covered in the User Guide.

Troubleshooting information

User Guide

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Contents HP Photosmart 2600/2700 series all-in-one User Guide Safety information Contents Print from your computer Contents Use HP Instant Share USB 125 Index HP all-in-one at a glance HP all-in-one overviewLabel Description Control panel overview Control panel features Label Name and DescriptionColor graphics display icons Color graphics display screen saver IconMenu Overview Copy MenuScan To menu Scan MenuSetup Menu Photo MenuFax Menu Proof Sheet MenuAccess the HP Image Zone software Windows Setup MenuUse the HP Image Zone to do more with your HP all-in- one To open the HP DirectorFeature Purpose Button Name and PurposeOpen the HP Image Zone window To open the HP Image Zone windowProducts Icon Feature and Purpose Services Icon Feature and PurposeDisplay the HP Image Zone Dock menu To display the HP Image Zone Dock menuDevice Tasks Icon Purpose Manage and Share Icon PurposeManage and Share Feature Purpose Setup Guide Find more informationOnscreen help from your device Connect using a USB cable Connect using EthernetConnection information Supported connection typesConnect using wireless To connect the HP bt300 to your HP all-in-oneUse a passkey to authenticate Bluetooth devices Set Bluetooth security for your HP all-in-oneTo set your HP all-in-one to require passkey authentication Set your HP all-in-one to be invisible to Bluetooth devices Reset Bluetooth settings on your HP all-in-oneUse Webscan To set your HP all-in-one to be Not visibleConnection information Connection information Work with photos Transfer photos using a Windows PCTransfer photos Edit photos using a Windows PC Transfer photos using a MacintoshEdit photos Edit photos using a Macintosh Share photos using a Macintosh Share photos using a Windows PCShare photos Print photos using a Windows PC Print photosPrint photos using a Macintosh Work with photos Work with photos Load an original Load originals and load paperTo load an original on the glass Choose papers for printing and copying Recommended papersPapers to avoid We do not recommend printing to the following papersLoad paper Load full-size paperWe do not recommend copying to the following papers To load full-size paper in the main input trayLoad originals and load paper Load 10by 15cm 4by 6inch photo paper To load full-size plain paper in the optional lower trayLoad postcards or Hagaki cards To load postcards or Hagaki cards in the main input trayTo load postcards or Hagaki cards in the optional rear tray Load envelopesTo load envelopes Load other types of paper Paper TipsPaper Avoid paper jamsTips Load originals and load paper Camera Use a memory card or PictBridgeMemory card slots and camera port Control memory card security on a network Transfer photos to your computerMemory Card and PictBridge Print photos from a proof sheet Print a proof sheetComplete the proof sheet Scan a proof sheetSet photo print options SettingDescriptionUse the print options menu to set photo print options Setting Description Image SizeUse the edit features Set new photo print options defaultsChange print options Edit images on the HP all-in-oneTo use the Zoom feature To use the Rotate featurePrint photos directly from a memory card Use the Zoom or Rotate functionsPrint individual photos Create borderless printsPrint photos from a PictBridge-compatible digital camera Use quick print to print the current photoPrint a Dpof file Deselect photosUse the slide show feature View or print photos in a slide showTo print camera-selected photos To view a slide showShare photos through HP Instant Share Use the HP Image Zone Paper type Suggested paper size settings Use the copy featuresSet the copy paper size Paper type Control panel setting Set the copy paper typeSelect an input tray Increase copy speed or qualityPress Start Copy Black or Start Copy Color Make multiple copies of the same original Change default copy settingsCopy a two-page black-and-white document Make a 10by 15cm 4by 6inch borderless copy of a photo Copy a 10by 15cm 4by 6inch photo onto a full-sizePress Start Copy Black Press Start Copy ColorCopy a photo several times on one Resize an original to fit onto letter or A4paper Copy a faded originalCopy a document that has been faxed several times Enhance light areas of your copyTo copy a blurred document from the control panel To copy an overexposed photo from the control panelMake a poster Prepare a color iron-on transfer Stop copyingUse the scan features Scan to an applicationScan an original USB-connected Scan an original network-connectedSend a scan to an HP Instant Share destination Send a scan to a memory card Stop scanning Scan Print from your computer Print from a software applicationChange the print settings To change the print settings for all future jobsTo change the print settings for the current job Windows usersTo change all other print settings Stop a print jobMacintosh users To stop a print job from the HP all-in-onePrint from your computer Fax setup USAChoose the right fax setup for your home or office Select your fax setup case Questions DSL service You answered No to allYou answered Yes to question OnlyTo set up your HP all-in-one with a separate fax line Case a Separate fax line no voice calls receivedCase B Set up your HP all-in-one with DSL To set up your HP all-in-one with DSLCase D Fax with a distinctive ring service on the same line To set up your HP all-in-one with a distinctive ring service To set up your HP all-in-one with a shared voice/fax line Case E Shared voice/fax lineTo set up your HP all-in-one with voice mail Case F Shared voice/fax line with voice mailTo set up your HP all-in-one with a PC modem Case G Fax line shared with PC modem no voice calls receivedCase H Shared voice/fax line with PC modem Set up your HP all-in-one to a computer with one phone port Set up your HP all-in-one to a computer with two phone ports Back view of the HP all-in-one Case I Shared voice/fax line with answering machine Fax setup Set up your HP all-in-one to a computer with one phone port Set up your HP all-in-one to a computer with two phone ports Back view of the HP all-in-one Case K Shared voice/fax line with PC modem and voice mail 100 User Guide 101 Test your fax setup To test your fax setup from the control panelUser Guide 103 104 Use the fax features Set up the HP all-in-one to receive faxesChoose the recommended answer mode for your setup Setting NoneOff Set the answer mode Send a faxSend a basic fax Press Start BlackEnable fax confirmation Send a fax manually from a phoneResend a fax to multiple recipients Send a fax using redialTo send a fax manually from a phone Send a fax using monitor dialing Send a fax using speed dialsTo send a fax using monitor dialing from the control panel Receive a fax Set the number of rings before answeringSet the date and time Receive a fax manuallyEnter text and symbols Set the fax headerEnter text using the visual keyboard Enter text using the keypad on the control panelGenerate reports automatically Print reportsGenerate reports manually Update speed-dial entries Set up speed dialingCreate speed-dial entries Change the fax resolution and lighter/darker settings Change the fax resolutionTo change the resolution from the control panel Delete speed-dial entriesSet new default settings Change the lighter/darker settingSet fax options Adjust the volume Set the paper size for received faxesSet tone or pulse dialing Change the answer ring pattern distinctive ringingSet automatic reduction for incoming faxes Redial a busy or unanswered number automaticallyTo change the answer ring pattern from the control panel Use error correction mode Set backup fax receptionTo set backup fax reception from the control panel To change the ECM setting from the control panel Fax speed settingSet the fax speed To set the fax speed from the control panelReprint or delete the faxes in memory Fax over the InternetTo reprint faxes in memory from the control panel To delete all the faxes in memory from the control panelStop faxing To cancel a number you are dialingTo stop faxing from the control panel Use HP Instant Share USB OverviewSend images using your HP all-in-one Get startedSend photos from a memory card To send photos immediately upon inserting your memory cardIf you are using a Windows-based computer To insert the memory card and send photos at a later timeSend a scanned image To send a scanned image from your HP all-in-oneSend images using the HP Image Zone software Windows Send images using your computerTo use the HP Image Zone software To use the HP Instant Share client application To use the e-mail option within the HP Director Open the HP Photo and Imaging Gallery132 Use HP Instant Share networked HP Instant Share SendHP Instant Share Receive Preview or automatically print received imagesHP remote printing Create destinationsUse the HP Instant Share access list To create destinationsTo use the access list Send images directly from your HP all-in-one138 Send photos from a destination file Cancel sending images To send images from the HP Image Zone Windows users Receive images Receive from any sender Open modeTo receive images from any sender Print received images Receive from a specified group of senders Private modeTo receive images from a specified group of allowed senders Automatically print received images Manually print received imagesTo automatically print received images To preview images before printingSet print options Press Start Color, Start Black, or PhotoTo print an image collection without previewing it Press Start Color or Start Black146 Cancel print jobs Remove received imagesRemote print documents To remove image collectionsTo use the HP remote printer driver Set HP Instant Share optionsTo set HP Instant Share options Press 3 to select HP Instant Share Options Instant Share OptionsNetwork-connected to USB-connected Order accessories Order suppliesOrder paper, transparency film, or other media Order print cartridgesOrder other supplies Accessory and HP model Description NumberCountry/region Number for ordering Australia 131047 Europe +49 154 Clean the HP all-in-one Clean the glassClean the lid backing Maintain your HP all-in-oneCheck the estimated ink levels Clean the exteriorTo check the ink levels from the control panel Print a self-test report Handle the print cartridges Work with print cartridgesReplace the print cartridges To replace the print cartridges 160 User Guide 161 Use a photo print cartridge Use a gray photo print cartridgeUse the print cartridge protector Align the print cartridges Clean the print cartridges Clean the print cartridge contactsTo clean the print cartridges from the control panel To clean the print cartridge contactsClean the area around the ink nozzles Set the power save time Change the device settingsTo clean the area around the ink nozzles Set the prompt delay time Self-maintenance soundsRestore the factory defaults Troubleshooting information Before you call HP SupportSetup troubleshooting Hardware setup troubleshootingMy HP all-in-one does not turn on Solution View the Readme fileUser Guide 171 Color graphics display shows the wrong language Solution Incorrect type of paper is loaded in the input tray Solution HP all-in-one does not print Software installation troubleshooting Minimum system checks screen appears Solution Red X appears on the USB connect prompt SolutionSome of the icons are missing in the HP Director Fax wizard does not startUninstall and reinstall the software Registration screen does not appear SolutionTo uninstall from a Windows computer, method On the Windows taskbar, click Start, Settings, Control Panel To uninstall from a Macintosh computer Fax setup troubleshootingTo test your fax setup Fax hardware test failed Solution Fax test failedFax line condition test failed Solution Dial tone detection test failed Solution 184 User Guide 185 HP all-in-one cannot receive faxes, but can send faxes User Guide 187 Fax tones are recorded on my answering machine Solution To extend your phone cord Am having problems faxing over the Internet Solution HP Instant Share setup issuesMinimum installation error You need to install device software Solution HP Instant Share Not Set Up SolutionOperational troubleshooting Press 3 to select Add New DestinationPaper troubleshooting Paper has jammed the HP all-in-one SolutionPrint cartridge troubleshooting HP Instant Share troubleshootingConnection errors No network connection. See documentation SolutionTo check the DNS IP address Failed to connect to HP Instant Share SolutionTo enter information in the EWS To check your proxy settings Under Applications, click Instant ShareConnection lost to HP Instant Share service Solution Send image collections errorsCorrupted Destination file found Solution Destination not authorized on this device SolutionTo remove files from the HP Instant Share service Send and Receive image collections errorsLogin failed. Refer to the manual for Help Solution HP Instant Share service dis SolutionPhoto memory card troubleshooting HP Instant Share Error Report messagesUnsupported file format Solution Corrupted file SolutionFax troubleshooting Device updateDevice update Windows Device update Macintosh To use device updateAccess your serial number and service ID Get HP supportGet support and other information from the Internet HP customer supportCall in North America during warranty Call elsewhere in the worldUser Guide 205 Call in Australia post-warranty Call HP Korea customer support Call HP Japan customer supportPrepare your HP all-in-one for shipment HP Quick Exchange Service JapanRemove print cartridges from a functional HP all-in-one Remove print cartridges from a nonfunctional HP all-in-one Remove the control panel overlay and pack your HP all-in-one User Guide 211 212 Warranty information Duration of limited warrantyWarranty service Warranty upgradesHewlett-Packard limited global warranty statement Extent of limited warrantyLimitations of warranty Limitations of liabilityLimited warranty information for EU countries/regions Local lawDeutschland Österreich Hewlett-Packard GmbH Paper specifications Technical informationSystem requirements Paper-tray capacitiesPrint margin specifications Paper sizesPrint specifications Top leading Bottom trailing Left Right Edge Edge1Copy specifications Fax specificationsMemory card specifications Scan specificationsPhysical specifications Power specificationsAdditional specifications Environmental product stewardship programRegulatory notices Recycling programHP inkjet supplies recycling program Regulatory model identification numberFCC statement Exposure to radio frequency radiationUser Guide 225 Regulatory notices for wireless products GeräuschemissionArib STD-T66 Japan Declaration of conformity European Economic Area HP Photosmart 2600series declaration of conformityHP Photosmart 2700series declaration of conformity March Date230 Symbols/Numerics IndexECM User Guide 233 234 User Guide 235 236 User Guide 237 Q3450-90195
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2610xi, 2610, 2610v, 2710, 2613 specifications

The HP 7310xi, 2613, 2610, and 2610xi are part of HP's versatile lineup of all-in-one printers designed to cater to diverse printing needs in both office and home environments. These models combine functionality with advanced technology to deliver high-quality outputs, making them ideal choices for users looking for reliability and innovation in printing solutions.

The HP 7310xi is an all-in-one printer that excels in versatility and functionality. It features print, scan, copy, and fax capabilities, addressing a wide range of document handling requirements. The printer supports a variety of media sizes, making it suitable for everything from standard letter-sized documents to larger presentations. One of its standout features is the support for wireless connectivity, allowing users to print from multiple devices without the hassle of cables. The HP 7310xi also benefits from HP's Smart Web Printing technology, which optimizes web pages for printing, reducing waste and ensuring that every relevant detail is captured.

The HP 2613 and 2610 models focus primarily on providing exceptional print quality with efficient performance. With a resolution of up to 4800 x 1200 optimized dpi, these printers deliver sharp text and vivid imagery, great for both business documents and colorful graphics. These devices support a range of paper types and sizes, ensuring flexibility for users. Moreover, its easy-to-use interface makes navigation seamless, making it an excellent choice for everyday printing tasks.

The HP 2610xi model is an enhancement over the standard 2610, offering additional features like a built-in card reader for direct photo printing and enhanced scanning capabilities. This model is known for its compact design, which saves space while still delivering powerful performance. Finally, all these models emphasize energy efficiency, with features that reduce power consumption, aligning with eco-friendly initiatives.

Overall, the HP 7310xi, 2613, 2610, and 2610xi showcase HP's commitment to delivering multifunctional printers that combine high-performance features, ease of use, and technology designed for today’s fast-paced environment. Whether it's for high-volume office printing or creative projects at home, these models provide reliability and stunning results, making them valuable assets for any user. With their combined capabilities, users can streamline their printing processes, ultimately enhancing productivity and satisfaction.
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