HP 2710xi, 2610xi, 2613, 2610v Connection errors, No network connection. See documentation Solution

To shut down your HP all-in-one

1Turn off the HP all-in-one by using the On button located on the control panel.

2Unplug the power cord from the back of the HP all-in-one.

Connection errors

Use this section to solve the following errors generated when your HP all-in-one fails to connect to the HP Instant Share service.

No network connection. See documentation.

Solution

Wired network

Network cables are loose or disconnected.

Incomplete or incorrect network connections prevent devices from communicating with each other and generate problems in your network.

●Check cable connections from the HP all-in-one to your gateway, router, or hub to ensure connections are secure. If these connections are secure, check your remaining cables to ensure connections are secure. Make sure none of the cables are crushed or damaged.

●Check all of the following connections: power cords; cables between the

HP all-in-one and the hub or router; cables between the hub or router and your computer; and (if applicable) cables to and from your modem or Internet connection.

●If the connections mentioned above are secure, connect the cable to the HP all-in-one to a working part of the network to verify the cable is bad, or swap out remaining cables (one at a time) until you replace the malfunctioning cable.

Note You can also launch the HP Director from the desktop on your computer, and click Status. A dialog box appears on the computer stating whether or not the HP all-in-one is connected.

Solution

Wireless Network

There is some sort of interference.

The HP all-in-one is out of range of the access point.

●Verify that physical barriers and other forms of interference are limited. Signals transmitted between your HP all-in-one and access point are affected by interference from other wireless devices - including cordless phones, microwave ovens, and neighboring wireless networks. Physical objects between the computer and the HP all-in-one also affect transmitted signals. If this is occurring, move your network components closer to the HP all-in-one. To minimize interference from another wireless network, try changing channels.

●Move the HP all-in-one and the access point closer together. If the distance between your access point and the HP all-in-one is significant, try reducing the distance. (The range for 802.11b is approximately 100 feet, and less if there is any interference.) If possible, provide a clear path between the access point and HP all-in-one, and minimize sources of radio interference.

Troubleshooting information

User Guide 195