HP 7310, 7410 HP Instant Share setup issues, Am having problems faxing over the Internet Solution

Page 191

Troubleshooting information

Chapter 16

1 Telephone wall jack

2 Coupler

3 Phone cord supplied in the box with the HP all-in-one

I am having problems faxing over the Internet

Solution

Check the following:

●Some Internet faxing services do not work properly when the HP all-in-one is sending and receiving faxes at high speed (33600bps). If you experience problems sending and receiving faxes while using an Internet fax service, use a slower fax speed. You can do this by changing the Fax Speed setting from High (the default) to Medium. For information on changing this setting, see Set the fax speed.

●You can only send and receive faxes by connecting a phone cord to the port labeled "1-LINE" on the HP all-in-one and not from the Ethernet port. This means that your connection to the Internet must be done either through a converter box (which supplies regular analog phone jacks for fax connections) or your telephone company.

●Contact your telephone company to make sure their Internet faxing service supports faxing.

HP Instant Share setup issues

HP Instant Share setup errors (such as might be involved in setting up your

HP Passport account or Address Book) are covered in the HP Instant Share service screen-specific help. Specific operational troubleshooting information is provided in the HP Instant Share troubleshooting.

Use this section to solve HP Instant Share errors generated as a result of the way the device was set up.

Minimum installation error

188

HP Officejet 7300/7400 series all-in-one

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Contents HP Officejet 7300/7400 series all-in-one User Guide Safety information Contents Label Description HP all-in-one overviewHP all-in-one at a glance Control panel overview Control panel featuresLabel Name and Decription Label Name and Description21a Icon Purpose Color graphics display iconsScan To menu Menu OverviewColor graphics display screen saver Copy MenuPhoto Menu Scan MenuHP Instant Share menu Setup MenuFax Menu Proof Sheet MenuButton Name and Purpose Access the HP Image Zone software WindowsUse the HP Image Zone to do more with your HP all-in- one To open the HP DirectorFeature Purpose To open the HP Image Zone window Products Icon Feature and PurposeOpen the HP Image Zone window Display the HP Image Zone Dock menu Services Icon Feature and PurposeTo display the HP Image Zone Dock menu Manage and Share Icon Purpose Manage and Share Feature PurposeDevice Tasks Icon Purpose Find more information Setup GuideOnscreen help from your device Supported connection types Connect using a USB cableConnect using Ethernet Connection informationTo connect the HP bt300 to your HP all-in-one Connect using wirelessTo set your HP all-in-one to require passkey authentication Set Bluetooth security for your HP all-in-oneUse a passkey to authenticate Bluetooth devices To set your HP all-in-one to be Not visible Set your HP all-in-one to be invisible to Bluetooth devicesReset Bluetooth settings on your HP all-in-one Use WebscanConnection information Transfer photos Transfer photos using a Windows PCWork with photos Edit photos Transfer photos using a MacintoshEdit photos using a Windows PC Edit photos using a Macintosh Share photos Share photos using a Windows PCShare photos using a Macintosh Print photos Print photos using a Windows PCPrint photos using a Macintosh Work with photos To load an original in the automatic document feeder Load originals and load paperLoad originals Load an original in the automatic document feederTo load an original on the glass Choose papers for printing and copyingLoad an original on the glass Recommended papersWe do not recommend printing to the following papers Load paperPapers to avoid Load full-size paperTo load full-size paper in the main input tray To load full-size plain paper in the optional lower tray Load 10by 15cm 4by 6inch photo paperTo load postcards or Hagaki cards in the main input tray Load postcards or Hagaki cardsTo load envelopes Load envelopesLoad other types of paper To load postcards or Hagaki cards in the optional rear trayTips PaperPaper Tips Avoid paper jamsMemory card slots and camera port Use a memory card or PictBridgeCamera Control memory card security on a network Transfer digital images to your computer Print a proof sheet Print photos from a proof sheetAll Last Custom Range Complete the proof sheetScan a proof sheet Set photo print optionsUse the print options menu to set photo print options SettingDescriptionChange print options Set new photo print options defaultsSetting Description Use the Zoom or Rotate functions Use the edit featuresTo use the Zoom feature Edit a photo from the control panelCreate borderless prints To use the Rotate featurePrint photos directly from a memory card Print individual photosDeselect photos Print photos from a PictBridge-compatible digital cameraTo print camera-selected photos Use the slide show featurePrint the current photo Print a Dpof fileTo print the currently displayed photo in a slide show Share photos through HP Instant ShareView or print photos in a slide show To view a slide showUse the HP Image Zone Set the copy paper size Use the copy featuresPaper type Suggested paper size settings To set the paper size from the control panel Paper type Control panel settingSet the copy paper type Press Start Copy Black or Start Copy Color Increase copy speed or qualityTo change the copy quality from the control panel To select an input tray from the control panel Change default copy settingsSelect an input tray for copying Make multiple copies of the same original Press Start Copy Black Copy a two-page black-and-white documentMake two-sided copies To copy a two-page document from the control panelTo collate copies from the control panel Collate copiesCopy two originals on one Make a 10by 15cm 4by 6inch borderless copy of a photoPress Start Copy Color Copy a 10by 15cm 4by 6inch photo onto a full-sizeCopy a photo several times on one To copy a photo several times on one Resize an original to fit onto letter or A4paperCopy a faded original Resize an original using custom settingsCopy a legal-size document onto letter paper To copy a blurred document Copy a document that has been faxed several timesTo copy an overexposed photo Enhance light areas of your copyShift a copy to increase the margin Make a posterPrepare a color iron-on transfer Stop copying Scan to an application Use the scan featuresScan an original network-connected Scan an original USB-connectedSend a scan to an HP Instant Share destination Send a scan to a memory card Stop scanning Print from a software application Print from your computerWindows users Change the print settingsTo change the print settings for all future jobs To change the print settings for the current jobTo stop a print job from the HP all-in-one To change all other print settingsStop a print job Macintosh usersUSA Fax setupChoose the right fax setup for your home or office Select your fax setup case Only Questions DSL serviceYou answered No to all You answered Yes to questionCase a Separate fax line no voice calls received To set up your HP all-in-one with a separate fax lineTo set up your HP all-in-one with DSL Case B Set up your HP all-in-one with DSLTo set up your HP all-in-one with a distinctive ring service Case D Fax with a distinctive ring service on the same lineCase E Shared voice/fax line To set up your HP all-in-one with a shared voice/fax line Case F Shared voice/fax line with voice mail To set up your HP all-in-one with voice mailCase G Fax line shared with PC modem no voice calls received To set up your HP all-in-one with a PC modemCase H Shared voice/fax line with PC modem Set up your HP all-in-one to a computer with one phone portBack view of the HP all-in-one Set up your HP all-in-one to a computer with two phone ports Case I Shared voice/fax line with answering machine Back view of the HP all-in-one Set up your HP all-in-one to a computer with one phone port Back view of the HP all-in-one Set up your HP all-in-one to a computer with two phone ports Back view of the HP all-in-one Case K Shared voice/fax line with PC modem and voice mail Set up your HP all-in-one to a computer with one phone port Set up your HP all-in-one to a computer with two phone ports To test your fax setup from the control panel Test your fax setup100 Choose the recommended answer mode for your setup Use the fax featuresSet up the HP all-in-one to receive faxes Auto Answer Phone line on which youReceive only fax calls Auto Answer light is offPress Start Fax Black Set the answer modeSend a fax Send a basic faxSend two-sided originals Enable fax confirmationPress Start Fax Black or Start Fax Color Send a fax using redialSend a fax manually from a phone Press Redial/PauseSchedule a fax Send a fax using speed dialsChange or cancel a scheduled fax Send a fax from memory Send a fax using monitor dialingSet the number of rings before answering Receive a faxReceive a fax manually Poll to receive a fax Set the date and timeSet the fax header Enter text and symbolsEnter text using the visual keyboard Print reports Enter text using the keypad on the control panelGenerate reports manually Set up speed dialingGenerate reports automatically Create group speed-dial entries Create speed-dial entriesDelete speed-dial entries Change the fax resolution and lighter/darker settingsUpdate speed-dial entries Change the fax resolutionTo change the resolution from the control panel Change the lighter/darker settingSelect an input tray for printing faxes Set new default settingsSet fax options Forward faxes to another number Adjust the volumeSet the paper size for received faxes Set tone or pulse dialingTo change the answer ring pattern from the control panel Edit or cancel fax forwardingChange the answer ring pattern distinctive ringing Set automatic reduction for incoming faxes Set backup fax receptionRedial a busy or unanswered number automatically Set the fax speed Use error correction modeTo set backup fax reception from the control panel To change the ECM setting from the control panelTo reprint faxes in memory from the control panel Fax speed settingReprint or delete the faxes in memory To set the fax speed from the control panelTo stop faxing from the control panel To cancel a number you are dialingFax over the Internet Stop faxingOverview Use HP Instant Share USBTo send photos immediately upon inserting your memory card Send images using your HP all-in-oneGet started Send photos from a memory cardTo insert the memory card and send photos at a later time If you are using a Windows-based computerTo send a scanned image from your HP all-in-one Send a scanned imageTo use the HP Image Zone software Send images using your computerSend images using the HP Image Zone software Windows To use the HP Instant Share client application Open the HP Photo and Imaging Gallery To use the e-mail option within the HP DirectorHP Instant Share Send Use HP Instant Share networkedPreview or automatically print received images HP Instant Share ReceiveCreate destinations HP remote printingTo create destinations Use the HP Instant Share access listSend images directly from your HP all-in-one To use the access list136 Send photos from a destination file 138 To send images from the HP Image Zone Windows users Cancel sending imagesReceive images To receive images from a specified group of allowed senders Receive from any sender Open modeReceive from a specified group of senders Private mode To receive images from any senderTo automatically print received images Print received imagesAutomatically print received images Press Start Copy Color or Start Copy Black or Print Photo Manually print received imagesTo preview images before printing To print an image collection without previewing itSet print options To remove image collections Cancel print jobsRemove received images To use the HP remote printer driver Remote print documentsInstant Share Options Set HP Instant Share optionsTo set HP Instant Share options Setup Wizard Order print cartridges Order accessoriesOrder supplies Order paper, transparency film, or other mediaCountry/region Number for ordering Accessory and HP model numberOrder other supplies Europe +49 Maintain your HP all-in-one Clean the HP all-in-oneClean the glass To check the ink levels from the control panel Clean the lid backingClean the exterior Check the estimated ink levelsPrint a self-test report Handle the print cartridges Work with print cartridgesTo replace the print cartridges Replace the print cartridgesUser Guide 157 158 Use a gray photo print cartridge Use a photo print cartridgeUse the print cartridge protector Align the print cartridges Clean the print cartridgesTo clean the print cartridges from the control panel To clean the print cartridge contacts Clean the print cartridge contactsTo clean the area around the ink nozzles Clean the area around the ink nozzlesSet the power save time Change the device settingsRestore the factory defaults Self-maintenance soundsSet the prompt delay time Before you call HP Support Troubleshooting informationMy HP all-in-one does not turn on Setup troubleshootingHardware setup troubleshooting View the Readme fileMy USB cable is not connected Solution SolutionColor graphics display shows the wrong language Solution Incorrect type of paper is loaded in the input tray Protective tape is covering the print cartridges Solution HP all-in-one does not print Software installation troubleshooting Red X appears on the USB connect prompt Solution Minimum system checks screen appears SolutionFax wizard does not start Some of the icons are missing in the HP DirectorTo uninstall from a Windows computer, method Registration screen does not appear SolutionUninstall and reinstall the software On the Windows taskbar, click Start, Settings, Control Panel To test your fax setup Fax setup troubleshootingTo uninstall from a Macintosh computer Fax test failed Fax hardware test failed SolutionFax line condition test failed Solution Dial tone detection test failed Solution 182 User Guide 183 184 User Guide 185 Fax tones are recorded on my answering machine Solution To extend your phone cord Minimum installation error HP Instant Share setup issuesAm having problems faxing over the Internet Solution HP Instant Share Not Set Up Solution You need to install device software Solution190 Paper has jammed the HP all-in-one Solution Operational troubleshootingPaper troubleshooting Paper has jammed the optional two-sided printing accessory Paper has jammed the automatic document feeder SolutionRemove all originals from the document feeder tray Notch Lid backing To clean the rollers or separator pad Handle Pick assembly User Guide 197 HP Instant Share error. Refer to manual for Help Solution Print cartridge troubleshootingHP Instant Share troubleshooting General errorsNo network connection. See documentation Solution HP Instant Share error. Try again later SolutionConnection errors To enter information in the EWS Failed to connect to HP Instant Share SolutionTo check the DNS IP address Under Applications, click Instant Share To check your proxy settingsDestination not authorized on this device Solution Connection lost to HP Instant Share service SolutionSend image collections errors Corrupted Destination file found SolutionHP Instant Share service dis Solution To remove files from the HP Instant Share serviceSend and Receive image collections errors Login failed. Refer to the manual for Help SolutionCorrupted file Solution Photo memory card troubleshootingHP Instant Share Error Report messages Unsupported file format SolutionTo use device update Device updateDevice update Windows Device update Macintosh Get support and other information from the Internet Get HP supportCall in North America during warranty User Guide 209 Call in Australia post-warranty Call HP Korea customer support Remove print cartridges from a functional HP all-in-one HP Quick Exchange Service JapanRemove print cartridges from a nonfunctional HP all-in-one Remove the control panel overlay and pack your HP all-in-one User Guide 215 Duration of limited warranty Warranty informationLimitations of liability Extent of limited warrantyLimitations of warranty Local law Limited warranty information for EU countries/regionsUser Guide 219 Paper sizes Technical informationPaper-tray capacities Top leading edge Print margin specificationsCopy specifications Memory card specifications Paper use Material safety data sheetsProtecting the environment Ozone production Energy consumptionRegulatory model identification number Recycling programHP inkjet supplies recycling program Exposure to radio frequency radiation FCC statementUser Guide 227 Geräuschemission Regulatory notices for wireless productsArib STD-T66 Japan Declaration of conformity European Economic Area HP Officejet 7400series declaration of conformity Index Symbols/NumericsUser Guide 233 USB Paper 236 User Guide 237 Two-sided faxes Q3461-90160
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7310, 7410, 7410xi, 7310xi specifications

The HP 7310xi, 2613, 2610, and 2610xi are part of HP's versatile lineup of all-in-one printers designed to cater to diverse printing needs in both office and home environments. These models combine functionality with advanced technology to deliver high-quality outputs, making them ideal choices for users looking for reliability and innovation in printing solutions.

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The HP 2610xi model is an enhancement over the standard 2610, offering additional features like a built-in card reader for direct photo printing and enhanced scanning capabilities. This model is known for its compact design, which saves space while still delivering powerful performance. Finally, all these models emphasize energy efficiency, with features that reduce power consumption, aligning with eco-friendly initiatives.

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