HP 6500A Plus - E710n, 6500A - E710a manual Solution 2 Check the paper loaded in the input tray

Page 100

Chapter 8

NOTE: HP cannot guarantee the quality or reliability of non-HP supplies. Printer service or repairs required as a result of using a non-HP supply are not covered under warranty.

If you believe you purchased genuine HP ink cartridges, go to:

www.hp.com/go/anticounterfeit

Cause: Non-HP ink cartridges were being used.

If this did not solve the issue, try the next solution.

Solution 2: Check the paper loaded in the input tray

Solution: Make sure the paper is loaded correctly and that it is not wrinkled or too thick.

•Load paper with the side you want to print on facing down. For example, if you are loading glossy photo paper, load the paper with the glossy side down.

•Make sure the paper lays flat in the input tray and is not wrinkled. If the paper is too close to the printhead during printing, the ink might be smeared. This can happen if the paper is raised, wrinkled, or very thick, such as a mailing envelope.

For more information, see:

Load media

Cause: The paper was loaded incorrectly, or it was wrinkled or too thick. If this did not solve the issue, try the next solution.

Solution 3: Check the paper type

Solution: HP recommends that you use HP papers or any other paper type that is appropriate for the printer.

Always make sure the paper you are printing on is flat. For best results when printing images, use HP Advanced Photo Paper.

Store specialty media in its original packaging inside a resealable plastic bag on a flat surface in a cool, dry place. When you are ready to print, remove only the paper you plan to use immediately. When you have finished printing, return any unused photo paper to the plastic bag. This prevents the photo paper from curling.

NOTE: For this issue, there is not a problem with your ink supplies. Therefore, replacing the ink cartridges or printhead is not necessary.

For more information, see:

Select print media

Cause: The wrong kind of paper was loaded in the input tray.

If this did not solve the issue, try the next solution.

96 Solve a problem

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Contents Officejet 6500A Page HP Officejet 6500A E710 e-All-in-One series Safety information Copyright informationHewlett-Packard Company notices AcknowledgementsContents Copy ScanFax Web Work with ink cartridgesSolve a problem Solve copy problems Technical information Additional fax setup HP supplies and accessoriesNetwork setup Printer management tools Accessibility Get startedVisual MobilityUnderstand the printer parts Eco-TipsFront view Printing supplies area Back viewUse the printer control panel Overview of buttons and lightsControl-panel display icons Icon PurposeChange printer settings Select the modeTo select a different mode To change settings for a modeFinding the printer model number HP Digital SolutionsSelect print media Recommended papers for printing and copying Recommended papers for photo printing HP Advanced Photo PaperHP Everyday Photo Paper HP Photo Value PacksLoad an original on the scanner glass Tips for selecting and using mediaTo load an original on the scanner glass Load an original in the automatic document feeder ADF To load an original in the document feeder trayLoad standard-size media Load mediaTo load media Load media Load envelopes Load cards and photo paperTo load envelopes To load cards and photo paperLoad transparencies To load transparenciesLoad custom-size media Insert a memory cardTo insert a memory card Install the accessories some models only Install the duplexerTurn on accessories in the printer driver To install the duplexerClean the scanner glass Clean the exteriorTo clean the scanner glass Maintain the printerClean the automatic document feeder ADF To clean the rollers or separator padChapter Turn off the printer Print Print documentsPrint brochures Print documents WindowsPrint documents Mac OS Print brochures WindowsPrint on envelopes Print brochures Mac OSPrint on envelopes Windows Quality Normal or BestPrint photos Print on envelopes Mac OSPrint photos on photo paper Windows Print photos on photo paper Mac OSQuality Best or Maximum dpi Print photos from a memory deviceTo print selected photos Print on special and custom-size paper To print camera-selected photos using the Dpof standardPrint Dpof photos Set up custom sizes Mac OS Print borderless documentsPrint on special or custom-size paper Mac OS Select Manage Custom Sizes in the Paper Size pop-up menuHP ePrint Print borderless documents WindowsPrint borderless documents Mac OS Click Print Borderless from the Borderless Printing optionPrint on both sides duplexing Guidelines for printing on both sides of aPerform duplexing To print automatically on both sides of a page WindowsPrint on both sides duplexing Scan an original ScanScan to a computer Scan using Webscan To scan using WebscanScan to a memory card Touch Start ScanMake sure the scanner glass or ADF window is clean Scanning documents as editable textMake sure the document is loaded correctly Make sure the text on the document is clearChange copy settings CopyCopy documents To copy documentsTo change copy settings for a single job Send a fax FaxSend a standard fax To send a standard fax from the printer control panel Send a standard fax from the computerWindows Mac OS Send a fax manually from a phoneTo send a fax manually from an extension phone Send a fax using monitor dialing Send a fax from memorySchedule a fax to send later Send a fax in Error Correction Mode Send a fax to multiple recipientsReceive a fax manually Receive a faxTo receive a fax manually Set up backup fax To set backup fax from the printer control panelOn Error Only Reprint received faxes from memoryPoll to receive a fax Forward faxes to another numberSet automatic reduction for incoming faxes Set the paper size for received faxesTo set automatic reduction from the printer control panel Block unwanted fax numbers Receive faxes to your computer Fax to PC and Fax to Mac To set up Fax to PC Windows To set up Fax to Mac Mac OSModify Fax to PC or Fax to Mac settings To modify settings from the printer’s control panelSet up speed-dial entries Set up and change speed-dial entriesTo set up speed-dial entries Turn off Fax to PC or Fax to MacSet up and change group speed-dial entries To set up group speed-dial entriesDelete speed-dial entries To change group speed-dial entriesChange fax settings Configure the fax headerSet the answer mode Auto answer Print a list of speed-dial entriesTo set the answer mode Set the number of rings before answeringChange the answer ring pattern for distinctive ring To set the number of rings before answeringSet the dial type Set the redial optionsTo change the answer ring pattern for distinctive ring To set the dial typeSet the fax sound volume Set the fax speedFax and digital phone services Fax over Internet ProtocolUse reports To enable fax confirmationPrint fax confirmation reports Print and view the fax log Print fax error reportsClear the fax log Print a Caller ID Report Print the details of the last fax transactionView the Call History Web HP AppsMarketsplash by HP Work with ink cartridges Information on ink cartridges and the printheadReplace the ink cartridges Check the estimated ink levelsRelated topics To replace the ink cartridges Replace the ink cartridges Store printing supplies Usage information collectionTo turn off usage information collection If you have a problem, follow these steps Solve a problemHP support HP support by phone Obtain electronic supportBefore you call Phone support period Telephone support numbers $OJ«ULH Troubleshooting topics General troubleshooting tips and resourcesAfter the phone support period Solve printing problems Printer shuts down unexpectedlyAlignment fails Printer takes a long time to printSomething on the page is missing or incorrect Print troubleshootingEnvelopes print incorrectly Solution 1 Load the stack of envelopes correctly Solution 2 Check the envelope typeSolution 3 Tuck the flaps to avoid paper jams Borderless printingSolution 2 Load paper in the input tray Solution 1 Turn on the printerSolution 3 Select the correct printer Solution 4 Check the printer driver status Solution 6 Remove all cancelled print jobs from the queueSolution 7 Clear the paper jam To check the printer driver statusSolution 8 Make sure the print carriage can move freely Printer prints meaningless characters OrderSolution 1 Check the printer margins To check your margin settingsSolution 2 Verify the paper size setting Solution 3 Load the stack of paper correctlySolution 1 Check the margin settings Solution 2 Check the layout of the documentText or graphics are cut off at the edge To preview the print layoutSolution 4 Try printing with borders Solution 3 Load the stack of papers correctlyBlank page came out while printing Solution 3 Check the ink levels Solution 4 Clean the printheadSolution 5 Load paper in the input tray Paper is not picked up from the input traySolution 2 Make sure the paper is loaded correctly Solution 3 Check the print settingsSolution 5 Check for a paper jam Solution 4 Clean the rollersSolution 6 Service the printer Print quality troubleshooting Wrong, inaccurate, or bleeding colorsSolution 2 Check the paper loaded in the input tray Solution 3 Check the paper typeSolution 5 Check the print settings Solution 4 Check the ink levelsSolution 6 Align the printhead Solution 8 Contact HP support Solution 7 Clean the printheadInk is not filling the text or graphics completely Solution 2 Check the ink levels Solution 4 Check the paper typeSolution 6 Contact HP support Solution 5 Clean the printheadSolution 1 Check the paper type Solution 3 Rotate the image Solution 2 Use a higher print quality settingPrintouts have horizontal streaks or lines Solution 2 Check your print settings Solution 1 Make sure the paper is loaded correctlySolution 4 Align the printhead Solution 2 Check the paper type Solution 1 Check the print settingsPrintouts are faded or have dull colors Solution 5 Contact HP support Solution 3 Print the image in a smaller size Solution 2 Use a higher quality imagePrintouts seem blurry or fuzzy Printouts are slanted or skewed Vertical streaksPrintouts have vertical streaks Solution 2 Make sure only one type of paper is loaded Solution 1 Print on a page of plain paperTo remove excess ink using plain paper Ink streaks on the back of the paperSolution 2 Wait while the ink dries Solution 1 Wait before you attempt to reprintSolution 2 Use TrueType or OpenType fonts Solution 3 Align the printheadSolution 1 Use a lower print quality setting Printer prints slowlySolution 3 Contact HP support Printhead maintenanceClean the printhead To clean the printhead from the control panel Align the printheadTo align the printhead from the control panel Print and evaluate a print quality reportTo evaluate the Print Quality Diagnostic Ink LevelsRagged, irregularly streaked, or faded bars Good color barsCartridge color Solve a problem Regular white streaks in the bars Bar colors are not uniformLarge Black Font Text Alignment PatternsAdvanced printhead maintenance To reinstall the printhead If you see no defectsChapter To clean the printhead Chapter Clean the sensor windows on the ink cartridges Advanced ink cartridge maintenanceTo clean the sensor window on the ink cartridges To remove the ink cartridges Media is not supported for the printer or tray Solve paper-feed problemsMedia is not picked up from a tray Solve copy problems Media is not coming out correctlyPages are skewing Multiple pages are being picked upCopies are blank No copy came outDocuments are missing or faded Copy quality is poor Size is reducedCopy defects are apparent Solve scan problems Printer prints half a page, then ejects the paperPaper mismatch Incompletely filled text or graphicsScan takes too long Scanner did nothingCheck the HP software Text cannot be edited Part of the document did not scan or text is missingCheck the originals Error messages appear Image quality is better when printedScanned image quality is poor Original is a second-generation photo or pictureSolve fax problems Scan defects are apparentFax Hardware Test failed Solution Fax test failedSolve fax problems 133 Phone Cord Connected to Correct Port on Fax test failed Back view of the printerDial Tone Detection test failed Solution Fax Line Condition test failed Solution Printer is having problems sending and receiving faxes Display always shows Phone Off HookSolution Printer is having problems sending a manual fax Solution Printer cannot receive faxes, but can send faxes Solution Solve fax problems 141 Fax tones are recorded on my answering machine Solution Printer cannot send faxes, but can receive faxes SolutionPhone cord that came with my printer is not long enough Solve problems using HP Web sites and services To extend your phone cordColor faxes do not print Computer cannot receive faxes Fax to PC and Fax to MacSolve photo memory card problems Solve problems using HP Web servicesSolve problems using HP Web sites Printer cannot read the memory cardSolve wired Ethernet network problems General network troubleshootingPrinter cannot read photos on the memory card Check the memory card slotSolve wireless problems some models only Basic wireless troubleshooting some models onlyMake sure the wireless 802.11 light is turned on Restart components of the wireless networkAdvanced wireless troubleshooting Run the Wireless Network TestTo check a wireless connection Make sure that the printer is connected to your networkCheck to see if you can access the EWS To access the EWSMake sure the printer is on the network Network StatusMake sure the printer is online and ready Add hardware addresses to a wireless access point WAP Configure your firewall to work with printers Solve printer management problems Advanced firewall informationIncoming UDP ports 137, 138, 161 Ports are used for the following functions PrintingCheck your network setup EWS cannot be openedCheck the computer Check your Web browserTroubleshoot installation issues Hardware installation suggestionsVerify installation preliminaries HP software installation suggestionsCheck the computer system Solve network problems General network troubleshootingProblems connecting to a wired network To reset the printers network settingsUnderstand the Printer Status Report Printer Status ReportUnderstand the network configuration Chapter Clear paper jams Clear jamsTo clear a jam To clear a paper jam in the automatic document feeder ADF Avoid paper jams Warranty information Technical informationHewlett-Packard limited warranty statement HP product Duration of limited warrantyInk cartridge warranty information Physical specifications Printer specificationsPrinter features and capacities Network protocol specifications Processor and memory specificationsSystem requirements Media specifications Embedded Web server specificationsUnderstand specifications for supported media Media size Input tray Duplexer some ModelsEnvelopes CardsPhoto media Other media Set minimum margins Tray Type Weight CapacityMedia Left Right Top Bottom Margin Copy specifications Print resolutionGuidelines for two-sided duplex printing Fax specifications Scan specifications HP Web site specificationsOperating environment Electrical requirementsAcoustic emission specification Memory card specificationsSound power Sound pressure bystander positionRegulatory information FCC statement Vcci Class B compliance statement for users in JapanNoise emission statement for Germany GeräuschemissionRegulatory information 181 Appendix a Australia wired fax statement Regulatory information for wireless productsExposure to radio frequency radiation European Union regulatory notice Regulatory model numberDeclaration of conformity EMCRegulatory information 187 Environmental product stewardship program Environmental product stewardship program 189 Power consumption Third-party licenses HP Officejet 6500A E710 e-All-in-One seriesLICENSE.aes-pubdom--crypto LICENSE.expat-mit--expatLICENSE.openssl--openssl Third-party licenses 193 Possibility of Such Damage LICENSE.sha2-bsd--noscrypto LICENSE.zlib--zlibAppendix a Freely, subject to the following restrictions HP supplies and accessories Order printing supplies onlineSupplies Ink cartridgesHP media Additional fax setup Set up faxing parallel phone systemsChoose the correct fax setup for your home or office USADSL PBX To set up the printer with a separate fax line Case a Separate fax line no voice calls receivedCase B Set up the printer with DSL To set up the printer with DSLCase D Fax with a distinctive ring service on the same line To set up the printer with a distinctive ring service Case E Shared voice/fax lineTo set up the printer with a shared voice/fax line Case F Shared voice/fax line with voice mailTo set up the printer with voice mail Set up the printer with a computer dial-up modem To set up the printer with a computer dial-up modemSet up the printer with a computer DSL/ADSL modem Example of a parallel splitterCase H Shared voice/fax line with computer modem To set up the printer with a computer DSL/ADSL modemShared voice/fax with computer dial-up modem Back view of the printer Shared voice/fax with computer DSL/ADSL modem Case I Shared voice/fax line with answering machine Page Phone port on your computer Page Set up faxing parallel phone systems 217 Obtain a DSL/ADSL filter from your DSL/ADSL provider Back view of the printer Serial-type fax setup Test fax setup To test fax setup via the printer control panelNetwork setup Change basic network settingsChange advanced network settings View and print network settingsSet up the printer for wireless communication View IP settingsChange IP settings Reset network settingsCommunication mode Understand 802.11 wireless network settingsNetwork name Ssid Test the wireless connection Security settingsChange the connection method Data encryptionGuidelines for ensuring wireless network security To add hardware addresses to a WAPOther guidelines To change the connection method Mac OSGuidelines for reducing interference on a wireless network Uninstall and reinstall the HP softwareTo uninstall from a Windows computer, method To uninstall from a Macintosh computer, method Printer management tools HP printer software WindowsHP Utility Mac OS Embedded Web serverAbout cookies To open the embedded Web serverHow do I? Fax Memory Full Errors WindowsPrinter Disconnected Cartridge Problem Printhead ProblemInk Alert Solution 3 Clean the electrical contacts Solution 2 Install the ink cartridges correctlySolution 4 Replace the ink cartridge Paper Mismatch Cartridge cradle cannot movePaper Jam Printer is out of paperGeneral printer error Previously used ink cartridge installedDocument failed to print Door or cover openSymbols/Numerics IndexPage Page OCR Page Page Twain 244 Page Hewlett-Packard Development Company, L.P

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