HP 6500A Plus - E710n Solve printing problems, Printer shuts down unexpectedly, Alignment fails

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Chapter 8

Solve printing problems

This section contains the following topics:

•The printer shuts down unexpectedly

•Alignment fails

•Printer takes a long time to print

•Something on the page is missing or incorrect

The printer shuts down unexpectedly

Check the power and power connections

Make sure the printer is connected firmly to a functioning alternating current (AC) power outlet. For voltage requirements, see Electrical requirements.

Alignment fails

If the alignment page appears to be only partially printed, or if it has light or white streaks, try cleaning the printhead.

If the alignment process fails, make sure you have loaded unused, plain white paper into the input tray. If you have colored paper loaded in the input tray when you align the ink cartridges, the alignment fails.

If the alignment process fails repeatedly, you might have a defective sensor or ink cartridge. Contact HP support. Go to www.hp.com/support. If prompted, select your country/region, and then click Contact HP for information on calling for technical support.

Printer takes a long time to print

Check the system configuration and resources

Make sure the computer meets the minimum system requirements for the printer. For more information, see System requirements.

Check the HP software settings

Print speed is slower when you select high print-quality settings. To increase the print speed, select different print settings in the printer driver. For more information, see Print.

Check the ink cartridge levels

If a cartridge is completely out of ink, the printer may slow down to keep the printhead from overheating.

82 Solve a problem

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Contents Officejet 6500A Page HP Officejet 6500A E710 e-All-in-One series Hewlett-Packard Company notices Safety informationCopyright information AcknowledgementsContents Fax ScanCopy Web Work with ink cartridgesSolve a problem Solve copy problems Technical information Network setup HP supplies and accessoriesAdditional fax setup Printer management tools Visual AccessibilityGet started MobilityFront view Eco-TipsUnderstand the printer parts Printing supplies area Back viewUse the printer control panel Overview of buttons and lightsControl-panel display icons Icon PurposeTo select a different mode Change printer settingsSelect the mode To change settings for a modeSelect print media HP Digital SolutionsFinding the printer model number Recommended papers for printing and copying HP Everyday Photo Paper Recommended papers for photo printingHP Advanced Photo Paper HP Photo Value PacksTo load an original on the scanner glass Tips for selecting and using mediaLoad an original on the scanner glass Load an original in the automatic document feeder ADF To load an original in the document feeder trayTo load media Load mediaLoad standard-size media Load media To load envelopes Load envelopesLoad cards and photo paper To load cards and photo paperLoad transparencies To load transparenciesTo insert a memory card Insert a memory cardLoad custom-size media Turn on accessories in the printer driver Install the accessories some models onlyInstall the duplexer To install the duplexerTo clean the scanner glass Clean the scanner glassClean the exterior Maintain the printerClean the automatic document feeder ADF To clean the rollers or separator padChapter Turn off the printer Print Print documentsPrint documents Mac OS Print brochuresPrint documents Windows Print brochures WindowsPrint on envelopes Windows Print on envelopesPrint brochures Mac OS Quality Normal or BestPrint photos on photo paper Windows Print photosPrint on envelopes Mac OS Print photos on photo paper Mac OSTo print selected photos Print photos from a memory deviceQuality Best or Maximum dpi Print Dpof photos To print camera-selected photos using the Dpof standardPrint on special and custom-size paper Print on special or custom-size paper Mac OS Set up custom sizes Mac OSPrint borderless documents Select Manage Custom Sizes in the Paper Size pop-up menuPrint borderless documents Mac OS HP ePrintPrint borderless documents Windows Click Print Borderless from the Borderless Printing optionPerform duplexing Print on both sides duplexingGuidelines for printing on both sides of a To print automatically on both sides of a page WindowsPrint on both sides duplexing Scan to a computer ScanScan an original Scan to a memory card Scan using WebscanTo scan using Webscan Touch Start ScanMake sure the document is loaded correctly Make sure the scanner glass or ADF window is cleanScanning documents as editable text Make sure the text on the document is clearCopy documents Change copy settingsCopy To copy documentsTo change copy settings for a single job Send a standard fax FaxSend a fax Windows Send a standard fax from the computerTo send a standard fax from the printer control panel To send a fax manually from an extension phone Send a fax manually from a phoneMac OS Send a fax using monitor dialing Send a fax from memorySchedule a fax to send later Send a fax in Error Correction Mode Send a fax to multiple recipientsTo receive a fax manually Receive a faxReceive a fax manually On Error Only Set up backup faxTo set backup fax from the printer control panel Reprint received faxes from memoryPoll to receive a fax Forward faxes to another numberTo set automatic reduction from the printer control panel Set the paper size for received faxesSet automatic reduction for incoming faxes Block unwanted fax numbers Receive faxes to your computer Fax to PC and Fax to Mac Modify Fax to PC or Fax to Mac settings To set up Fax to PC WindowsTo set up Fax to Mac Mac OS To modify settings from the printer’s control panelTo set up speed-dial entries Set up speed-dial entriesSet up and change speed-dial entries Turn off Fax to PC or Fax to MacDelete speed-dial entries Set up and change group speed-dial entriesTo set up group speed-dial entries To change group speed-dial entriesSet the answer mode Auto answer Change fax settingsConfigure the fax header Print a list of speed-dial entriesChange the answer ring pattern for distinctive ring To set the answer modeSet the number of rings before answering To set the number of rings before answeringTo change the answer ring pattern for distinctive ring Set the dial typeSet the redial options To set the dial typeSet the fax sound volume Set the fax speedFax and digital phone services Fax over Internet ProtocolPrint fax confirmation reports To enable fax confirmationUse reports Clear the fax log Print fax error reportsPrint and view the fax log View the Call History Print the details of the last fax transactionPrint a Caller ID Report Web HP AppsMarketsplash by HP Work with ink cartridges Information on ink cartridges and the printheadRelated topics Check the estimated ink levelsReplace the ink cartridges To replace the ink cartridges Replace the ink cartridges Store printing supplies Usage information collectionTo turn off usage information collection HP support Solve a problemIf you have a problem, follow these steps Before you call Obtain electronic supportHP support by phone Phone support period Telephone support numbers $OJ«ULH After the phone support period General troubleshooting tips and resourcesTroubleshooting topics Alignment fails Solve printing problemsPrinter shuts down unexpectedly Printer takes a long time to printEnvelopes print incorrectly Print troubleshootingSomething on the page is missing or incorrect Solution 3 Tuck the flaps to avoid paper jams Solution 1 Load the stack of envelopes correctlySolution 2 Check the envelope type Borderless printingSolution 3 Select the correct printer Solution 1 Turn on the printerSolution 2 Load paper in the input tray Solution 7 Clear the paper jam Solution 4 Check the printer driver statusSolution 6 Remove all cancelled print jobs from the queue To check the printer driver statusSolution 8 Make sure the print carriage can move freely Printer prints meaningless characters OrderSolution 2 Verify the paper size setting Solution 1 Check the printer marginsTo check your margin settings Solution 3 Load the stack of paper correctlyText or graphics are cut off at the edge Solution 1 Check the margin settingsSolution 2 Check the layout of the document To preview the print layoutBlank page came out while printing Solution 3 Load the stack of papers correctlySolution 4 Try printing with borders Solution 5 Load paper in the input tray Solution 3 Check the ink levelsSolution 4 Clean the printhead Paper is not picked up from the input traySolution 2 Make sure the paper is loaded correctly Solution 3 Check the print settingsSolution 6 Service the printer Solution 4 Clean the rollersSolution 5 Check for a paper jam Print quality troubleshooting Wrong, inaccurate, or bleeding colorsSolution 2 Check the paper loaded in the input tray Solution 3 Check the paper typeSolution 6 Align the printhead Solution 4 Check the ink levelsSolution 5 Check the print settings Ink is not filling the text or graphics completely Solution 7 Clean the printheadSolution 8 Contact HP support Solution 2 Check the ink levels Solution 4 Check the paper typeSolution 1 Check the paper type Solution 5 Clean the printheadSolution 6 Contact HP support Printouts have horizontal streaks or lines Solution 2 Use a higher print quality settingSolution 3 Rotate the image Solution 4 Align the printhead Solution 1 Make sure the paper is loaded correctlySolution 2 Check your print settings Printouts are faded or have dull colors Solution 1 Check the print settingsSolution 2 Check the paper type Solution 5 Contact HP support Printouts seem blurry or fuzzy Solution 2 Use a higher quality imageSolution 3 Print the image in a smaller size Printouts have vertical streaks Vertical streaksPrintouts are slanted or skewed To remove excess ink using plain paper Solution 2 Make sure only one type of paper is loadedSolution 1 Print on a page of plain paper Ink streaks on the back of the paperSolution 2 Use TrueType or OpenType fonts Solution 2 Wait while the ink driesSolution 1 Wait before you attempt to reprint Solution 3 Align the printheadSolution 1 Use a lower print quality setting Printer prints slowlyClean the printhead Printhead maintenanceSolution 3 Contact HP support To align the printhead from the control panel To clean the printhead from the control panelAlign the printhead Print and evaluate a print quality reportTo evaluate the Print Quality Diagnostic Ink LevelsCartridge color Good color barsRagged, irregularly streaked, or faded bars Solve a problem Regular white streaks in the bars Bar colors are not uniformLarge Black Font Text Alignment PatternsAdvanced printhead maintenance To reinstall the printhead If you see no defectsChapter To clean the printhead Chapter To clean the sensor window on the ink cartridges Advanced ink cartridge maintenanceClean the sensor windows on the ink cartridges To remove the ink cartridges Media is not picked up from a tray Solve paper-feed problemsMedia is not supported for the printer or tray Pages are skewing Solve copy problemsMedia is not coming out correctly Multiple pages are being picked upDocuments are missing or faded No copy came outCopies are blank Copy defects are apparent Size is reducedCopy quality is poor Paper mismatch Solve scan problemsPrinter prints half a page, then ejects the paper Incompletely filled text or graphicsCheck the HP software Scanner did nothingScan takes too long Check the originals Part of the document did not scan or text is missingText cannot be edited Scanned image quality is poor Error messages appearImage quality is better when printed Original is a second-generation photo or pictureSolve fax problems Scan defects are apparentFax Hardware Test failed Solution Fax test failedSolve fax problems 133 Phone Cord Connected to Correct Port on Fax test failed Back view of the printerDial Tone Detection test failed Solution Fax Line Condition test failed Solution Printer is having problems sending and receiving faxes Display always shows Phone Off HookSolution Printer is having problems sending a manual fax Solution Printer cannot receive faxes, but can send faxes Solution Solve fax problems 141 Phone cord that came with my printer is not long enough Printer cannot send faxes, but can receive faxes SolutionFax tones are recorded on my answering machine Solution Color faxes do not print Solve problems using HP Web sites and servicesTo extend your phone cord Computer cannot receive faxes Fax to PC and Fax to MacSolve problems using HP Web sites Solve photo memory card problemsSolve problems using HP Web services Printer cannot read the memory cardPrinter cannot read photos on the memory card Solve wired Ethernet network problemsGeneral network troubleshooting Check the memory card slotMake sure the wireless 802.11 light is turned on Solve wireless problems some models onlyBasic wireless troubleshooting some models only Restart components of the wireless networkAdvanced wireless troubleshooting Run the Wireless Network TestTo check a wireless connection Make sure that the printer is connected to your networkMake sure the printer is on the network Check to see if you can access the EWSTo access the EWS Network StatusMake sure the printer is online and ready Add hardware addresses to a wireless access point WAP Configure your firewall to work with printers Incoming UDP ports 137, 138, 161 Solve printer management problemsAdvanced firewall information Ports are used for the following functions PrintingCheck the computer Check your network setupEWS cannot be opened Check your Web browserTroubleshoot installation issues Hardware installation suggestionsCheck the computer system HP software installation suggestionsVerify installation preliminaries Problems connecting to a wired network Solve network problemsGeneral network troubleshooting To reset the printers network settingsUnderstand the Printer Status Report Printer Status ReportUnderstand the network configuration Chapter To clear a jam Clear jamsClear paper jams To clear a paper jam in the automatic document feeder ADF Avoid paper jams Warranty information Technical informationHewlett-Packard limited warranty statement HP product Duration of limited warrantyInk cartridge warranty information Printer features and capacities Printer specificationsPhysical specifications System requirements Processor and memory specificationsNetwork protocol specifications Understand specifications for supported media Embedded Web server specificationsMedia specifications Envelopes Media size Input tray Duplexer someModels CardsPhoto media Other media Media Left Right Top Bottom Margin Tray Type Weight CapacitySet minimum margins Guidelines for two-sided duplex printing Print resolutionCopy specifications Fax specifications Operating environment Scan specificationsHP Web site specifications Electrical requirementsSound power Acoustic emission specificationMemory card specifications Sound pressure bystander positionRegulatory information FCC statement Vcci Class B compliance statement for users in JapanNoise emission statement for Germany GeräuschemissionRegulatory information 181 Appendix a Australia wired fax statement Regulatory information for wireless productsExposure to radio frequency radiation European Union regulatory notice Regulatory model numberDeclaration of conformity EMCRegulatory information 187 Environmental product stewardship program Environmental product stewardship program 189 Power consumption LICENSE.aes-pubdom--crypto Third-party licensesHP Officejet 6500A E710 e-All-in-One series LICENSE.expat-mit--expatLICENSE.openssl--openssl Third-party licenses 193 Possibility of Such Damage LICENSE.sha2-bsd--noscrypto LICENSE.zlib--zlibAppendix a Freely, subject to the following restrictions Supplies HP supplies and accessoriesOrder printing supplies online Ink cartridgesHP media Additional fax setup Set up faxing parallel phone systemsChoose the correct fax setup for your home or office USADSL PBX To set up the printer with a separate fax line Case a Separate fax line no voice calls receivedCase B Set up the printer with DSL To set up the printer with DSLCase D Fax with a distinctive ring service on the same line To set up the printer with a distinctive ring service Case E Shared voice/fax lineTo set up the printer with a shared voice/fax line Case F Shared voice/fax line with voice mailTo set up the printer with voice mail Set up the printer with a computer dial-up modem To set up the printer with a computer dial-up modemSet up the printer with a computer DSL/ADSL modem Example of a parallel splitterShared voice/fax with computer dial-up modem To set up the printer with a computer DSL/ADSL modemCase H Shared voice/fax line with computer modem Back view of the printer Shared voice/fax with computer DSL/ADSL modem Case I Shared voice/fax line with answering machine Page Phone port on your computer Page Set up faxing parallel phone systems 217 Obtain a DSL/ADSL filter from your DSL/ADSL provider Back view of the printer Serial-type fax setup Test fax setup To test fax setup via the printer control panelChange advanced network settings Network setupChange basic network settings View and print network settingsChange IP settings Set up the printer for wireless communicationView IP settings Reset network settingsNetwork name Ssid Understand 802.11 wireless network settingsCommunication mode Change the connection method Test the wireless connectionSecurity settings Data encryptionOther guidelines Guidelines for ensuring wireless network securityTo add hardware addresses to a WAP To change the connection method Mac OSTo uninstall from a Windows computer, method Uninstall and reinstall the HP softwareGuidelines for reducing interference on a wireless network To uninstall from a Macintosh computer, method HP Utility Mac OS Printer management toolsHP printer software Windows Embedded Web serverAbout cookies To open the embedded Web serverHow do I? Printer Disconnected Errors WindowsFax Memory Full Ink Alert Printhead ProblemCartridge Problem Solution 4 Replace the ink cartridge Solution 2 Install the ink cartridges correctlySolution 3 Clean the electrical contacts Paper Jam Paper MismatchCartridge cradle cannot move Printer is out of paperDocument failed to print General printer errorPreviously used ink cartridge installed Door or cover openSymbols/Numerics IndexPage Page OCR Page Page Twain 244 Page Hewlett-Packard Development Company, L.P

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