HP 6500A Plus - E710n, 6500A - E710a manual Chapter

Page 32

Chapter 1

To clean the plastic strip inside the automatic document feeder

Use these instructions to clean the plastic strip inside the ADF.

1.Turn off the printer and unplug the power cord. For more information, see Turn off the printer.

NOTE: Depending how long the printer is unplugged, the date and time might be erased. You might need to reset the date and time when you plug the power cord back in.

2.Lift the cover of the automatic document feeder until it stops, and then gently pry the cover to release the catch.

3.Continue lifting the automatic document feeder cover to the vertical position.

4.Lift the automatic document feeder mechanism.

28 Get started

Image 32

Contents Officejet 6500A Page HP Officejet 6500A E710 e-All-in-One series Safety information Copyright informationHewlett-Packard Company notices AcknowledgementsContents Fax ScanCopy Web Work with ink cartridgesSolve a problem Solve copy problems Technical information Network setup HP supplies and accessoriesAdditional fax setup Printer management tools Accessibility Get startedVisual MobilityFront view Eco-TipsUnderstand the printer parts Printing supplies area Back viewUse the printer control panel Overview of buttons and lightsControl-panel display icons Icon PurposeChange printer settings Select the modeTo select a different mode To change settings for a modeSelect print media HP Digital SolutionsFinding the printer model number Recommended papers for printing and copying Recommended papers for photo printing HP Advanced Photo PaperHP Everyday Photo Paper HP Photo Value PacksTo load an original on the scanner glass Tips for selecting and using mediaLoad an original on the scanner glass Load an original in the automatic document feeder ADF To load an original in the document feeder trayTo load media Load mediaLoad standard-size media Load media Load envelopes Load cards and photo paperTo load envelopes To load cards and photo paperLoad transparencies To load transparenciesTo insert a memory card Insert a memory cardLoad custom-size media Install the accessories some models only Install the duplexerTurn on accessories in the printer driver To install the duplexerClean the scanner glass Clean the exteriorTo clean the scanner glass Maintain the printerClean the automatic document feeder ADF To clean the rollers or separator padChapter Turn off the printer Print Print documentsPrint brochures Print documents WindowsPrint documents Mac OS Print brochures WindowsPrint on envelopes Print brochures Mac OSPrint on envelopes Windows Quality Normal or BestPrint photos Print on envelopes Mac OSPrint photos on photo paper Windows Print photos on photo paper Mac OSTo print selected photos Print photos from a memory deviceQuality Best or Maximum dpi Print Dpof photos To print camera-selected photos using the Dpof standardPrint on special and custom-size paper Set up custom sizes Mac OS Print borderless documentsPrint on special or custom-size paper Mac OS Select Manage Custom Sizes in the Paper Size pop-up menuHP ePrint Print borderless documents WindowsPrint borderless documents Mac OS Click Print Borderless from the Borderless Printing optionPrint on both sides duplexing Guidelines for printing on both sides of aPerform duplexing To print automatically on both sides of a page WindowsPrint on both sides duplexing Scan to a computer ScanScan an original Scan using Webscan To scan using WebscanScan to a memory card Touch Start ScanMake sure the scanner glass or ADF window is clean Scanning documents as editable textMake sure the document is loaded correctly Make sure the text on the document is clearChange copy settings CopyCopy documents To copy documentsTo change copy settings for a single job Send a standard fax FaxSend a fax Windows Send a standard fax from the computerTo send a standard fax from the printer control panel To send a fax manually from an extension phone Send a fax manually from a phoneMac OS Send a fax using monitor dialing Send a fax from memorySchedule a fax to send later Send a fax in Error Correction Mode Send a fax to multiple recipientsTo receive a fax manually Receive a faxReceive a fax manually Set up backup fax To set backup fax from the printer control panelOn Error Only Reprint received faxes from memoryPoll to receive a fax Forward faxes to another numberTo set automatic reduction from the printer control panel Set the paper size for received faxesSet automatic reduction for incoming faxes Block unwanted fax numbers Receive faxes to your computer Fax to PC and Fax to Mac To set up Fax to PC Windows To set up Fax to Mac Mac OSModify Fax to PC or Fax to Mac settings To modify settings from the printer’s control panelSet up speed-dial entries Set up and change speed-dial entriesTo set up speed-dial entries Turn off Fax to PC or Fax to MacSet up and change group speed-dial entries To set up group speed-dial entriesDelete speed-dial entries To change group speed-dial entriesChange fax settings Configure the fax headerSet the answer mode Auto answer Print a list of speed-dial entriesTo set the answer mode Set the number of rings before answeringChange the answer ring pattern for distinctive ring To set the number of rings before answeringSet the dial type Set the redial optionsTo change the answer ring pattern for distinctive ring To set the dial typeSet the fax sound volume Set the fax speedFax and digital phone services Fax over Internet ProtocolPrint fax confirmation reports To enable fax confirmationUse reports Clear the fax log Print fax error reportsPrint and view the fax log View the Call History Print the details of the last fax transactionPrint a Caller ID Report Web HP AppsMarketsplash by HP Work with ink cartridges Information on ink cartridges and the printheadRelated topics Check the estimated ink levelsReplace the ink cartridges To replace the ink cartridges Replace the ink cartridges Store printing supplies Usage information collectionTo turn off usage information collection HP support Solve a problemIf you have a problem, follow these steps Before you call Obtain electronic supportHP support by phone Phone support period Telephone support numbers $OJ«ULH After the phone support period General troubleshooting tips and resourcesTroubleshooting topics Solve printing problems Printer shuts down unexpectedlyAlignment fails Printer takes a long time to printEnvelopes print incorrectly Print troubleshootingSomething on the page is missing or incorrect Solution 1 Load the stack of envelopes correctly Solution 2 Check the envelope typeSolution 3 Tuck the flaps to avoid paper jams Borderless printingSolution 3 Select the correct printer Solution 1 Turn on the printerSolution 2 Load paper in the input tray Solution 4 Check the printer driver status Solution 6 Remove all cancelled print jobs from the queueSolution 7 Clear the paper jam To check the printer driver statusSolution 8 Make sure the print carriage can move freely Printer prints meaningless characters OrderSolution 1 Check the printer margins To check your margin settingsSolution 2 Verify the paper size setting Solution 3 Load the stack of paper correctlySolution 1 Check the margin settings Solution 2 Check the layout of the documentText or graphics are cut off at the edge To preview the print layoutBlank page came out while printing Solution 3 Load the stack of papers correctlySolution 4 Try printing with borders Solution 3 Check the ink levels Solution 4 Clean the printheadSolution 5 Load paper in the input tray Paper is not picked up from the input traySolution 2 Make sure the paper is loaded correctly Solution 3 Check the print settingsSolution 6 Service the printer Solution 4 Clean the rollersSolution 5 Check for a paper jam Print quality troubleshooting Wrong, inaccurate, or bleeding colorsSolution 2 Check the paper loaded in the input tray Solution 3 Check the paper typeSolution 6 Align the printhead Solution 4 Check the ink levelsSolution 5 Check the print settings Ink is not filling the text or graphics completely Solution 7 Clean the printheadSolution 8 Contact HP support Solution 2 Check the ink levels Solution 4 Check the paper typeSolution 1 Check the paper type Solution 5 Clean the printheadSolution 6 Contact HP support Printouts have horizontal streaks or lines Solution 2 Use a higher print quality settingSolution 3 Rotate the image Solution 4 Align the printhead Solution 1 Make sure the paper is loaded correctlySolution 2 Check your print settings Printouts are faded or have dull colors Solution 1 Check the print settingsSolution 2 Check the paper type Solution 5 Contact HP support Printouts seem blurry or fuzzy Solution 2 Use a higher quality imageSolution 3 Print the image in a smaller size Printouts have vertical streaks Vertical streaksPrintouts are slanted or skewed Solution 2 Make sure only one type of paper is loaded Solution 1 Print on a page of plain paperTo remove excess ink using plain paper Ink streaks on the back of the paperSolution 2 Wait while the ink dries Solution 1 Wait before you attempt to reprintSolution 2 Use TrueType or OpenType fonts Solution 3 Align the printheadSolution 1 Use a lower print quality setting Printer prints slowlyClean the printhead Printhead maintenanceSolution 3 Contact HP support To clean the printhead from the control panel Align the printheadTo align the printhead from the control panel Print and evaluate a print quality reportTo evaluate the Print Quality Diagnostic Ink LevelsCartridge color Good color barsRagged, irregularly streaked, or faded bars Solve a problem Regular white streaks in the bars Bar colors are not uniformLarge Black Font Text Alignment PatternsAdvanced printhead maintenance To reinstall the printhead If you see no defectsChapter To clean the printhead Chapter To clean the sensor window on the ink cartridges Advanced ink cartridge maintenanceClean the sensor windows on the ink cartridges To remove the ink cartridges Media is not picked up from a tray Solve paper-feed problemsMedia is not supported for the printer or tray Solve copy problems Media is not coming out correctlyPages are skewing Multiple pages are being picked upDocuments are missing or faded No copy came outCopies are blank Copy defects are apparent Size is reducedCopy quality is poor Solve scan problems Printer prints half a page, then ejects the paperPaper mismatch Incompletely filled text or graphicsCheck the HP software Scanner did nothingScan takes too long Check the originals Part of the document did not scan or text is missingText cannot be edited Error messages appear Image quality is better when printedScanned image quality is poor Original is a second-generation photo or pictureSolve fax problems Scan defects are apparentFax Hardware Test failed Solution Fax test failedSolve fax problems 133 Phone Cord Connected to Correct Port on Fax test failed Back view of the printerDial Tone Detection test failed Solution Fax Line Condition test failed Solution Printer is having problems sending and receiving faxes Display always shows Phone Off HookSolution Printer is having problems sending a manual fax Solution Printer cannot receive faxes, but can send faxes Solution Solve fax problems 141 Phone cord that came with my printer is not long enough Printer cannot send faxes, but can receive faxes SolutionFax tones are recorded on my answering machine Solution Solve problems using HP Web sites and services To extend your phone cordColor faxes do not print Computer cannot receive faxes Fax to PC and Fax to MacSolve photo memory card problems Solve problems using HP Web servicesSolve problems using HP Web sites Printer cannot read the memory cardSolve wired Ethernet network problems General network troubleshootingPrinter cannot read photos on the memory card Check the memory card slotSolve wireless problems some models only Basic wireless troubleshooting some models onlyMake sure the wireless 802.11 light is turned on Restart components of the wireless networkAdvanced wireless troubleshooting Run the Wireless Network TestTo check a wireless connection Make sure that the printer is connected to your networkCheck to see if you can access the EWS To access the EWSMake sure the printer is on the network Network StatusMake sure the printer is online and ready Add hardware addresses to a wireless access point WAP Configure your firewall to work with printers Solve printer management problems Advanced firewall informationIncoming UDP ports 137, 138, 161 Ports are used for the following functions PrintingCheck your network setup EWS cannot be openedCheck the computer Check your Web browserTroubleshoot installation issues Hardware installation suggestionsCheck the computer system HP software installation suggestionsVerify installation preliminaries Solve network problems General network troubleshootingProblems connecting to a wired network To reset the printers network settingsUnderstand the Printer Status Report Printer Status ReportUnderstand the network configuration Chapter To clear a jam Clear jamsClear paper jams To clear a paper jam in the automatic document feeder ADF Avoid paper jams Warranty information Technical informationHewlett-Packard limited warranty statement HP product Duration of limited warrantyInk cartridge warranty information Printer features and capacities Printer specificationsPhysical specifications System requirements Processor and memory specificationsNetwork protocol specifications Understand specifications for supported media Embedded Web server specificationsMedia specifications Media size Input tray Duplexer some ModelsEnvelopes CardsPhoto media Other media Media Left Right Top Bottom Margin Tray Type Weight CapacitySet minimum margins Guidelines for two-sided duplex printing Print resolutionCopy specifications Fax specifications Scan specifications HP Web site specificationsOperating environment Electrical requirementsAcoustic emission specification Memory card specificationsSound power Sound pressure bystander positionRegulatory information FCC statement Vcci Class B compliance statement for users in JapanNoise emission statement for Germany GeräuschemissionRegulatory information 181 Appendix a Australia wired fax statement Regulatory information for wireless productsExposure to radio frequency radiation European Union regulatory notice Regulatory model numberDeclaration of conformity EMCRegulatory information 187 Environmental product stewardship program Environmental product stewardship program 189 Power consumption Third-party licenses HP Officejet 6500A E710 e-All-in-One seriesLICENSE.aes-pubdom--crypto LICENSE.expat-mit--expatLICENSE.openssl--openssl Third-party licenses 193 Possibility of Such Damage LICENSE.sha2-bsd--noscrypto LICENSE.zlib--zlibAppendix a Freely, subject to the following restrictions HP supplies and accessories Order printing supplies onlineSupplies Ink cartridgesHP media Additional fax setup Set up faxing parallel phone systemsChoose the correct fax setup for your home or office USADSL PBX To set up the printer with a separate fax line Case a Separate fax line no voice calls receivedCase B Set up the printer with DSL To set up the printer with DSLCase D Fax with a distinctive ring service on the same line To set up the printer with a distinctive ring service Case E Shared voice/fax lineTo set up the printer with a shared voice/fax line Case F Shared voice/fax line with voice mailTo set up the printer with voice mail Set up the printer with a computer dial-up modem To set up the printer with a computer dial-up modemSet up the printer with a computer DSL/ADSL modem Example of a parallel splitterShared voice/fax with computer dial-up modem To set up the printer with a computer DSL/ADSL modemCase H Shared voice/fax line with computer modem Back view of the printer Shared voice/fax with computer DSL/ADSL modem Case I Shared voice/fax line with answering machine Page Phone port on your computer Page Set up faxing parallel phone systems 217 Obtain a DSL/ADSL filter from your DSL/ADSL provider Back view of the printer Serial-type fax setup Test fax setup To test fax setup via the printer control panelNetwork setup Change basic network settingsChange advanced network settings View and print network settingsSet up the printer for wireless communication View IP settingsChange IP settings Reset network settingsNetwork name Ssid Understand 802.11 wireless network settingsCommunication mode Test the wireless connection Security settingsChange the connection method Data encryptionGuidelines for ensuring wireless network security To add hardware addresses to a WAPOther guidelines To change the connection method Mac OSTo uninstall from a Windows computer, method Uninstall and reinstall the HP softwareGuidelines for reducing interference on a wireless network To uninstall from a Macintosh computer, method Printer management tools HP printer software WindowsHP Utility Mac OS Embedded Web serverAbout cookies To open the embedded Web serverHow do I? Printer Disconnected Errors WindowsFax Memory Full Ink Alert Printhead ProblemCartridge Problem Solution 4 Replace the ink cartridge Solution 2 Install the ink cartridges correctlySolution 3 Clean the electrical contacts Paper Mismatch Cartridge cradle cannot movePaper Jam Printer is out of paperGeneral printer error Previously used ink cartridge installedDocument failed to print Door or cover openSymbols/Numerics IndexPage Page OCR Page Page Twain 244 Page Hewlett-Packard Development Company, L.P

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