HP 6500A - E710a manual Troubleshoot installation issues, Hardware installation suggestions

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Troubleshoot installation issues

If the following topics do not help, see HP support for information about HP support.

•Hardware installation suggestions

•HP software installation suggestions

•Solve network problems

Hardware installation suggestions

This section contains the following topics:

•Hardware tips

•Make sure the ink cartridges are correctly installed

Hardware tips

Check the printer

•Make sure that all packing tape and material have been removed from outside and inside the printer.

•Make sure that the printer is loaded with paper.

•Make sure that no lights are on or blinking except the Ready light, which should be on. If the Attention light is blinking, check for messages on the printer control panel.

Check the hardware connections

•Make sure that any cords and cables that you are using are in good working order.

•Make sure that the power cord is connected securely to both the printer and to a working power outlet.

Check the printhead and ink cartridges

•Make sure that the printhead and all ink cartridges are firmly installed in their correct, color-coded slot. Press down firmly on each one to ensure proper contact. The printer cannot work if they are not all installed.

•Make sure that all latches and covers are closed correctly.

Make sure the ink cartridges are correctly installed

1.Make sure the printer is turned on.

2.Open the ink cartridge access door by lifting from the front right of the printer, until the door locks into place.

NOTE: Wait until the print carriage stops moving before proceeding.

3.Make sure the ink cartridges are installed in the correct slots.

Match the shape of the icon and color of the ink cartridge with the slot that has the same shaped icon and color.

4.Run your finger along the top of the ink cartridges to locate any cartridges that are not snapped completely down.

Troubleshoot installation issues

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Contents Officejet 6500A Page HP Officejet 6500A E710 e-All-in-One series Acknowledgements Safety informationCopyright information Hewlett-Packard Company noticesContents Scan CopyFax Work with ink cartridges WebSolve a problem Solve copy problems Technical information HP supplies and accessories Additional fax setupNetwork setup Printer management tools Mobility AccessibilityGet started VisualEco-Tips Understand the printer partsFront view Back view Printing supplies areaOverview of buttons and lights Use the printer control panelIcon Purpose Control-panel display iconsTo change settings for a mode Change printer settingsSelect the mode To select a different modeHP Digital Solutions Finding the printer model numberSelect print media Recommended papers for printing and copying HP Photo Value Packs Recommended papers for photo printingHP Advanced Photo Paper HP Everyday Photo PaperTips for selecting and using media Load an original on the scanner glassTo load an original on the scanner glass To load an original in the document feeder tray Load an original in the automatic document feeder ADFLoad media Load standard-size mediaTo load media Load media To load cards and photo paper Load envelopesLoad cards and photo paper To load envelopesTo load transparencies Load transparenciesInsert a memory card Load custom-size mediaTo insert a memory card To install the duplexer Install the accessories some models onlyInstall the duplexer Turn on accessories in the printer driverMaintain the printer Clean the scanner glassClean the exterior To clean the scanner glassTo clean the rollers or separator pad Clean the automatic document feeder ADFChapter Turn off the printer Print documents PrintPrint brochures Windows Print brochuresPrint documents Windows Print documents Mac OSQuality Normal or Best Print on envelopesPrint brochures Mac OS Print on envelopes WindowsPrint photos on photo paper Mac OS Print photosPrint on envelopes Mac OS Print photos on photo paper WindowsPrint photos from a memory device Quality Best or Maximum dpiTo print selected photos To print camera-selected photos using the Dpof standard Print on special and custom-size paperPrint Dpof photos Select Manage Custom Sizes in the Paper Size pop-up menu Set up custom sizes Mac OSPrint borderless documents Print on special or custom-size paper Mac OSClick Print Borderless from the Borderless Printing option HP ePrintPrint borderless documents Windows Print borderless documents Mac OSTo print automatically on both sides of a page Windows Print on both sides duplexingGuidelines for printing on both sides of a Perform duplexingPrint on both sides duplexing Scan Scan an originalScan to a computer Touch Start Scan Scan using WebscanTo scan using Webscan Scan to a memory cardMake sure the text on the document is clear Make sure the scanner glass or ADF window is cleanScanning documents as editable text Make sure the document is loaded correctlyTo copy documents Change copy settingsCopy Copy documentsTo change copy settings for a single job Fax Send a faxSend a standard fax Send a standard fax from the computer To send a standard fax from the printer control panelWindows Send a fax manually from a phone Mac OSTo send a fax manually from an extension phone Send a fax from memory Send a fax using monitor dialingSchedule a fax to send later Send a fax to multiple recipients Send a fax in Error Correction ModeReceive a fax Receive a fax manuallyTo receive a fax manually Reprint received faxes from memory Set up backup faxTo set backup fax from the printer control panel On Error OnlyForward faxes to another number Poll to receive a faxSet the paper size for received faxes Set automatic reduction for incoming faxesTo set automatic reduction from the printer control panel Block unwanted fax numbers Receive faxes to your computer Fax to PC and Fax to Mac To modify settings from the printer’s control panel To set up Fax to PC WindowsTo set up Fax to Mac Mac OS Modify Fax to PC or Fax to Mac settingsTurn off Fax to PC or Fax to Mac Set up speed-dial entriesSet up and change speed-dial entries To set up speed-dial entriesTo change group speed-dial entries Set up and change group speed-dial entriesTo set up group speed-dial entries Delete speed-dial entriesPrint a list of speed-dial entries Change fax settingsConfigure the fax header Set the answer mode Auto answerTo set the number of rings before answering To set the answer modeSet the number of rings before answering Change the answer ring pattern for distinctive ringTo set the dial type Set the dial typeSet the redial options To change the answer ring pattern for distinctive ringSet the fax speed Set the fax sound volumeFax over Internet Protocol Fax and digital phone servicesTo enable fax confirmation Use reportsPrint fax confirmation reports Print fax error reports Print and view the fax logClear the fax log Print the details of the last fax transaction Print a Caller ID ReportView the Call History HP Apps WebMarketsplash by HP Information on ink cartridges and the printhead Work with ink cartridgesCheck the estimated ink levels Replace the ink cartridgesRelated topics To replace the ink cartridges Replace the ink cartridges Usage information collection Store printing suppliesTo turn off usage information collection Solve a problem If you have a problem, follow these stepsHP support Obtain electronic support HP support by phoneBefore you call Phone support period Telephone support numbers $OJ«ULH General troubleshooting tips and resources Troubleshooting topicsAfter the phone support period Printer takes a long time to print Solve printing problemsPrinter shuts down unexpectedly Alignment failsPrint troubleshooting Something on the page is missing or incorrectEnvelopes print incorrectly Borderless printing Solution 1 Load the stack of envelopes correctlySolution 2 Check the envelope type Solution 3 Tuck the flaps to avoid paper jamsSolution 1 Turn on the printer Solution 2 Load paper in the input traySolution 3 Select the correct printer To check the printer driver status Solution 4 Check the printer driver statusSolution 6 Remove all cancelled print jobs from the queue Solution 7 Clear the paper jamSolution 8 Make sure the print carriage can move freely Order Printer prints meaningless charactersSolution 3 Load the stack of paper correctly Solution 1 Check the printer marginsTo check your margin settings Solution 2 Verify the paper size settingTo preview the print layout Solution 1 Check the margin settingsSolution 2 Check the layout of the document Text or graphics are cut off at the edgeSolution 3 Load the stack of papers correctly Solution 4 Try printing with bordersBlank page came out while printing Paper is not picked up from the input tray Solution 3 Check the ink levelsSolution 4 Clean the printhead Solution 5 Load paper in the input traySolution 3 Check the print settings Solution 2 Make sure the paper is loaded correctlySolution 4 Clean the rollers Solution 5 Check for a paper jamSolution 6 Service the printer Wrong, inaccurate, or bleeding colors Print quality troubleshootingSolution 3 Check the paper type Solution 2 Check the paper loaded in the input traySolution 4 Check the ink levels Solution 5 Check the print settingsSolution 6 Align the printhead Solution 7 Clean the printhead Solution 8 Contact HP supportInk is not filling the text or graphics completely Solution 4 Check the paper type Solution 2 Check the ink levelsSolution 5 Clean the printhead Solution 6 Contact HP supportSolution 1 Check the paper type Solution 2 Use a higher print quality setting Solution 3 Rotate the imagePrintouts have horizontal streaks or lines Solution 1 Make sure the paper is loaded correctly Solution 2 Check your print settingsSolution 4 Align the printhead Solution 1 Check the print settings Solution 2 Check the paper typePrintouts are faded or have dull colors Solution 5 Contact HP support Solution 2 Use a higher quality image Solution 3 Print the image in a smaller sizePrintouts seem blurry or fuzzy Vertical streaks Printouts are slanted or skewedPrintouts have vertical streaks Ink streaks on the back of the paper Solution 2 Make sure only one type of paper is loadedSolution 1 Print on a page of plain paper To remove excess ink using plain paperSolution 3 Align the printhead Solution 2 Wait while the ink driesSolution 1 Wait before you attempt to reprint Solution 2 Use TrueType or OpenType fontsPrinter prints slowly Solution 1 Use a lower print quality settingPrinthead maintenance Solution 3 Contact HP supportClean the printhead Print and evaluate a print quality report To clean the printhead from the control panelAlign the printhead To align the printhead from the control panelInk Levels To evaluate the Print Quality DiagnosticGood color bars Ragged, irregularly streaked, or faded barsCartridge color Solve a problem Bar colors are not uniform Regular white streaks in the barsAlignment Patterns Large Black Font TextIf you see no defects Advanced printhead maintenance To reinstall the printheadChapter To clean the printhead Chapter Advanced ink cartridge maintenance Clean the sensor windows on the ink cartridgesTo clean the sensor window on the ink cartridges To remove the ink cartridges Solve paper-feed problems Media is not supported for the printer or trayMedia is not picked up from a tray Multiple pages are being picked up Solve copy problemsMedia is not coming out correctly Pages are skewingNo copy came out Copies are blankDocuments are missing or faded Size is reduced Copy quality is poorCopy defects are apparent Incompletely filled text or graphics Solve scan problemsPrinter prints half a page, then ejects the paper Paper mismatchScanner did nothing Scan takes too longCheck the HP software Part of the document did not scan or text is missing Text cannot be editedCheck the originals Original is a second-generation photo or picture Error messages appearImage quality is better when printed Scanned image quality is poorScan defects are apparent Solve fax problemsFax test failed Fax Hardware Test failed SolutionSolve fax problems 133 Back view of the printer Phone Cord Connected to Correct Port on Fax test failedDial Tone Detection test failed Solution Fax Line Condition test failed Solution Display always shows Phone Off Hook Printer is having problems sending and receiving faxesSolution Printer is having problems sending a manual fax Solution Printer cannot receive faxes, but can send faxes Solution Solve fax problems 141 Printer cannot send faxes, but can receive faxes Solution Fax tones are recorded on my answering machine SolutionPhone cord that came with my printer is not long enough Computer cannot receive faxes Fax to PC and Fax to Mac Solve problems using HP Web sites and servicesTo extend your phone cord Color faxes do not printPrinter cannot read the memory card Solve photo memory card problemsSolve problems using HP Web services Solve problems using HP Web sitesCheck the memory card slot Solve wired Ethernet network problemsGeneral network troubleshooting Printer cannot read photos on the memory cardRestart components of the wireless network Solve wireless problems some models onlyBasic wireless troubleshooting some models only Make sure the wireless 802.11 light is turned onRun the Wireless Network Test Advanced wireless troubleshootingMake sure that the printer is connected to your network To check a wireless connectionNetwork Status Check to see if you can access the EWSTo access the EWS Make sure the printer is on the networkMake sure the printer is online and ready Add hardware addresses to a wireless access point WAP Configure your firewall to work with printers Ports are used for the following functions Printing Solve printer management problemsAdvanced firewall information Incoming UDP ports 137, 138, 161Check your Web browser Check your network setupEWS cannot be opened Check the computerHardware installation suggestions Troubleshoot installation issuesHP software installation suggestions Verify installation preliminariesCheck the computer system To reset the printers network settings Solve network problemsGeneral network troubleshooting Problems connecting to a wired networkPrinter Status Report Understand the Printer Status ReportUnderstand the network configuration Chapter Clear jams Clear paper jamsTo clear a jam To clear a paper jam in the automatic document feeder ADF Avoid paper jams Technical information Warranty informationHP product Duration of limited warranty Hewlett-Packard limited warranty statementInk cartridge warranty information Printer specifications Physical specificationsPrinter features and capacities Processor and memory specifications Network protocol specificationsSystem requirements Embedded Web server specifications Media specificationsUnderstand specifications for supported media Cards Media size Input tray Duplexer someModels EnvelopesPhoto media Other media Tray Type Weight Capacity Set minimum marginsMedia Left Right Top Bottom Margin Print resolution Copy specificationsGuidelines for two-sided duplex printing Fax specifications Electrical requirements Scan specificationsHP Web site specifications Operating environmentSound pressure bystander position Acoustic emission specificationMemory card specifications Sound powerRegulatory information Vcci Class B compliance statement for users in Japan FCC statementGeräuschemission Noise emission statement for GermanyRegulatory information 181 Appendix a Regulatory information for wireless products Australia wired fax statementExposure to radio frequency radiation Regulatory model number European Union regulatory noticeEMC Declaration of conformityRegulatory information 187 Environmental product stewardship program Environmental product stewardship program 189 Power consumption LICENSE.expat-mit--expat Third-party licensesHP Officejet 6500A E710 e-All-in-One series LICENSE.aes-pubdom--cryptoLICENSE.openssl--openssl Third-party licenses 193 Possibility of Such Damage LICENSE.zlib--zlib LICENSE.sha2-bsd--noscryptoAppendix a Freely, subject to the following restrictions Ink cartridges HP supplies and accessoriesOrder printing supplies online SuppliesHP media Set up faxing parallel phone systems Additional fax setupUSA Choose the correct fax setup for your home or officeDSL PBX Case a Separate fax line no voice calls received To set up the printer with a separate fax lineTo set up the printer with DSL Case B Set up the printer with DSLCase D Fax with a distinctive ring service on the same line Case E Shared voice/fax line To set up the printer with a distinctive ring serviceCase F Shared voice/fax line with voice mail To set up the printer with a shared voice/fax lineTo set up the printer with voice mail To set up the printer with a computer dial-up modem Set up the printer with a computer dial-up modemExample of a parallel splitter Set up the printer with a computer DSL/ADSL modemTo set up the printer with a computer DSL/ADSL modem Case H Shared voice/fax line with computer modemShared voice/fax with computer dial-up modem Back view of the printer Shared voice/fax with computer DSL/ADSL modem Case I Shared voice/fax line with answering machine Page Phone port on your computer Page Set up faxing parallel phone systems 217 Obtain a DSL/ADSL filter from your DSL/ADSL provider Back view of the printer Serial-type fax setup To test fax setup via the printer control panel Test fax setupView and print network settings Network setupChange basic network settings Change advanced network settingsReset network settings Set up the printer for wireless communicationView IP settings Change IP settingsUnderstand 802.11 wireless network settings Communication modeNetwork name Ssid Data encryption Test the wireless connectionSecurity settings Change the connection methodTo change the connection method Mac OS Guidelines for ensuring wireless network securityTo add hardware addresses to a WAP Other guidelinesUninstall and reinstall the HP software Guidelines for reducing interference on a wireless networkTo uninstall from a Windows computer, method To uninstall from a Macintosh computer, method Embedded Web server Printer management toolsHP printer software Windows HP Utility Mac OSTo open the embedded Web server About cookiesHow do I? Errors Windows Fax Memory FullPrinter Disconnected Printhead Problem Cartridge ProblemInk Alert Solution 2 Install the ink cartridges correctly Solution 3 Clean the electrical contactsSolution 4 Replace the ink cartridge Printer is out of paper Paper MismatchCartridge cradle cannot move Paper JamDoor or cover open General printer errorPreviously used ink cartridge installed Document failed to printIndex Symbols/NumericsPage Page OCR Page Page Twain 244 Page Hewlett-Packard Development Company, L.P
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