HP 6500A - E710a, 6500A Plus - E710n manual Solve network problems, General network troubleshooting

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Solve network problems

General network troubleshooting

•If you are unable to install the HP software, verify that:

◦All cable connections to the computer and the printer are secure.

◦The network is operational and the network hub is turned on.

◦All applications, including virus protection programs, spyware protection programs, and firewalls, are closed or disabled for computers running Windows.

◦Make sure the printer is installed on the same subnet as the computers that use the printer.

◦If the installation program cannot discover the printer, print the network configuration page and enter the IP address manually in the installation program. For more information, see Understand the network configuration page.

•If you are using a computer running Windows, make sure that the network ports created in the printer driver match the printer IP address:

◦Print the printer’s network configuration page.

◦Click Start, then click Printers or Printers and Faxes. - Or -

Click Start, click Control Panel, and then double-click Printers.

◦Right-click the printer icon, click Properties, and then click the Ports tab.

◦Select the TCP/IP port for the printer, and then click Configure Port.

◦Compare the IP address listed in the dialog box and make sure it matches the IP address listed on the network configuration page. If the IP addresses are different, change the IP address in the dialog box to match the address on the network configuration page.

◦Click OK twice to save the settings and close the dialog boxes.

Problems connecting to a wired network

•If the Network light on the printer control panel does not turn on, make sure that all of the “General network troubleshooting” conditions are met.

•Though it is not recommended that you assign the printer with a static IP address, you might resolve some installation problems (such as a conflict with a personal firewall) by doing so.

To reset the printer's network settings

1.Touch Network, touch Restore Network Defaults, and then select Yes. A message appears stating that the network defaults have been restored.

2.Touch Reports, and then select Print Network Configuration Page to print the network configuration page and verify that the network settings have been reset.

Troubleshoot installation issues

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Contents Officejet 6500A Page HP Officejet 6500A E710 e-All-in-One series Copyright information Safety informationHewlett-Packard Company notices AcknowledgementsContents Fax ScanCopy Work with ink cartridges WebSolve a problem Solve copy problems Technical information Network setup HP supplies and accessoriesAdditional fax setup Printer management tools Get started AccessibilityVisual MobilityFront view Eco-TipsUnderstand the printer parts Back view Printing supplies areaOverview of buttons and lights Use the printer control panelIcon Purpose Control-panel display iconsSelect the mode Change printer settingsTo select a different mode To change settings for a modeSelect print media HP Digital SolutionsFinding the printer model number Recommended papers for printing and copying HP Advanced Photo Paper Recommended papers for photo printingHP Everyday Photo Paper HP Photo Value PacksTo load an original on the scanner glass Tips for selecting and using mediaLoad an original on the scanner glass To load an original in the document feeder tray Load an original in the automatic document feeder ADFTo load media Load mediaLoad standard-size media Load media Load cards and photo paper Load envelopesTo load envelopes To load cards and photo paperTo load transparencies Load transparenciesTo insert a memory card Insert a memory cardLoad custom-size media Install the duplexer Install the accessories some models onlyTurn on accessories in the printer driver To install the duplexerClean the exterior Clean the scanner glassTo clean the scanner glass Maintain the printerTo clean the rollers or separator pad Clean the automatic document feeder ADFChapter Turn off the printer Print documents PrintPrint documents Windows Print brochuresPrint documents Mac OS Print brochures WindowsPrint brochures Mac OS Print on envelopesPrint on envelopes Windows Quality Normal or BestPrint on envelopes Mac OS Print photosPrint photos on photo paper Windows Print photos on photo paper Mac OSTo print selected photos Print photos from a memory deviceQuality Best or Maximum dpi Print Dpof photos To print camera-selected photos using the Dpof standardPrint on special and custom-size paper Print borderless documents Set up custom sizes Mac OSPrint on special or custom-size paper Mac OS Select Manage Custom Sizes in the Paper Size pop-up menuPrint borderless documents Windows HP ePrintPrint borderless documents Mac OS Click Print Borderless from the Borderless Printing optionGuidelines for printing on both sides of a Print on both sides duplexingPerform duplexing To print automatically on both sides of a page WindowsPrint on both sides duplexing Scan to a computer ScanScan an original To scan using Webscan Scan using WebscanScan to a memory card Touch Start ScanScanning documents as editable text Make sure the scanner glass or ADF window is cleanMake sure the document is loaded correctly Make sure the text on the document is clearCopy Change copy settingsCopy documents To copy documentsTo change copy settings for a single job Send a standard fax FaxSend a fax Windows Send a standard fax from the computerTo send a standard fax from the printer control panel To send a fax manually from an extension phone Send a fax manually from a phoneMac OS Send a fax from memory Send a fax using monitor dialingSchedule a fax to send later Send a fax to multiple recipients Send a fax in Error Correction ModeTo receive a fax manually Receive a faxReceive a fax manually To set backup fax from the printer control panel Set up backup faxOn Error Only Reprint received faxes from memoryForward faxes to another number Poll to receive a faxTo set automatic reduction from the printer control panel Set the paper size for received faxesSet automatic reduction for incoming faxes Block unwanted fax numbers Receive faxes to your computer Fax to PC and Fax to Mac To set up Fax to Mac Mac OS To set up Fax to PC WindowsModify Fax to PC or Fax to Mac settings To modify settings from the printer’s control panelSet up and change speed-dial entries Set up speed-dial entriesTo set up speed-dial entries Turn off Fax to PC or Fax to MacTo set up group speed-dial entries Set up and change group speed-dial entriesDelete speed-dial entries To change group speed-dial entriesConfigure the fax header Change fax settingsSet the answer mode Auto answer Print a list of speed-dial entriesSet the number of rings before answering To set the answer modeChange the answer ring pattern for distinctive ring To set the number of rings before answeringSet the redial options Set the dial typeTo change the answer ring pattern for distinctive ring To set the dial typeSet the fax speed Set the fax sound volumeFax over Internet Protocol Fax and digital phone servicesPrint fax confirmation reports To enable fax confirmationUse reports Clear the fax log Print fax error reportsPrint and view the fax log View the Call History Print the details of the last fax transactionPrint a Caller ID Report HP Apps WebMarketsplash by HP Information on ink cartridges and the printhead Work with ink cartridgesRelated topics Check the estimated ink levelsReplace the ink cartridges To replace the ink cartridges Replace the ink cartridges Usage information collection Store printing suppliesTo turn off usage information collection HP support Solve a problemIf you have a problem, follow these steps Before you call Obtain electronic supportHP support by phone Phone support period Telephone support numbers $OJ«ULH After the phone support period General troubleshooting tips and resourcesTroubleshooting topics Printer shuts down unexpectedly Solve printing problemsAlignment fails Printer takes a long time to printEnvelopes print incorrectly Print troubleshootingSomething on the page is missing or incorrect Solution 2 Check the envelope type Solution 1 Load the stack of envelopes correctlySolution 3 Tuck the flaps to avoid paper jams Borderless printingSolution 3 Select the correct printer Solution 1 Turn on the printerSolution 2 Load paper in the input tray Solution 6 Remove all cancelled print jobs from the queue Solution 4 Check the printer driver statusSolution 7 Clear the paper jam To check the printer driver statusSolution 8 Make sure the print carriage can move freely Order Printer prints meaningless charactersTo check your margin settings Solution 1 Check the printer marginsSolution 2 Verify the paper size setting Solution 3 Load the stack of paper correctlySolution 2 Check the layout of the document Solution 1 Check the margin settingsText or graphics are cut off at the edge To preview the print layoutBlank page came out while printing Solution 3 Load the stack of papers correctlySolution 4 Try printing with borders Solution 4 Clean the printhead Solution 3 Check the ink levelsSolution 5 Load paper in the input tray Paper is not picked up from the input traySolution 3 Check the print settings Solution 2 Make sure the paper is loaded correctlySolution 6 Service the printer Solution 4 Clean the rollersSolution 5 Check for a paper jam Wrong, inaccurate, or bleeding colors Print quality troubleshootingSolution 3 Check the paper type Solution 2 Check the paper loaded in the input traySolution 6 Align the printhead Solution 4 Check the ink levelsSolution 5 Check the print settings Ink is not filling the text or graphics completely Solution 7 Clean the printheadSolution 8 Contact HP support Solution 4 Check the paper type Solution 2 Check the ink levelsSolution 1 Check the paper type Solution 5 Clean the printheadSolution 6 Contact HP support Printouts have horizontal streaks or lines Solution 2 Use a higher print quality settingSolution 3 Rotate the image Solution 4 Align the printhead Solution 1 Make sure the paper is loaded correctlySolution 2 Check your print settings Printouts are faded or have dull colors Solution 1 Check the print settingsSolution 2 Check the paper type Solution 5 Contact HP support Printouts seem blurry or fuzzy Solution 2 Use a higher quality imageSolution 3 Print the image in a smaller size Printouts have vertical streaks Vertical streaksPrintouts are slanted or skewed Solution 1 Print on a page of plain paper Solution 2 Make sure only one type of paper is loadedTo remove excess ink using plain paper Ink streaks on the back of the paperSolution 1 Wait before you attempt to reprint Solution 2 Wait while the ink driesSolution 2 Use TrueType or OpenType fonts Solution 3 Align the printheadPrinter prints slowly Solution 1 Use a lower print quality settingClean the printhead Printhead maintenanceSolution 3 Contact HP support Align the printhead To clean the printhead from the control panelTo align the printhead from the control panel Print and evaluate a print quality reportInk Levels To evaluate the Print Quality DiagnosticCartridge color Good color barsRagged, irregularly streaked, or faded bars Solve a problem Bar colors are not uniform Regular white streaks in the barsAlignment Patterns Large Black Font TextIf you see no defects Advanced printhead maintenance To reinstall the printheadChapter To clean the printhead Chapter To clean the sensor window on the ink cartridges Advanced ink cartridge maintenanceClean the sensor windows on the ink cartridges To remove the ink cartridges Media is not picked up from a tray Solve paper-feed problemsMedia is not supported for the printer or tray Media is not coming out correctly Solve copy problemsPages are skewing Multiple pages are being picked upDocuments are missing or faded No copy came outCopies are blank Copy defects are apparent Size is reducedCopy quality is poor Printer prints half a page, then ejects the paper Solve scan problemsPaper mismatch Incompletely filled text or graphicsCheck the HP software Scanner did nothingScan takes too long Check the originals Part of the document did not scan or text is missingText cannot be edited Image quality is better when printed Error messages appearScanned image quality is poor Original is a second-generation photo or pictureScan defects are apparent Solve fax problemsFax test failed Fax Hardware Test failed SolutionSolve fax problems 133 Back view of the printer Phone Cord Connected to Correct Port on Fax test failedDial Tone Detection test failed Solution Fax Line Condition test failed Solution Display always shows Phone Off Hook Printer is having problems sending and receiving faxesSolution Printer is having problems sending a manual fax Solution Printer cannot receive faxes, but can send faxes Solution Solve fax problems 141 Phone cord that came with my printer is not long enough Printer cannot send faxes, but can receive faxes SolutionFax tones are recorded on my answering machine Solution To extend your phone cord Solve problems using HP Web sites and servicesColor faxes do not print Computer cannot receive faxes Fax to PC and Fax to MacSolve problems using HP Web services Solve photo memory card problemsSolve problems using HP Web sites Printer cannot read the memory cardGeneral network troubleshooting Solve wired Ethernet network problemsPrinter cannot read photos on the memory card Check the memory card slotBasic wireless troubleshooting some models only Solve wireless problems some models onlyMake sure the wireless 802.11 light is turned on Restart components of the wireless networkRun the Wireless Network Test Advanced wireless troubleshootingMake sure that the printer is connected to your network To check a wireless connectionTo access the EWS Check to see if you can access the EWSMake sure the printer is on the network Network StatusMake sure the printer is online and ready Add hardware addresses to a wireless access point WAP Configure your firewall to work with printers Advanced firewall information Solve printer management problemsIncoming UDP ports 137, 138, 161 Ports are used for the following functions PrintingEWS cannot be opened Check your network setupCheck the computer Check your Web browserHardware installation suggestions Troubleshoot installation issuesCheck the computer system HP software installation suggestionsVerify installation preliminaries General network troubleshooting Solve network problemsProblems connecting to a wired network To reset the printers network settingsPrinter Status Report Understand the Printer Status ReportUnderstand the network configuration Chapter To clear a jam Clear jamsClear paper jams To clear a paper jam in the automatic document feeder ADF Avoid paper jams Technical information Warranty informationHP product Duration of limited warranty Hewlett-Packard limited warranty statementInk cartridge warranty information Printer features and capacities Printer specificationsPhysical specifications System requirements Processor and memory specificationsNetwork protocol specifications Understand specifications for supported media Embedded Web server specificationsMedia specifications Models Media size Input tray Duplexer someEnvelopes CardsPhoto media Other media Media Left Right Top Bottom Margin Tray Type Weight CapacitySet minimum margins Guidelines for two-sided duplex printing Print resolutionCopy specifications Fax specifications HP Web site specifications Scan specificationsOperating environment Electrical requirementsMemory card specifications Acoustic emission specificationSound power Sound pressure bystander positionRegulatory information Vcci Class B compliance statement for users in Japan FCC statementGeräuschemission Noise emission statement for GermanyRegulatory information 181 Appendix a Regulatory information for wireless products Australia wired fax statementExposure to radio frequency radiation Regulatory model number European Union regulatory noticeEMC Declaration of conformityRegulatory information 187 Environmental product stewardship program Environmental product stewardship program 189 Power consumption HP Officejet 6500A E710 e-All-in-One series Third-party licensesLICENSE.aes-pubdom--crypto LICENSE.expat-mit--expatLICENSE.openssl--openssl Third-party licenses 193 Possibility of Such Damage LICENSE.zlib--zlib LICENSE.sha2-bsd--noscryptoAppendix a Freely, subject to the following restrictions Order printing supplies online HP supplies and accessoriesSupplies Ink cartridgesHP media Set up faxing parallel phone systems Additional fax setupUSA Choose the correct fax setup for your home or officeDSL PBX Case a Separate fax line no voice calls received To set up the printer with a separate fax lineTo set up the printer with DSL Case B Set up the printer with DSLCase D Fax with a distinctive ring service on the same line Case E Shared voice/fax line To set up the printer with a distinctive ring serviceCase F Shared voice/fax line with voice mail To set up the printer with a shared voice/fax lineTo set up the printer with voice mail To set up the printer with a computer dial-up modem Set up the printer with a computer dial-up modemExample of a parallel splitter Set up the printer with a computer DSL/ADSL modemShared voice/fax with computer dial-up modem To set up the printer with a computer DSL/ADSL modemCase H Shared voice/fax line with computer modem Back view of the printer Shared voice/fax with computer DSL/ADSL modem Case I Shared voice/fax line with answering machine Page Phone port on your computer Page Set up faxing parallel phone systems 217 Obtain a DSL/ADSL filter from your DSL/ADSL provider Back view of the printer Serial-type fax setup To test fax setup via the printer control panel Test fax setupChange basic network settings Network setupChange advanced network settings View and print network settingsView IP settings Set up the printer for wireless communicationChange IP settings Reset network settingsNetwork name Ssid Understand 802.11 wireless network settingsCommunication mode Security settings Test the wireless connectionChange the connection method Data encryptionTo add hardware addresses to a WAP Guidelines for ensuring wireless network securityOther guidelines To change the connection method Mac OSTo uninstall from a Windows computer, method Uninstall and reinstall the HP softwareGuidelines for reducing interference on a wireless network To uninstall from a Macintosh computer, method HP printer software Windows Printer management toolsHP Utility Mac OS Embedded Web serverTo open the embedded Web server About cookiesHow do I? Printer Disconnected Errors WindowsFax Memory Full Ink Alert Printhead ProblemCartridge Problem Solution 4 Replace the ink cartridge Solution 2 Install the ink cartridges correctlySolution 3 Clean the electrical contacts Cartridge cradle cannot move Paper MismatchPaper Jam Printer is out of paperPreviously used ink cartridge installed General printer errorDocument failed to print Door or cover openIndex Symbols/NumericsPage Page OCR Page Page Twain 244 Page Hewlett-Packard Development Company, L.P
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