HP 6500A Plus - E710n, 6500A - E710a manual Solve wireless problems some models only

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Chapter 8

Network port created does not match printer IP address (Windows)

If you are using a computer running Windows, make sure that the network ports created in the printer driver match the printer IP address:

1.Print the printer’s network configuration page

2.On the computer desktop, click Start, select Settings, and then click Printers or Printers and Faxes.

- or -

Click Start, click Control Panel, and then double-click Printers.

3.Right-click the printer icon, click Properties, and then click the Ports tab.

4.Select the TCP/IP port for the printer, and then click Configure Port.

5.Compare the IP address listed in the dialog box and make sure it matches the IP address listed on the network configuration page. If the IP addresses are different, change the IP address in the dialog box to match the address on the network configuration page.

6.Click OK twice to save the settings and close the dialog boxes.

Solve wireless problems (some models only)

If the printer is unable to communicate with the network after completing the wireless setup and HP software installation, perform one or more of the following tasks in the order shown below.

•Basic wireless troubleshooting (some models only)

•Advanced wireless troubleshooting

Basic wireless troubleshooting (some models only)

Perform the following steps in the order presented.

NOTE: If this is the first time you are setting up the wireless connection, and you are using the HP software included with the printer, make sure that the USB cable is connected to the printer and the computer.

Step 1 - Make sure the wireless (802.11) light is turned on

If the blue light near the printer's wireless button is not lit, the wireless capabilities might not have been turned on. To turn on wireless, touch right arrow , touch Network, touch Wireless, touch Wireless Radio, and then select Yes.

NOTE: If your printer supports Ethernet networking, make sure that an Ethernet cable has not been connected to the printer. Connecting an Ethernet cable turns off the printer's wireless capabilities.

Step 2 - Restart components of the wireless network

Turn off the router and the printer, and then turn them back on in this order: router first and then the printer. If you still are unable to connect, turn off the router, printer, and your computer. Sometimes, turning off the power and then turning it back on will recover a network communication issue.

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Contents Officejet 6500A Page HP Officejet 6500A E710 e-All-in-One series Hewlett-Packard Company notices Safety informationCopyright information AcknowledgementsContents Scan CopyFax Web Work with ink cartridgesSolve a problem Solve copy problems Technical information HP supplies and accessories Additional fax setupNetwork setup Printer management tools Visual AccessibilityGet started MobilityEco-Tips Understand the printer partsFront view Printing supplies area Back viewUse the printer control panel Overview of buttons and lightsControl-panel display icons Icon PurposeTo select a different mode Change printer settingsSelect the mode To change settings for a modeHP Digital Solutions Finding the printer model numberSelect print media Recommended papers for printing and copying HP Everyday Photo Paper Recommended papers for photo printingHP Advanced Photo Paper HP Photo Value PacksTips for selecting and using media Load an original on the scanner glassTo load an original on the scanner glass Load an original in the automatic document feeder ADF To load an original in the document feeder trayLoad media Load standard-size mediaTo load media Load media To load envelopes Load envelopesLoad cards and photo paper To load cards and photo paperLoad transparencies To load transparenciesInsert a memory card Load custom-size mediaTo insert a memory card Turn on accessories in the printer driver Install the accessories some models onlyInstall the duplexer To install the duplexerTo clean the scanner glass Clean the scanner glassClean the exterior Maintain the printerClean the automatic document feeder ADF To clean the rollers or separator padChapter Turn off the printer Print Print documentsPrint documents Mac OS Print brochuresPrint documents Windows Print brochures WindowsPrint on envelopes Windows Print on envelopesPrint brochures Mac OS Quality Normal or BestPrint photos on photo paper Windows Print photosPrint on envelopes Mac OS Print photos on photo paper Mac OSPrint photos from a memory device Quality Best or Maximum dpiTo print selected photos To print camera-selected photos using the Dpof standard Print on special and custom-size paperPrint Dpof photos Print on special or custom-size paper Mac OS Set up custom sizes Mac OSPrint borderless documents Select Manage Custom Sizes in the Paper Size pop-up menuPrint borderless documents Mac OS HP ePrintPrint borderless documents Windows Click Print Borderless from the Borderless Printing optionPerform duplexing Print on both sides duplexingGuidelines for printing on both sides of a To print automatically on both sides of a page WindowsPrint on both sides duplexing Scan Scan an originalScan to a computer Scan to a memory card Scan using WebscanTo scan using Webscan Touch Start ScanMake sure the document is loaded correctly Make sure the scanner glass or ADF window is cleanScanning documents as editable text Make sure the text on the document is clearCopy documents Change copy settingsCopy To copy documentsTo change copy settings for a single job Fax Send a faxSend a standard fax Send a standard fax from the computer To send a standard fax from the printer control panelWindows Send a fax manually from a phone Mac OSTo send a fax manually from an extension phone Send a fax using monitor dialing Send a fax from memorySchedule a fax to send later Send a fax in Error Correction Mode Send a fax to multiple recipientsReceive a fax Receive a fax manuallyTo receive a fax manually On Error Only Set up backup faxTo set backup fax from the printer control panel Reprint received faxes from memoryPoll to receive a fax Forward faxes to another numberSet the paper size for received faxes Set automatic reduction for incoming faxesTo set automatic reduction from the printer control panel Block unwanted fax numbers Receive faxes to your computer Fax to PC and Fax to Mac Modify Fax to PC or Fax to Mac settings To set up Fax to PC WindowsTo set up Fax to Mac Mac OS To modify settings from the printer’s control panelTo set up speed-dial entries Set up speed-dial entriesSet up and change speed-dial entries Turn off Fax to PC or Fax to MacDelete speed-dial entries Set up and change group speed-dial entriesTo set up group speed-dial entries To change group speed-dial entriesSet the answer mode Auto answer Change fax settingsConfigure the fax header Print a list of speed-dial entriesChange the answer ring pattern for distinctive ring To set the answer modeSet the number of rings before answering To set the number of rings before answeringTo change the answer ring pattern for distinctive ring Set the dial typeSet the redial options To set the dial typeSet the fax sound volume Set the fax speedFax and digital phone services Fax over Internet ProtocolTo enable fax confirmation Use reportsPrint fax confirmation reports Print fax error reports Print and view the fax logClear the fax log Print the details of the last fax transaction Print a Caller ID ReportView the Call History Web HP AppsMarketsplash by HP Work with ink cartridges Information on ink cartridges and the printheadCheck the estimated ink levels Replace the ink cartridgesRelated topics To replace the ink cartridges Replace the ink cartridges Store printing supplies Usage information collectionTo turn off usage information collection Solve a problem If you have a problem, follow these stepsHP support Obtain electronic support HP support by phoneBefore you call Phone support period Telephone support numbers $OJ«ULH General troubleshooting tips and resources Troubleshooting topicsAfter the phone support period Alignment fails Solve printing problemsPrinter shuts down unexpectedly Printer takes a long time to printPrint troubleshooting Something on the page is missing or incorrectEnvelopes print incorrectly Solution 3 Tuck the flaps to avoid paper jams Solution 1 Load the stack of envelopes correctlySolution 2 Check the envelope type Borderless printingSolution 1 Turn on the printer Solution 2 Load paper in the input traySolution 3 Select the correct printer Solution 7 Clear the paper jam Solution 4 Check the printer driver statusSolution 6 Remove all cancelled print jobs from the queue To check the printer driver statusSolution 8 Make sure the print carriage can move freely Printer prints meaningless characters OrderSolution 2 Verify the paper size setting Solution 1 Check the printer marginsTo check your margin settings Solution 3 Load the stack of paper correctlyText or graphics are cut off at the edge Solution 1 Check the margin settingsSolution 2 Check the layout of the document To preview the print layoutSolution 3 Load the stack of papers correctly Solution 4 Try printing with bordersBlank page came out while printing Solution 5 Load paper in the input tray Solution 3 Check the ink levelsSolution 4 Clean the printhead Paper is not picked up from the input traySolution 2 Make sure the paper is loaded correctly Solution 3 Check the print settingsSolution 4 Clean the rollers Solution 5 Check for a paper jamSolution 6 Service the printer Print quality troubleshooting Wrong, inaccurate, or bleeding colorsSolution 2 Check the paper loaded in the input tray Solution 3 Check the paper typeSolution 4 Check the ink levels Solution 5 Check the print settingsSolution 6 Align the printhead Solution 7 Clean the printhead Solution 8 Contact HP supportInk is not filling the text or graphics completely Solution 2 Check the ink levels Solution 4 Check the paper typeSolution 5 Clean the printhead Solution 6 Contact HP supportSolution 1 Check the paper type Solution 2 Use a higher print quality setting Solution 3 Rotate the imagePrintouts have horizontal streaks or lines Solution 1 Make sure the paper is loaded correctly Solution 2 Check your print settingsSolution 4 Align the printhead Solution 1 Check the print settings Solution 2 Check the paper typePrintouts are faded or have dull colors Solution 5 Contact HP support Solution 2 Use a higher quality image Solution 3 Print the image in a smaller sizePrintouts seem blurry or fuzzy Vertical streaks Printouts are slanted or skewedPrintouts have vertical streaks To remove excess ink using plain paper Solution 2 Make sure only one type of paper is loadedSolution 1 Print on a page of plain paper Ink streaks on the back of the paperSolution 2 Use TrueType or OpenType fonts Solution 2 Wait while the ink driesSolution 1 Wait before you attempt to reprint Solution 3 Align the printheadSolution 1 Use a lower print quality setting Printer prints slowlyPrinthead maintenance Solution 3 Contact HP supportClean the printhead To align the printhead from the control panel To clean the printhead from the control panelAlign the printhead Print and evaluate a print quality reportTo evaluate the Print Quality Diagnostic Ink LevelsGood color bars Ragged, irregularly streaked, or faded barsCartridge color Solve a problem Regular white streaks in the bars Bar colors are not uniformLarge Black Font Text Alignment PatternsAdvanced printhead maintenance To reinstall the printhead If you see no defectsChapter To clean the printhead Chapter Advanced ink cartridge maintenance Clean the sensor windows on the ink cartridgesTo clean the sensor window on the ink cartridges To remove the ink cartridges Solve paper-feed problems Media is not supported for the printer or trayMedia is not picked up from a tray Pages are skewing Solve copy problemsMedia is not coming out correctly Multiple pages are being picked upNo copy came out Copies are blankDocuments are missing or faded Size is reduced Copy quality is poorCopy defects are apparent Paper mismatch Solve scan problemsPrinter prints half a page, then ejects the paper Incompletely filled text or graphicsScanner did nothing Scan takes too longCheck the HP software Part of the document did not scan or text is missing Text cannot be editedCheck the originals Scanned image quality is poor Error messages appearImage quality is better when printed Original is a second-generation photo or pictureSolve fax problems Scan defects are apparentFax Hardware Test failed Solution Fax test failedSolve fax problems 133 Phone Cord Connected to Correct Port on Fax test failed Back view of the printerDial Tone Detection test failed Solution Fax Line Condition test failed Solution Printer is having problems sending and receiving faxes Display always shows Phone Off HookSolution Printer is having problems sending a manual fax Solution Printer cannot receive faxes, but can send faxes Solution Solve fax problems 141 Printer cannot send faxes, but can receive faxes Solution Fax tones are recorded on my answering machine SolutionPhone cord that came with my printer is not long enough Color faxes do not print Solve problems using HP Web sites and services To extend your phone cord Computer cannot receive faxes Fax to PC and Fax to MacSolve problems using HP Web sites Solve photo memory card problemsSolve problems using HP Web services Printer cannot read the memory cardPrinter cannot read photos on the memory card Solve wired Ethernet network problemsGeneral network troubleshooting Check the memory card slotMake sure the wireless 802.11 light is turned on Solve wireless problems some models onlyBasic wireless troubleshooting some models only Restart components of the wireless networkAdvanced wireless troubleshooting Run the Wireless Network TestTo check a wireless connection Make sure that the printer is connected to your networkMake sure the printer is on the network Check to see if you can access the EWSTo access the EWS Network StatusMake sure the printer is online and ready Add hardware addresses to a wireless access point WAP Configure your firewall to work with printers Incoming UDP ports 137, 138, 161 Solve printer management problemsAdvanced firewall information Ports are used for the following functions PrintingCheck the computer Check your network setupEWS cannot be opened Check your Web browserTroubleshoot installation issues Hardware installation suggestionsHP software installation suggestions Verify installation preliminariesCheck the computer system Problems connecting to a wired network Solve network problemsGeneral network troubleshooting To reset the printers network settingsUnderstand the Printer Status Report Printer Status ReportUnderstand the network configuration Chapter Clear jams Clear paper jamsTo clear a jam To clear a paper jam in the automatic document feeder ADF Avoid paper jams Warranty information Technical informationHewlett-Packard limited warranty statement HP product Duration of limited warrantyInk cartridge warranty information Printer specifications Physical specificationsPrinter features and capacities Processor and memory specifications Network protocol specificationsSystem requirements Embedded Web server specifications Media specificationsUnderstand specifications for supported media Envelopes Media size Input tray Duplexer someModels CardsPhoto media Other media Tray Type Weight Capacity Set minimum marginsMedia Left Right Top Bottom Margin Print resolution Copy specificationsGuidelines for two-sided duplex printing Fax specifications Operating environment Scan specificationsHP Web site specifications Electrical requirementsSound power Acoustic emission specificationMemory card specifications Sound pressure bystander positionRegulatory information FCC statement Vcci Class B compliance statement for users in JapanNoise emission statement for Germany GeräuschemissionRegulatory information 181 Appendix a Australia wired fax statement Regulatory information for wireless productsExposure to radio frequency radiation European Union regulatory notice Regulatory model numberDeclaration of conformity EMCRegulatory information 187 Environmental product stewardship program Environmental product stewardship program 189 Power consumption LICENSE.aes-pubdom--crypto Third-party licensesHP Officejet 6500A E710 e-All-in-One series LICENSE.expat-mit--expatLICENSE.openssl--openssl Third-party licenses 193 Possibility of Such Damage LICENSE.sha2-bsd--noscrypto LICENSE.zlib--zlibAppendix a Freely, subject to the following restrictions Supplies HP supplies and accessoriesOrder printing supplies online Ink cartridgesHP media Additional fax setup Set up faxing parallel phone systemsChoose the correct fax setup for your home or office USADSL PBX To set up the printer with a separate fax line Case a Separate fax line no voice calls receivedCase B Set up the printer with DSL To set up the printer with DSLCase D Fax with a distinctive ring service on the same line To set up the printer with a distinctive ring service Case E Shared voice/fax lineTo set up the printer with a shared voice/fax line Case F Shared voice/fax line with voice mailTo set up the printer with voice mail Set up the printer with a computer dial-up modem To set up the printer with a computer dial-up modemSet up the printer with a computer DSL/ADSL modem Example of a parallel splitterTo set up the printer with a computer DSL/ADSL modem Case H Shared voice/fax line with computer modemShared voice/fax with computer dial-up modem Back view of the printer Shared voice/fax with computer DSL/ADSL modem Case I Shared voice/fax line with answering machine Page Phone port on your computer Page Set up faxing parallel phone systems 217 Obtain a DSL/ADSL filter from your DSL/ADSL provider Back view of the printer Serial-type fax setup Test fax setup To test fax setup via the printer control panelChange advanced network settings Network setupChange basic network settings View and print network settingsChange IP settings Set up the printer for wireless communicationView IP settings Reset network settingsUnderstand 802.11 wireless network settings Communication modeNetwork name Ssid Change the connection method Test the wireless connectionSecurity settings Data encryptionOther guidelines Guidelines for ensuring wireless network securityTo add hardware addresses to a WAP To change the connection method Mac OSUninstall and reinstall the HP software Guidelines for reducing interference on a wireless networkTo uninstall from a Windows computer, method To uninstall from a Macintosh computer, method HP Utility Mac OS Printer management toolsHP printer software Windows Embedded Web serverAbout cookies To open the embedded Web serverHow do I? Errors Windows Fax Memory FullPrinter Disconnected Printhead Problem Cartridge ProblemInk Alert Solution 2 Install the ink cartridges correctly Solution 3 Clean the electrical contactsSolution 4 Replace the ink cartridge Paper Jam Paper MismatchCartridge cradle cannot move Printer is out of paperDocument failed to print General printer errorPreviously used ink cartridge installed Door or cover openSymbols/Numerics IndexPage Page OCR Page Page Twain 244 Page Hewlett-Packard Development Company, L.P
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