HP 6500A - E710a manual Advanced wireless troubleshooting, Run the Wireless Network Test

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Step 3 - Run the Wireless Network Test

For wireless networking issues, run the Wireless Network Test. To print a Wireless Network Test page, touch right arrow , touch Network, touch Wireless, and then select Wireless Network Test. If a problem is detected, the printed test report will include recommendations that might help solve the problem.

Advanced wireless troubleshooting

If you have tried the suggestions provided in the Basic troubleshooting section and are still unable to connect to your printer to the wireless network, try the following suggestions in the order presented:

•Step 1: Make sure your computer is connected to your network

•Step 2: Make sure that the printer is connected to your network

•Step 3: Check to see if the firewall software is blocking communication

•Step 4: Make sure the printer is online and ready

•Step 5: Make sure the wireless version of the printer is set as the default printer driver (Windows only)

•Step 6: Make sure the HP Network Devices Support service is running (Windows only)

•Step 7: Add hardware addresses to a wireless access point (WAP)

Step 1: Make sure your computer is connected to your network

To check a wired (Ethernet) connection

▲Many computers have indicator lights beside the port where the Ethernet cable from the router connects to your computer. Usually there are two indicator lights, one that is on and another that blinks. If your computer has indicator lights, check to see if the indicator lights are on. If the lights are not on, try reconnecting the Ethernet cable to the computer and the router. If you still do not see lights, there might be a problem with the router, the Ethernet cable, or your computer.

NOTE: Macintosh computers do not have indicator lights. To check the Ethernet connection on a Macintosh computer, click System Preferences in the Dock, and then click Network. If the Ethernet connection is working correctly, Built-in Ethernet appears in the list of connections, along with the IP address and other status information. If Built-in Ethernet does not appear in the list, there might be a problem with the router, the Ethernet cable, or your computer. For more information, click Help in the window.

Solve wireless problems (some models only)

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Contents Officejet 6500A Page HP Officejet 6500A E710 e-All-in-One series Acknowledgements Safety informationCopyright information Hewlett-Packard Company noticesContents Copy ScanFax Work with ink cartridges WebSolve a problem Solve copy problems Technical information Additional fax setup HP supplies and accessoriesNetwork setup Printer management tools Mobility AccessibilityGet started VisualUnderstand the printer parts Eco-TipsFront view Back view Printing supplies areaOverview of buttons and lights Use the printer control panelIcon Purpose Control-panel display iconsTo change settings for a mode Change printer settingsSelect the mode To select a different modeFinding the printer model number HP Digital SolutionsSelect print media Recommended papers for printing and copying HP Photo Value Packs Recommended papers for photo printingHP Advanced Photo Paper HP Everyday Photo PaperLoad an original on the scanner glass Tips for selecting and using mediaTo load an original on the scanner glass To load an original in the document feeder tray Load an original in the automatic document feeder ADFLoad standard-size media Load mediaTo load media Load media To load cards and photo paper Load envelopesLoad cards and photo paper To load envelopesTo load transparencies Load transparenciesLoad custom-size media Insert a memory cardTo insert a memory card To install the duplexer Install the accessories some models onlyInstall the duplexer Turn on accessories in the printer driverMaintain the printer Clean the scanner glassClean the exterior To clean the scanner glassTo clean the rollers or separator pad Clean the automatic document feeder ADFChapter Turn off the printer Print documents PrintPrint brochures Windows Print brochuresPrint documents Windows Print documents Mac OSQuality Normal or Best Print on envelopesPrint brochures Mac OS Print on envelopes WindowsPrint photos on photo paper Mac OS Print photosPrint on envelopes Mac OS Print photos on photo paper WindowsQuality Best or Maximum dpi Print photos from a memory deviceTo print selected photos Print on special and custom-size paper To print camera-selected photos using the Dpof standardPrint Dpof photos Select Manage Custom Sizes in the Paper Size pop-up menu Set up custom sizes Mac OSPrint borderless documents Print on special or custom-size paper Mac OSClick Print Borderless from the Borderless Printing option HP ePrintPrint borderless documents Windows Print borderless documents Mac OSTo print automatically on both sides of a page Windows Print on both sides duplexingGuidelines for printing on both sides of a Perform duplexingPrint on both sides duplexing Scan an original ScanScan to a computer Touch Start Scan Scan using WebscanTo scan using Webscan Scan to a memory cardMake sure the text on the document is clear Make sure the scanner glass or ADF window is cleanScanning documents as editable text Make sure the document is loaded correctlyTo copy documents Change copy settingsCopy Copy documentsTo change copy settings for a single job Send a fax FaxSend a standard fax To send a standard fax from the printer control panel Send a standard fax from the computerWindows Mac OS Send a fax manually from a phoneTo send a fax manually from an extension phone Send a fax from memory Send a fax using monitor dialingSchedule a fax to send later Send a fax to multiple recipients Send a fax in Error Correction ModeReceive a fax manually Receive a faxTo receive a fax manually Reprint received faxes from memory Set up backup faxTo set backup fax from the printer control panel On Error OnlyForward faxes to another number Poll to receive a faxSet automatic reduction for incoming faxes Set the paper size for received faxesTo set automatic reduction from the printer control panel Block unwanted fax numbers Receive faxes to your computer Fax to PC and Fax to Mac To modify settings from the printer’s control panel To set up Fax to PC WindowsTo set up Fax to Mac Mac OS Modify Fax to PC or Fax to Mac settingsTurn off Fax to PC or Fax to Mac Set up speed-dial entriesSet up and change speed-dial entries To set up speed-dial entriesTo change group speed-dial entries Set up and change group speed-dial entriesTo set up group speed-dial entries Delete speed-dial entriesPrint a list of speed-dial entries Change fax settingsConfigure the fax header Set the answer mode Auto answerTo set the number of rings before answering To set the answer modeSet the number of rings before answering Change the answer ring pattern for distinctive ringTo set the dial type Set the dial typeSet the redial options To change the answer ring pattern for distinctive ringSet the fax speed Set the fax sound volumeFax over Internet Protocol Fax and digital phone servicesUse reports To enable fax confirmationPrint fax confirmation reports Print and view the fax log Print fax error reportsClear the fax log Print a Caller ID Report Print the details of the last fax transactionView the Call History HP Apps WebMarketsplash by HP Information on ink cartridges and the printhead Work with ink cartridgesReplace the ink cartridges Check the estimated ink levelsRelated topics To replace the ink cartridges Replace the ink cartridges Usage information collection Store printing suppliesTo turn off usage information collection If you have a problem, follow these steps Solve a problemHP support HP support by phone Obtain electronic supportBefore you call Phone support period Telephone support numbers $OJ«ULH Troubleshooting topics General troubleshooting tips and resourcesAfter the phone support period Printer takes a long time to print Solve printing problemsPrinter shuts down unexpectedly Alignment failsSomething on the page is missing or incorrect Print troubleshootingEnvelopes print incorrectly Borderless printing Solution 1 Load the stack of envelopes correctlySolution 2 Check the envelope type Solution 3 Tuck the flaps to avoid paper jamsSolution 2 Load paper in the input tray Solution 1 Turn on the printerSolution 3 Select the correct printer To check the printer driver status Solution 4 Check the printer driver statusSolution 6 Remove all cancelled print jobs from the queue Solution 7 Clear the paper jamSolution 8 Make sure the print carriage can move freely Order Printer prints meaningless charactersSolution 3 Load the stack of paper correctly Solution 1 Check the printer marginsTo check your margin settings Solution 2 Verify the paper size settingTo preview the print layout Solution 1 Check the margin settingsSolution 2 Check the layout of the document Text or graphics are cut off at the edgeSolution 4 Try printing with borders Solution 3 Load the stack of papers correctlyBlank page came out while printing Paper is not picked up from the input tray Solution 3 Check the ink levelsSolution 4 Clean the printhead Solution 5 Load paper in the input traySolution 3 Check the print settings Solution 2 Make sure the paper is loaded correctlySolution 5 Check for a paper jam Solution 4 Clean the rollersSolution 6 Service the printer Wrong, inaccurate, or bleeding colors Print quality troubleshootingSolution 3 Check the paper type Solution 2 Check the paper loaded in the input traySolution 5 Check the print settings Solution 4 Check the ink levelsSolution 6 Align the printhead Solution 8 Contact HP support Solution 7 Clean the printheadInk is not filling the text or graphics completely Solution 4 Check the paper type Solution 2 Check the ink levelsSolution 6 Contact HP support Solution 5 Clean the printheadSolution 1 Check the paper type Solution 3 Rotate the image Solution 2 Use a higher print quality settingPrintouts have horizontal streaks or lines Solution 2 Check your print settings Solution 1 Make sure the paper is loaded correctlySolution 4 Align the printhead Solution 2 Check the paper type Solution 1 Check the print settingsPrintouts are faded or have dull colors Solution 5 Contact HP support Solution 3 Print the image in a smaller size Solution 2 Use a higher quality imagePrintouts seem blurry or fuzzy Printouts are slanted or skewed Vertical streaksPrintouts have vertical streaks Ink streaks on the back of the paper Solution 2 Make sure only one type of paper is loadedSolution 1 Print on a page of plain paper To remove excess ink using plain paperSolution 3 Align the printhead Solution 2 Wait while the ink driesSolution 1 Wait before you attempt to reprint Solution 2 Use TrueType or OpenType fontsPrinter prints slowly Solution 1 Use a lower print quality settingSolution 3 Contact HP support Printhead maintenanceClean the printhead Print and evaluate a print quality report To clean the printhead from the control panelAlign the printhead To align the printhead from the control panelInk Levels To evaluate the Print Quality DiagnosticRagged, irregularly streaked, or faded bars Good color barsCartridge color Solve a problem Bar colors are not uniform Regular white streaks in the barsAlignment Patterns Large Black Font TextIf you see no defects Advanced printhead maintenance To reinstall the printheadChapter To clean the printhead Chapter Clean the sensor windows on the ink cartridges Advanced ink cartridge maintenanceTo clean the sensor window on the ink cartridges To remove the ink cartridges Media is not supported for the printer or tray Solve paper-feed problemsMedia is not picked up from a tray Multiple pages are being picked up Solve copy problemsMedia is not coming out correctly Pages are skewingCopies are blank No copy came outDocuments are missing or faded Copy quality is poor Size is reducedCopy defects are apparent Incompletely filled text or graphics Solve scan problemsPrinter prints half a page, then ejects the paper Paper mismatchScan takes too long Scanner did nothingCheck the HP software Text cannot be edited Part of the document did not scan or text is missingCheck the originals Original is a second-generation photo or picture Error messages appearImage quality is better when printed Scanned image quality is poorScan defects are apparent Solve fax problemsFax test failed Fax Hardware Test failed SolutionSolve fax problems 133 Back view of the printer Phone Cord Connected to Correct Port on Fax test failedDial Tone Detection test failed Solution Fax Line Condition test failed Solution Display always shows Phone Off Hook Printer is having problems sending and receiving faxesSolution Printer is having problems sending a manual fax Solution Printer cannot receive faxes, but can send faxes Solution Solve fax problems 141 Fax tones are recorded on my answering machine Solution Printer cannot send faxes, but can receive faxes SolutionPhone cord that came with my printer is not long enough Computer cannot receive faxes Fax to PC and Fax to Mac Solve problems using HP Web sites and servicesTo extend your phone cord Color faxes do not printPrinter cannot read the memory card Solve photo memory card problemsSolve problems using HP Web services Solve problems using HP Web sitesCheck the memory card slot Solve wired Ethernet network problemsGeneral network troubleshooting Printer cannot read photos on the memory cardRestart components of the wireless network Solve wireless problems some models onlyBasic wireless troubleshooting some models only Make sure the wireless 802.11 light is turned onRun the Wireless Network Test Advanced wireless troubleshootingMake sure that the printer is connected to your network To check a wireless connectionNetwork Status Check to see if you can access the EWSTo access the EWS Make sure the printer is on the networkMake sure the printer is online and ready Add hardware addresses to a wireless access point WAP Configure your firewall to work with printers Ports are used for the following functions Printing Solve printer management problemsAdvanced firewall information Incoming UDP ports 137, 138, 161Check your Web browser Check your network setupEWS cannot be opened Check the computerHardware installation suggestions Troubleshoot installation issuesVerify installation preliminaries HP software installation suggestionsCheck the computer system To reset the printers network settings Solve network problemsGeneral network troubleshooting Problems connecting to a wired networkPrinter Status Report Understand the Printer Status ReportUnderstand the network configuration Chapter Clear paper jams Clear jamsTo clear a jam To clear a paper jam in the automatic document feeder ADF Avoid paper jams Technical information Warranty informationHP product Duration of limited warranty Hewlett-Packard limited warranty statementInk cartridge warranty information Physical specifications Printer specificationsPrinter features and capacities Network protocol specifications Processor and memory specificationsSystem requirements Media specifications Embedded Web server specificationsUnderstand specifications for supported media Cards Media size Input tray Duplexer someModels EnvelopesPhoto media Other media Set minimum margins Tray Type Weight CapacityMedia Left Right Top Bottom Margin Copy specifications Print resolutionGuidelines for two-sided duplex printing Fax specifications Electrical requirements Scan specificationsHP Web site specifications Operating environmentSound pressure bystander position Acoustic emission specificationMemory card specifications Sound powerRegulatory information Vcci Class B compliance statement for users in Japan FCC statementGeräuschemission Noise emission statement for GermanyRegulatory information 181 Appendix a Regulatory information for wireless products Australia wired fax statementExposure to radio frequency radiation Regulatory model number European Union regulatory noticeEMC Declaration of conformityRegulatory information 187 Environmental product stewardship program Environmental product stewardship program 189 Power consumption LICENSE.expat-mit--expat Third-party licensesHP Officejet 6500A E710 e-All-in-One series LICENSE.aes-pubdom--cryptoLICENSE.openssl--openssl Third-party licenses 193 Possibility of Such Damage LICENSE.zlib--zlib LICENSE.sha2-bsd--noscryptoAppendix a Freely, subject to the following restrictions Ink cartridges HP supplies and accessoriesOrder printing supplies online SuppliesHP media Set up faxing parallel phone systems Additional fax setupUSA Choose the correct fax setup for your home or officeDSL PBX Case a Separate fax line no voice calls received To set up the printer with a separate fax lineTo set up the printer with DSL Case B Set up the printer with DSLCase D Fax with a distinctive ring service on the same line Case E Shared voice/fax line To set up the printer with a distinctive ring serviceCase F Shared voice/fax line with voice mail To set up the printer with a shared voice/fax lineTo set up the printer with voice mail To set up the printer with a computer dial-up modem Set up the printer with a computer dial-up modemExample of a parallel splitter Set up the printer with a computer DSL/ADSL modemCase H Shared voice/fax line with computer modem To set up the printer with a computer DSL/ADSL modemShared voice/fax with computer dial-up modem Back view of the printer Shared voice/fax with computer DSL/ADSL modem Case I Shared voice/fax line with answering machine Page Phone port on your computer Page Set up faxing parallel phone systems 217 Obtain a DSL/ADSL filter from your DSL/ADSL provider Back view of the printer Serial-type fax setup To test fax setup via the printer control panel Test fax setupView and print network settings Network setupChange basic network settings Change advanced network settingsReset network settings Set up the printer for wireless communicationView IP settings Change IP settingsCommunication mode Understand 802.11 wireless network settingsNetwork name Ssid Data encryption Test the wireless connectionSecurity settings Change the connection methodTo change the connection method Mac OS Guidelines for ensuring wireless network securityTo add hardware addresses to a WAP Other guidelinesGuidelines for reducing interference on a wireless network Uninstall and reinstall the HP softwareTo uninstall from a Windows computer, method To uninstall from a Macintosh computer, method Embedded Web server Printer management toolsHP printer software Windows HP Utility Mac OSTo open the embedded Web server About cookiesHow do I? Fax Memory Full Errors WindowsPrinter Disconnected Cartridge Problem Printhead ProblemInk Alert Solution 3 Clean the electrical contacts Solution 2 Install the ink cartridges correctlySolution 4 Replace the ink cartridge Printer is out of paper Paper MismatchCartridge cradle cannot move Paper JamDoor or cover open General printer errorPreviously used ink cartridge installed Document failed to printIndex Symbols/NumericsPage Page OCR Page Page Twain 244 Page Hewlett-Packard Development Company, L.P

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