HP 6500A Plus - E710n manual Document failed to print, General printer error, Door or cover open

Page 240

Appendix G

To change the printer’s status, complete the following steps.

1.Click Start, point to Settings, and then click Printers or Printers and Faxes.

- Or -

Click Start, click Control Panel, and then double-click Printers.

2.If the printers listed in the dialog box are not being displayed in Details view, click the View menu, and then click Details.

3.If the printer is Paused, right-click the printer, and click Resume Printing.

4.Try using the printer again.

Document failed to print

The printer could not print the document because a problem occurred in the printing system. For information about solving printing problems, see Solve printing problems.

General printer error

There was a problem with the printer. Usually, you can resolve such problems by completing the following steps:

1.Press the (Power) button to turn off the printer.

2.Unplug the power cord, and then plug in the power cord again.

3.Press the (Power) button to turn on the printer.

If this problem persists, write down the error code provided in the message, and then contact HP support. For more information about contacting HP support, see HP support.

Door or cover open

Before the printer can print documents, all doors and covers must be closed.

TIP: When completely closed, most doors and covers snap into place. If the problem persists after you’ve securely closed all doors and covers, contact HP support. For more information, see HP support.

Previously used ink cartridge installed

The ink cartridge identified in the message was previously used in a different printer.

You can use ink cartridges in different printers, but if the cartridge was left outside of a printer for an extended period of time, the print quality of your documents might be affected. Also, if you use ink cartridges that have been used in a different printer, the ink level indicator might be inaccurate or unavailable.

If the print quality is unsatisfactory, try cleaning the printheads. For more information, see Clean the printhead.

NOTE: Ink from the cartridges is used in the printing process in a number of different ways, including in the initialization process, which prepares the printer and cartridges for printing, and in printhead servicing, which keeps print nozzles clear and ink flowing smoothly. In addition, some residual ink is left in the cartridge after it is used. For more information, see www.hp.com/go/inkusage.

For more information about storing ink cartridges, see Store printing supplies.

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Contents Officejet 6500A Page HP Officejet 6500A E710 e-All-in-One series Safety information Copyright informationHewlett-Packard Company notices AcknowledgementsContents Scan CopyFax Web Work with ink cartridgesSolve a problem Solve copy problems Technical information HP supplies and accessories Additional fax setupNetwork setup Printer management tools Accessibility Get startedVisual MobilityEco-Tips Understand the printer partsFront view Printing supplies area Back viewUse the printer control panel Overview of buttons and lightsControl-panel display icons Icon PurposeChange printer settings Select the modeTo select a different mode To change settings for a modeHP Digital Solutions Finding the printer model numberSelect print media Recommended papers for printing and copying Recommended papers for photo printing HP Advanced Photo PaperHP Everyday Photo Paper HP Photo Value PacksTips for selecting and using media Load an original on the scanner glassTo load an original on the scanner glass Load an original in the automatic document feeder ADF To load an original in the document feeder trayLoad media Load standard-size mediaTo load media Load media Load envelopes Load cards and photo paperTo load envelopes To load cards and photo paperLoad transparencies To load transparenciesInsert a memory card Load custom-size mediaTo insert a memory card Install the accessories some models only Install the duplexerTurn on accessories in the printer driver To install the duplexerClean the scanner glass Clean the exteriorTo clean the scanner glass Maintain the printerClean the automatic document feeder ADF To clean the rollers or separator padChapter Turn off the printer Print Print documentsPrint brochures Print documents WindowsPrint documents Mac OS Print brochures WindowsPrint on envelopes Print brochures Mac OSPrint on envelopes Windows Quality Normal or BestPrint photos Print on envelopes Mac OSPrint photos on photo paper Windows Print photos on photo paper Mac OSPrint photos from a memory device Quality Best or Maximum dpiTo print selected photos To print camera-selected photos using the Dpof standard Print on special and custom-size paperPrint Dpof photos Set up custom sizes Mac OS Print borderless documentsPrint on special or custom-size paper Mac OS Select Manage Custom Sizes in the Paper Size pop-up menuHP ePrint Print borderless documents WindowsPrint borderless documents Mac OS Click Print Borderless from the Borderless Printing optionPrint on both sides duplexing Guidelines for printing on both sides of aPerform duplexing To print automatically on both sides of a page WindowsPrint on both sides duplexing Scan Scan an originalScan to a computer Scan using Webscan To scan using WebscanScan to a memory card Touch Start ScanMake sure the scanner glass or ADF window is clean Scanning documents as editable textMake sure the document is loaded correctly Make sure the text on the document is clearChange copy settings CopyCopy documents To copy documentsTo change copy settings for a single job Fax Send a faxSend a standard fax Send a standard fax from the computer To send a standard fax from the printer control panelWindows Send a fax manually from a phone Mac OSTo send a fax manually from an extension phone Send a fax using monitor dialing Send a fax from memorySchedule a fax to send later Send a fax in Error Correction Mode Send a fax to multiple recipientsReceive a fax Receive a fax manuallyTo receive a fax manually Set up backup fax To set backup fax from the printer control panelOn Error Only Reprint received faxes from memoryPoll to receive a fax Forward faxes to another numberSet the paper size for received faxes Set automatic reduction for incoming faxesTo set automatic reduction from the printer control panel Block unwanted fax numbers Receive faxes to your computer Fax to PC and Fax to Mac To set up Fax to PC Windows To set up Fax to Mac Mac OSModify Fax to PC or Fax to Mac settings To modify settings from the printer’s control panelSet up speed-dial entries Set up and change speed-dial entriesTo set up speed-dial entries Turn off Fax to PC or Fax to MacSet up and change group speed-dial entries To set up group speed-dial entriesDelete speed-dial entries To change group speed-dial entriesChange fax settings Configure the fax headerSet the answer mode Auto answer Print a list of speed-dial entriesTo set the answer mode Set the number of rings before answeringChange the answer ring pattern for distinctive ring To set the number of rings before answeringSet the dial type Set the redial optionsTo change the answer ring pattern for distinctive ring To set the dial typeSet the fax sound volume Set the fax speedFax and digital phone services Fax over Internet ProtocolTo enable fax confirmation Use reportsPrint fax confirmation reports Print fax error reports Print and view the fax logClear the fax log Print the details of the last fax transaction Print a Caller ID ReportView the Call History Web HP AppsMarketsplash by HP Work with ink cartridges Information on ink cartridges and the printheadCheck the estimated ink levels Replace the ink cartridgesRelated topics To replace the ink cartridges Replace the ink cartridges Store printing supplies Usage information collectionTo turn off usage information collection Solve a problem If you have a problem, follow these stepsHP support Obtain electronic support HP support by phoneBefore you call Phone support period Telephone support numbers $OJ«ULH General troubleshooting tips and resources Troubleshooting topicsAfter the phone support period Solve printing problems Printer shuts down unexpectedlyAlignment fails Printer takes a long time to printPrint troubleshooting Something on the page is missing or incorrectEnvelopes print incorrectly Solution 1 Load the stack of envelopes correctly Solution 2 Check the envelope typeSolution 3 Tuck the flaps to avoid paper jams Borderless printingSolution 1 Turn on the printer Solution 2 Load paper in the input traySolution 3 Select the correct printer Solution 4 Check the printer driver status Solution 6 Remove all cancelled print jobs from the queueSolution 7 Clear the paper jam To check the printer driver statusSolution 8 Make sure the print carriage can move freely Printer prints meaningless characters OrderSolution 1 Check the printer margins To check your margin settingsSolution 2 Verify the paper size setting Solution 3 Load the stack of paper correctlySolution 1 Check the margin settings Solution 2 Check the layout of the documentText or graphics are cut off at the edge To preview the print layoutSolution 3 Load the stack of papers correctly Solution 4 Try printing with bordersBlank page came out while printing Solution 3 Check the ink levels Solution 4 Clean the printheadSolution 5 Load paper in the input tray Paper is not picked up from the input traySolution 2 Make sure the paper is loaded correctly Solution 3 Check the print settingsSolution 4 Clean the rollers Solution 5 Check for a paper jamSolution 6 Service the printer Print quality troubleshooting Wrong, inaccurate, or bleeding colorsSolution 2 Check the paper loaded in the input tray Solution 3 Check the paper typeSolution 4 Check the ink levels Solution 5 Check the print settingsSolution 6 Align the printhead Solution 7 Clean the printhead Solution 8 Contact HP supportInk is not filling the text or graphics completely Solution 2 Check the ink levels Solution 4 Check the paper typeSolution 5 Clean the printhead Solution 6 Contact HP supportSolution 1 Check the paper type Solution 2 Use a higher print quality setting Solution 3 Rotate the imagePrintouts have horizontal streaks or lines Solution 1 Make sure the paper is loaded correctly Solution 2 Check your print settingsSolution 4 Align the printhead Solution 1 Check the print settings Solution 2 Check the paper typePrintouts are faded or have dull colors Solution 5 Contact HP support Solution 2 Use a higher quality image Solution 3 Print the image in a smaller sizePrintouts seem blurry or fuzzy Vertical streaks Printouts are slanted or skewedPrintouts have vertical streaks Solution 2 Make sure only one type of paper is loaded Solution 1 Print on a page of plain paperTo remove excess ink using plain paper Ink streaks on the back of the paperSolution 2 Wait while the ink dries Solution 1 Wait before you attempt to reprintSolution 2 Use TrueType or OpenType fonts Solution 3 Align the printheadSolution 1 Use a lower print quality setting Printer prints slowlyPrinthead maintenance Solution 3 Contact HP supportClean the printhead To clean the printhead from the control panel Align the printheadTo align the printhead from the control panel Print and evaluate a print quality reportTo evaluate the Print Quality Diagnostic Ink LevelsGood color bars Ragged, irregularly streaked, or faded barsCartridge color Solve a problem Regular white streaks in the bars Bar colors are not uniformLarge Black Font Text Alignment PatternsAdvanced printhead maintenance To reinstall the printhead If you see no defectsChapter To clean the printhead Chapter Advanced ink cartridge maintenance Clean the sensor windows on the ink cartridgesTo clean the sensor window on the ink cartridges To remove the ink cartridges Solve paper-feed problems Media is not supported for the printer or trayMedia is not picked up from a tray Solve copy problems Media is not coming out correctlyPages are skewing Multiple pages are being picked upNo copy came out Copies are blankDocuments are missing or faded Size is reduced Copy quality is poorCopy defects are apparent Solve scan problems Printer prints half a page, then ejects the paperPaper mismatch Incompletely filled text or graphicsScanner did nothing Scan takes too longCheck the HP software Part of the document did not scan or text is missing Text cannot be editedCheck the originals Error messages appear Image quality is better when printedScanned image quality is poor Original is a second-generation photo or pictureSolve fax problems Scan defects are apparentFax Hardware Test failed Solution Fax test failedSolve fax problems 133 Phone Cord Connected to Correct Port on Fax test failed Back view of the printerDial Tone Detection test failed Solution Fax Line Condition test failed Solution Printer is having problems sending and receiving faxes Display always shows Phone Off HookSolution Printer is having problems sending a manual fax Solution Printer cannot receive faxes, but can send faxes Solution Solve fax problems 141 Printer cannot send faxes, but can receive faxes Solution Fax tones are recorded on my answering machine SolutionPhone cord that came with my printer is not long enough Solve problems using HP Web sites and services To extend your phone cordColor faxes do not print Computer cannot receive faxes Fax to PC and Fax to MacSolve photo memory card problems Solve problems using HP Web servicesSolve problems using HP Web sites Printer cannot read the memory cardSolve wired Ethernet network problems General network troubleshootingPrinter cannot read photos on the memory card Check the memory card slotSolve wireless problems some models only Basic wireless troubleshooting some models onlyMake sure the wireless 802.11 light is turned on Restart components of the wireless networkAdvanced wireless troubleshooting Run the Wireless Network TestTo check a wireless connection Make sure that the printer is connected to your networkCheck to see if you can access the EWS To access the EWSMake sure the printer is on the network Network StatusMake sure the printer is online and ready Add hardware addresses to a wireless access point WAP Configure your firewall to work with printers Solve printer management problems Advanced firewall informationIncoming UDP ports 137, 138, 161 Ports are used for the following functions PrintingCheck your network setup EWS cannot be openedCheck the computer Check your Web browserTroubleshoot installation issues Hardware installation suggestionsHP software installation suggestions Verify installation preliminariesCheck the computer system Solve network problems General network troubleshootingProblems connecting to a wired network To reset the printers network settingsUnderstand the Printer Status Report Printer Status ReportUnderstand the network configuration Chapter Clear jams Clear paper jamsTo clear a jam To clear a paper jam in the automatic document feeder ADF Avoid paper jams Warranty information Technical informationHewlett-Packard limited warranty statement HP product Duration of limited warrantyInk cartridge warranty information Printer specifications Physical specificationsPrinter features and capacities Processor and memory specifications Network protocol specificationsSystem requirements Embedded Web server specifications Media specificationsUnderstand specifications for supported media Media size Input tray Duplexer some ModelsEnvelopes CardsPhoto media Other media Tray Type Weight Capacity Set minimum marginsMedia Left Right Top Bottom Margin Print resolution Copy specificationsGuidelines for two-sided duplex printing Fax specifications Scan specifications HP Web site specificationsOperating environment Electrical requirementsAcoustic emission specification Memory card specificationsSound power Sound pressure bystander positionRegulatory information FCC statement Vcci Class B compliance statement for users in JapanNoise emission statement for Germany GeräuschemissionRegulatory information 181 Appendix a Australia wired fax statement Regulatory information for wireless productsExposure to radio frequency radiation European Union regulatory notice Regulatory model numberDeclaration of conformity EMCRegulatory information 187 Environmental product stewardship program Environmental product stewardship program 189 Power consumption Third-party licenses HP Officejet 6500A E710 e-All-in-One seriesLICENSE.aes-pubdom--crypto LICENSE.expat-mit--expatLICENSE.openssl--openssl Third-party licenses 193 Possibility of Such Damage LICENSE.sha2-bsd--noscrypto LICENSE.zlib--zlibAppendix a Freely, subject to the following restrictions HP supplies and accessories Order printing supplies onlineSupplies Ink cartridgesHP media Additional fax setup Set up faxing parallel phone systemsChoose the correct fax setup for your home or office USADSL PBX To set up the printer with a separate fax line Case a Separate fax line no voice calls receivedCase B Set up the printer with DSL To set up the printer with DSLCase D Fax with a distinctive ring service on the same line To set up the printer with a distinctive ring service Case E Shared voice/fax lineTo set up the printer with a shared voice/fax line Case F Shared voice/fax line with voice mailTo set up the printer with voice mail Set up the printer with a computer dial-up modem To set up the printer with a computer dial-up modemSet up the printer with a computer DSL/ADSL modem Example of a parallel splitterTo set up the printer with a computer DSL/ADSL modem Case H Shared voice/fax line with computer modemShared voice/fax with computer dial-up modem Back view of the printer Shared voice/fax with computer DSL/ADSL modem Case I Shared voice/fax line with answering machine Page Phone port on your computer Page Set up faxing parallel phone systems 217 Obtain a DSL/ADSL filter from your DSL/ADSL provider Back view of the printer Serial-type fax setup Test fax setup To test fax setup via the printer control panelNetwork setup Change basic network settingsChange advanced network settings View and print network settingsSet up the printer for wireless communication View IP settingsChange IP settings Reset network settingsUnderstand 802.11 wireless network settings Communication modeNetwork name Ssid Test the wireless connection Security settingsChange the connection method Data encryptionGuidelines for ensuring wireless network security To add hardware addresses to a WAPOther guidelines To change the connection method Mac OSUninstall and reinstall the HP software Guidelines for reducing interference on a wireless networkTo uninstall from a Windows computer, method To uninstall from a Macintosh computer, method Printer management tools HP printer software WindowsHP Utility Mac OS Embedded Web serverAbout cookies To open the embedded Web serverHow do I? Errors Windows Fax Memory FullPrinter Disconnected Printhead Problem Cartridge Problem Ink Alert Solution 2 Install the ink cartridges correctly Solution 3 Clean the electrical contactsSolution 4 Replace the ink cartridge Paper Mismatch Cartridge cradle cannot movePaper Jam Printer is out of paperGeneral printer error Previously used ink cartridge installedDocument failed to print Door or cover openSymbols/Numerics IndexPage Page OCR Page Page Twain 244 Page Hewlett-Packard Development Company, L.P
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