HP MFP M225dn Customer support, Get 24-hour Internet support, ljMFPM226, Register your product

Page 100

Customer support

Customer support

Get telephone support for your country/region

Have the product name, serial number, date of purchase, and problem description ready.

Country/region phone numbers are on the flyer that was in the box with your product or at www.hp.com/support/.

Get 24-hour Internet support	www.hp.com/support/ljMFPM225, www.hp.com/support/
	ljMFPM226

Download software utilities, drivers, and electronic information	www.hp.com/support/ljMFPM225, www.hp.com/support/
	ljMFPM226

Order additional HP service or maintenance agreements	www.hp.com/go/carepack

Register your product	www.register.hp.com

90 Chapter 9 Solve problems

ENWW

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Contents

LaserJet Pro MFP M225, M226 User GuideM225dn M226dnPage User Guide HP LaserJet Pro MFP M225, M226Copyright and License Trademark CreditsTable of contents 5 Copy 6 Scan7 Fax 8 Manage the product9 Solve problems Index ENWW Product hardware setup and software installation 1 Product introductionProduct comparison Product views For more informationProduct comparison 2 Chapter 1 Product introductionProduct comparison 4 Chapter 1 Product introduction Power consumption, electrical specifications, and acoustic emissions Operating-environment specificationsProduct views Product front viewProduct front view Product back view Control-panel views dndwProduct back view Control-panel views M225dn, M225rdn, and M226dn control panelNumeric keypad Use the keypad to enter fax numbers or select menu optionsFax Redial button Recalls the fax number used for the previous fax jobM225dw and M226dw control panel 10 Chapter 1 Product introductionClears settings, cancels the current job, or exits the current Scan to USB DriveScan to Network Folder Scan to E-mailProduct hardware setup and software installation 12 Chapter 1 Product introductionSupported paper sizes and types Load the priority input tray Tray 2 Paper traysLoad the main input tray Tray Supported paper sizes Supported paper sizes and typesSupported paper sizes Supported paper types Envelope Monarch Supported paper types TypeLoad the priority input tray Tray Table 2-1 Tray 1 paper orientation18 Chapter 2 Paper trays Table 2-1 Tray 1 paper orientation continuedLoad the main input tray Tray 4. Close the dust cover 3. Adjust the paper guides until they are snug against the paper20 Chapter 2 Paper trays Table 2-2 Tray 2 paper orientation 22 Chapter 2 Paper trays 3 Parts, supplies, and accessories Order parts, accessories, and supplies Replace the toner cartridgeSupplies and accessories Order parts, accessories, and suppliesOrdering Replace the toner cartridge CAUTION Do not touch the shutter or the surface of the roller 8. Close the top cover 9. Lower the scanner assembly 28 Chapter 3 Parts, supplies, and accessories Set up HP Wireless Direct Printing Mobile printing 4 PrintPrint tasks Windows Print tasks Mac OS Use walk-up USB printing dw models onlyHow to print Windows How to print Windows Automatically print on both sides WindowsPrint tasks Windows Manually print on both sides Windows5. Click or tap the OK button to print the job Print tasks WindowsAutomatically print on both sides Windows Manually print on both sides Windows Print multiple pages per sheet Windows Select the paper type Windows Additional print tasksHow to print OS How to print OS Automatically print on both sides OSPrint tasks Mac OS Automatically print on both sides OSPrint multiple pages per sheet OS Select the paper type OSSet up HP Wireless Direct Printing Wireless Menu Wireless Direct On/OffNetwork Setup Show IP Address Mobile printingHP ePrint via email HP ePrint via email HP ePrint software AirPrintHP ePrint software AirPrintUse walk-up USB printing dw models only Print Documents View and Print Photos Scan to USB Drive42 Chapter 4 Print 5 Copy Make a copy Copy on both sides duplexMake a copy Copy on both sides duplex Copy on both sides automaticallyCopy on both sides manually Copy on both sides automatically Copy on both sides manually46 Chapter 5 Copy Scan by using the HP Scan software Windows Scan by using the HP Scan software MacSet up Scan to E-mail touchscreen models only Set up Scan to Network Folder touchscreen models onlyScan by using the HP Scan software Windows Scan by using the HP Scan software Mac Set up Scan to E-mail touchscreen models only Set up the Scan to Email feature via the HP Embedded Web Server OSIntroduction Use the Scan to E-Mail Wizard WindowsSet up the Scan to Email feature via the HP Embedded Web Server OS c. Click Begin Scan to E-mail Setup. The EWS opens 8. Click Save and Test to complete the setup Use the Scan to Network Folder Setup Wizard Windows Set up Scan to Network Folder touchscreen models onlyUse the Scan to Network Folder Setup Wizard Windows 4. On the Network Folder Configuration page, click the New button Use a Web browser to open the HP Embedded Web Server EWSUse HP Utility to open the HP Embedded Web Server EWS b. In HP Utility, select Scan to Network Folder4. Click the New button under Network Folder Configuration In the Secure the Folder Access with a PIN section, enter the PINScan to a USB flash drive touchscreen models only 4. Touch the Scan to USB Drive screenScan to email touchscreen models only Scan to a network folder touchscreen models only 3. Touch the Scan to Network Folder item60 Chapter 6 Scan Set up to send and receive faxes Send a fax 7 FaxSet up to send and receive faxes Step 2 Set up the fax Step 3 Configure the fax time, date, and header2. Step 2 Set up the fax on page 3. Step 3 Configure the fax time, date, and header on pageStep 2 Set up the fax Dedicated phone lineDedicated phone line on page Shared voice/fax line on page Shared voice/fax line with an answering machine on pageShared voice/fax line c. Open the Advanced Setup menu Shared voice/fax line with an answering machine5. Configure the rings to answer setting on the product Step 3 Configure the fax time, date, and header HP Fax Setup WizardProduct control panel Product control panel on pageStep 4 Run a fax test HP Device ToolboxHP Embedded Web Server 12. Continue to Step 4 Run a fax test on pagePage Send a fax using the HP software Windows Send a faxFax from the flatbed scanner Fax from the document feeder2. Adjust the paper guides until they are snug against the paper Send a fax using the HP software Windows 5. Click Send NowUse HP Web Services applications touchscreen models only Advanced configuration with HP Utility for Mac OSConfigure IP network settings HP Web Jetadmin Product security features Economy settings Update the firmwareUse HP Web Services applications touchscreen models only 2. Touch the Enable Web Services buttonChange the product connection type Windows Open the HP Embedded Web Server EWS from the Start menu Open the HP Embedded Web Server EWS from a Web browserPage Configure the Scan to Network Folder and Scan to E-mail features 78 Chapter 8 Manage the productAdvanced configuration with HP Utility for Mac OS HP Utility featuresOpen HP Utility 3. Click the Options & Supplies button80 Chapter 8 Manage the product Configure IP network settings View or change network settingsPrinter sharing disclaimer View or change network settings Manually configure IPv4 TCP/IP parameters from the control panelManually configure IPv4 TCP/IP parameters from the control panel HP Web Jetadmin Product security features Set or change the product password using the HP Embedded Web ServerEconomy settings Configure the Sleep/Auto Off After settingPrint with EconoMode Configure the Sleep/Auto Off After setting System Setup Energy Settings Sleep/Auto Off Sleep/Auto Off AfterSystem Setup Energy Settings Sleep/Auto Off Sleep/Auto Off After System Setup Energy Settings Sleep/Auto Off Wake EventsUpdate the firmware Method one Update the firmware using the control panelMethod two Update the firmware using the Firmware Update Utility 3. Under the Firmware section, locate the Firmware Update Utility9 Solve problems Restore the factory-set defaultsImprove fax image quality Solve wired network problems Solve wireless network problems Solve fax problemsCustomer support Order additional HP service or maintenance agreementsGet 24-hour Internet support ljMFPM226Control panel help system touchscreen models only Restore the factory-set defaults System Setup Supply Settings Black Cartridge Very Low Setting Enable or disable the Very Low settingsSystem Setup Supply Settings Black Cartridge Very Low Setting Clean the pickup rollers and separation pad in the document feeder Product does not pick up paper or misfeedsThe product does not pick up paper The product picks up multiple sheets of paperClean the pickup rollers and separation pad in the document feeder Page Jam locations Clear jamsExperiencing frequent or recurring paper jams? c. Select Cleaning Page c. SelectConfiguration ReportClear jams in the document feeder 6. Close the jam-access cover 7. Close the document-feeder input tray 5. Remove any jammed paper from under the cover102 Chapter 9 Solve problems Clear jams in the toner-cartridge areaA Jam in cartridge area message displays on the product control panel 5. Reinsert the toner cartridge 6. Close the top cover 7. Lower the scanner assembly 104 Chapter 9 Solve problems3. Pull out the green tab to release the jam-access cover Clear jams in the output binA Jam in output bin message displays on the product control panel 106 Chapter 9 Solve problems 4. Remove any jammed paper 5. Close the jam-access cover6. Close the top cover ENWW Clear jams in the duplexer 108 Chapter 9 Solve problemsA Jam in duplex area message displays on the product control panel 1. Open the rear door3. Close the rear door Set the paper-type setting for the print job Check the paper-type setting WindowsSet the paper-type setting for the print job Check the toner-cartridge status Clean the productClean the product Check the paper type setting OSPrint a cleaning page Check the toner-cartridge statusInspect the toner cartridge for damage Check the scanner glass for dirt and smudgesCheck other print job settings Use paper that meets HP specificationsCheck the EconoMode settings Check the paper and printing environmentClear the EconoMode check box to disable it 114 Chapter 9 Solve problemsSelect the 600 dpi option Select the FastRes 1200 optionTry a different print driver Check the paper settings Improve copy and scan qualityCheck the scanner glass for dirt and smudges Optimize for text or picturesEdge-to-edge copying Considerations for printing or scanning documents with cropped edgesClean the pickup rollers and separation pad in the document feeder Check the send-fax resolution setting Check the lightness/darkness settingCheck the send-fax resolution setting Check the lightness/darkness settingCheck the Error Correction setting Check the Fit-to-Page setting Send to a different fax machine Check the senders fax machineSolve wired network problems The computer is using the incorrect IP address for the productThe computer is using the incorrect IP address for the product New software programs might be causing compatibility problemsThe computer or workstation might be set up incorrectly New software programs might be causing compatibility problemsThe product is disabled, or other network settings are incorrect Solve wireless network problems Wireless connectivity checklistWireless connectivity checklist The product does not print after the wireless configuration completesThe product does not print after the wireless configuration completes Cannot connect more computers to the wireless productThe wireless product loses communication when connected to a VPN The network does not appear in the wireless networks listThe wireless network is not functioning Perform a wireless network diagnostic testReduce interference on a wireless network 2. Open the Self Diagnostics menuSolve fax problems Check the hardware setupCheck the hardware setup Faxes are sending slowly Fax quality is poor Fax cuts off or prints on two pagesFaxes are sending slowly Fax quality is poor Fax cuts off or prints on two pagesIndex Page Web Services 134 Index Page CF484-90901* *CF484-90901 CF484-90901

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