●For Windows, click Start, click Run, type cmd, and then press Enter.
●For OS X, go to Applications, then Utilities, and open Terminal.
b.Type ping followed by the IP address for your product.
c.If the window displays round-trip times, the network is working.
2.If the ping command failed, verify that the network hubs are on, and then verify that the network settings, the product, and the computer are all configured for the same network.
The product is using incorrect link and duplex settings for the network
Hewlett-Packard recommends leaving these settings in automatic mode (the default setting). If you change these settings, you must also change them for your network.
New software programs might be causing compatibility problems
Verify that any new software programs are correctly installed and that they use the correct print driver.
The computer or workstation might be set up incorrectly
1.Check the network drivers, print drivers, and the network redirection settings.
2.Verify that the operating system is configured correctly.
The product is disabled, or other network settings are incorrect
1.Review the configuration page to check the status of the network protocol. Enable it if necessary.
2.Reconfigure the network settings if necessary.
124 Chapter 9 Solve problems | ENWW |
M225dn
LaserJet Pro MFP M225, M226
User Guide
M226dn
Page
User Guide
HP LaserJet Pro MFP M225, M226
Copyright and License
Trademark Credits
Table of contents
5 Copy
6 Scan
7 Fax
8 Manage the product
9 Solve problems
Index
ENWW
Product comparison Product views
Product hardware setup and software installation
1 Product introduction
For more information
Product comparison
2 Chapter 1 Product introduction
Product comparison
4 Chapter 1 Product introduction
Power consumption, electrical specifications, and acoustic emissions
Operating-environment specifications
Product front view Product back view Control-panel views
Product views
Product front view
dndw
Product back view
Control-panel views
M225dn, M225rdn, and M226dn control panel
Fax Redial button
Numeric keypad
Use the keypad to enter fax numbers or select menu options
Recalls the fax number used for the previous fax job
M225dw and M226dw control panel
10 Chapter 1 Product introduction
Scan to Network Folder
Clears settings, cancels the current job, or exits the current
Scan to USB Drive
Scan to E-mail
Product hardware setup and software installation
12 Chapter 1 Product introduction
Load the main input tray Tray
2 Paper trays
Supported paper sizes and types Load the priority input tray Tray
Supported paper sizes Supported paper types
Supported paper sizes and types
Supported paper sizes
Envelope Monarch
Supported paper types
Type
Load the priority input tray Tray
Table 2-1 Tray 1 paper orientation
18 Chapter 2 Paper trays
Table 2-1 Tray 1 paper orientation continued
Load the main input tray Tray
20 Chapter 2 Paper trays
3. Adjust the paper guides until they are snug against the paper
4. Close the dust cover
Table 2-2 Tray 2 paper orientation
22 Chapter 2 Paper trays
3 Parts, supplies, and accessories
Order parts, accessories, and supplies Replace the toner cartridge
Ordering
Order parts, accessories, and supplies
Supplies and accessories
Replace the toner cartridge
CAUTION Do not touch the shutter or the surface of the roller
8. Close the top cover 9. Lower the scanner assembly
28 Chapter 3 Parts, supplies, and accessories
Print tasks Windows Print tasks Mac OS
Set up HP Wireless Direct Printing Mobile printing
4 Print
Use walk-up USB printing dw models only
Print tasks Windows
How to print Windows
How to print Windows Automatically print on both sides Windows
Manually print on both sides Windows
5. Click or tap the OK button to print the job
Print tasks Windows
Automatically print on both sides Windows
Manually print on both sides Windows
Print multiple pages per sheet Windows
Select the paper type Windows
Additional print tasks
Print tasks Mac OS
How to print OS
How to print OS Automatically print on both sides OS
Automatically print on both sides OS
Print multiple pages per sheet OS
Select the paper type OS
Set up HP Wireless Direct Printing
Wireless Menu Wireless Direct On/Off
HP ePrint via email
Network Setup Show IP Address
Mobile printing
HP ePrint via email HP ePrint software AirPrint
HP ePrint software
AirPrint
Use walk-up USB printing dw models only
Print Documents View and Print Photos Scan to USB Drive
42 Chapter 4 Print
5 Copy
Make a copy Copy on both sides duplex
Make a copy
Copy on both sides manually
Copy on both sides duplex
Copy on both sides automatically
Copy on both sides automatically Copy on both sides manually
46 Chapter 5 Copy
Set up Scan to E-mail touchscreen models only
Scan by using the HP Scan software Windows
Scan by using the HP Scan software Mac
Set up Scan to Network Folder touchscreen models only
Scan by using the HP Scan software Windows
Scan by using the HP Scan software Mac
Introduction
Set up Scan to E-mail touchscreen models only
Set up the Scan to Email feature via the HP Embedded Web Server OS
Use the Scan to E-Mail Wizard Windows
Set up the Scan to Email feature via the HP Embedded Web Server OS
c. Click Begin Scan to E-mail Setup. The EWS opens
8. Click Save and Test to complete the setup
Use the Scan to Network Folder Setup Wizard Windows
Set up Scan to Network Folder touchscreen models only
Use the Scan to Network Folder Setup Wizard Windows
Use HP Utility to open the HP Embedded Web Server EWS
4. On the Network Folder Configuration page, click the New button
Use a Web browser to open the HP Embedded Web Server EWS
b. In HP Utility, select Scan to Network Folder
4. Click the New button under Network Folder Configuration
In the Secure the Folder Access with a PIN section, enter the PIN
Scan to a USB flash drive touchscreen models only
4. Touch the Scan to USB Drive screen
Scan to email touchscreen models only
Scan to a network folder touchscreen models only
3. Touch the Scan to Network Folder item
60 Chapter 6 Scan
Set up to send and receive faxes Send a fax
7 Fax
2. Step 2 Set up the fax on page
Set up to send and receive faxes
Step 2 Set up the fax Step 3 Configure the fax time, date, and header
3. Step 3 Configure the fax time, date, and header on page
Dedicated phone line on page Shared voice/fax line on page
Step 2 Set up the fax
Dedicated phone line
Shared voice/fax line with an answering machine on page
Shared voice/fax line
c. Open the Advanced Setup menu
Shared voice/fax line with an answering machine
5. Configure the rings to answer setting on the product
Product control panel
Step 3 Configure the fax time, date, and header
HP Fax Setup Wizard
Product control panel on page
HP Embedded Web Server
Step 4 Run a fax test
HP Device Toolbox
12. Continue to Step 4 Run a fax test on page
Page
Fax from the flatbed scanner
Send a fax using the HP software Windows
Send a fax
Fax from the document feeder
2. Adjust the paper guides until they are snug against the paper
Send a fax using the HP software Windows
5. Click Send Now
Configure IP network settings HP Web Jetadmin
Use HP Web Services applications touchscreen models only
Advanced configuration with HP Utility for Mac OS
Product security features Economy settings Update the firmware
Use HP Web Services applications touchscreen models only
2. Touch the Enable Web Services button
Change the product connection type Windows
Open the HP Embedded Web Server EWS from the Start menu
Open the HP Embedded Web Server EWS from a Web browser
Page
Configure the Scan to Network Folder and Scan to E-mail features
78 Chapter 8 Manage the product
Open HP Utility
Advanced configuration with HP Utility for Mac OS
HP Utility features
3. Click the Options & Supplies button
80 Chapter 8 Manage the product
Printer sharing disclaimer View or change network settings
Configure IP network settings
View or change network settings
Manually configure IPv4 TCP/IP parameters from the control panel
Manually configure IPv4 TCP/IP parameters from the control panel
HP Web Jetadmin
Product security features
Set or change the product password using the HP Embedded Web Server
Print with EconoMode Configure the Sleep/Auto Off After setting
Economy settings
Configure the Sleep/Auto Off After setting
System Setup Energy Settings Sleep/Auto Off Sleep/Auto Off After
System Setup Energy Settings Sleep/Auto Off Sleep/Auto Off After
System Setup Energy Settings Sleep/Auto Off Wake Events
Update the firmware
Method one Update the firmware using the control panel
Method two Update the firmware using the Firmware Update Utility
3. Under the Firmware section, locate the Firmware Update Utility
Improve fax image quality Solve wired network problems
9 Solve problems
Restore the factory-set defaults
Solve wireless network problems Solve fax problems
Get 24-hour Internet support
Customer support
Order additional HP service or maintenance agreements
ljMFPM226
Control panel help system touchscreen models only
Restore the factory-set defaults
System Setup Supply Settings
Enable or disable the Very Low settings
System Setup Supply Settings Black Cartridge Very Low Setting
Black Cartridge Very Low Setting
The product does not pick up paper
Clean the pickup rollers and separation pad in the document feeder
Product does not pick up paper or misfeeds
The product picks up multiple sheets of paper
Clean the pickup rollers and separation pad in the document feeder
Page
Experiencing frequent or recurring paper jams?
Clear jams
Jam locations
c. Select Cleaning Page
c. SelectConfiguration Report
Clear jams in the document feeder
6. Close the jam-access cover 7. Close the document-feeder input tray
5. Remove any jammed paper from under the cover
A Jam in cartridge area message displays on the product control panel
Clear jams in the toner-cartridge area
102 Chapter 9 Solve problems
5. Reinsert the toner cartridge 6. Close the top cover
7. Lower the scanner assembly
104 Chapter 9 Solve problems
A Jam in output bin message displays on the product control panel
Clear jams in the output bin
3. Pull out the green tab to release the jam-access cover
6. Close the top cover
4. Remove any jammed paper 5. Close the jam-access cover
106 Chapter 9 Solve problems
Clear jams
A Jam in duplex area message displays on the product control panel
Clear jams in the duplexer
108 Chapter 9 Solve problems
1. Open the rear door
3. Close the rear door
Set the paper-type setting for the print job
Set the paper-type setting for the print job
Check the paper-type setting Windows
Check the toner-cartridge status Clean the product
Print a cleaning page
Clean the product
Check the paper type setting OS
Check the toner-cartridge status
Inspect the toner cartridge for damage
Check the scanner glass for dirt and smudges
Check the EconoMode settings
Check other print job settings
Use paper that meets HP specifications
Check the paper and printing environment
Select the 600 dpi option
Clear the EconoMode check box to disable it
114 Chapter 9 Solve problems
Select the FastRes 1200 option
Try a different print driver
Check the scanner glass for dirt and smudges
Check the paper settings
Improve copy and scan quality
Optimize for text or pictures
Edge-to-edge copying
Considerations for printing or scanning documents with cropped edges
Clean the pickup rollers and separation pad in the document feeder
Check the send-fax resolution setting
Check the send-fax resolution setting
Check the lightness/darkness setting
Check the lightness/darkness setting
Check the Error Correction setting
Check the Fit-to-Page setting
Send to a different fax machine
Check the senders fax machine
The computer is using the incorrect IP address for the product
Solve wired network problems
The computer is using the incorrect IP address for the product
New software programs might be causing compatibility problems
The product is disabled, or other network settings are incorrect
New software programs might be causing compatibility problems
The computer or workstation might be set up incorrectly
Wireless connectivity checklist
Solve wireless network problems
Wireless connectivity checklist
The product does not print after the wireless configuration completes
The wireless product loses communication when connected to a VPN
The product does not print after the wireless configuration completes
Cannot connect more computers to the wireless product
The network does not appear in the wireless networks list
Reduce interference on a wireless network
The wireless network is not functioning
Perform a wireless network diagnostic test
2. Open the Self Diagnostics menu
Check the hardware setup Faxes are sending slowly Fax quality is poor
Solve fax problems
Check the hardware setup
Fax cuts off or prints on two pages
Faxes are sending slowly
Fax quality is poor
Fax cuts off or prints on two pages
Index
Page
Web Services
134 Index
Page
CF484-90901* *CF484-90901
CF484-90901