HP MFP M225dn, MFP M225dw manual New software programs might be causing compatibility problems

Page 134

●For Windows, click Start, click Run, type cmd, and then press Enter.

●For OS X, go to Applications, then Utilities, and open Terminal.

b.Type ping followed by the IP address for your product.

c.If the window displays round-trip times, the network is working.

2.If the ping command failed, verify that the network hubs are on, and then verify that the network settings, the product, and the computer are all configured for the same network.

The product is using incorrect link and duplex settings for the network

Hewlett-Packard recommends leaving these settings in automatic mode (the default setting). If you change these settings, you must also change them for your network.

New software programs might be causing compatibility problems

Verify that any new software programs are correctly installed and that they use the correct print driver.

The computer or workstation might be set up incorrectly

1.Check the network drivers, print drivers, and the network redirection settings.

2.Verify that the operating system is configured correctly.

The product is disabled, or other network settings are incorrect

1.Review the configuration page to check the status of the network protocol. Enable it if necessary.

2.Reconfigure the network settings if necessary.

124 Chapter 9 Solve problems

ENWW

Image 134

Contents

M225dn LaserJet Pro MFP M225, M226User Guide M226dnPage User Guide HP LaserJet Pro MFP M225, M226Copyright and License Trademark CreditsTable of contents 5 Copy 6 Scan7 Fax 8 Manage the product9 Solve problems Index ENWW Product comparison Product views Product hardware setup and software installation1 Product introduction For more informationProduct comparison 2 Chapter 1 Product introductionProduct comparison 4 Chapter 1 Product introduction Power consumption, electrical specifications, and acoustic emissions Operating-environment specificationsProduct front view Product back view Control-panel views Product viewsProduct front view dndwProduct back view Control-panel views M225dn, M225rdn, and M226dn control panelFax Redial button Numeric keypadUse the keypad to enter fax numbers or select menu options Recalls the fax number used for the previous fax jobM225dw and M226dw control panel 10 Chapter 1 Product introductionScan to Network Folder Clears settings, cancels the current job, or exits the currentScan to USB Drive Scan to E-mailProduct hardware setup and software installation 12 Chapter 1 Product introductionLoad the main input tray Tray 2 Paper traysSupported paper sizes and types Load the priority input tray Tray Supported paper sizes Supported paper types Supported paper sizes and typesSupported paper sizes Envelope Monarch Supported paper types TypeLoad the priority input tray Tray Table 2-1 Tray 1 paper orientation18 Chapter 2 Paper trays Table 2-1 Tray 1 paper orientation continuedLoad the main input tray Tray 20 Chapter 2 Paper trays 3. Adjust the paper guides until they are snug against the paper4. Close the dust cover Table 2-2 Tray 2 paper orientation 22 Chapter 2 Paper trays 3 Parts, supplies, and accessories Order parts, accessories, and supplies Replace the toner cartridgeOrdering Order parts, accessories, and suppliesSupplies and accessories Replace the toner cartridge CAUTION Do not touch the shutter or the surface of the roller 8. Close the top cover 9. Lower the scanner assembly 28 Chapter 3 Parts, supplies, and accessories Print tasks Windows Print tasks Mac OS Set up HP Wireless Direct Printing Mobile printing4 Print Use walk-up USB printing dw models onlyPrint tasks Windows How to print WindowsHow to print Windows Automatically print on both sides Windows Manually print on both sides Windows5. Click or tap the OK button to print the job Print tasks WindowsAutomatically print on both sides Windows Manually print on both sides Windows Print multiple pages per sheet Windows Select the paper type Windows Additional print tasksPrint tasks Mac OS How to print OSHow to print OS Automatically print on both sides OS Automatically print on both sides OSPrint multiple pages per sheet OS Select the paper type OSSet up HP Wireless Direct Printing Wireless Menu Wireless Direct On/OffHP ePrint via email Network Setup Show IP AddressMobile printing HP ePrint via email HP ePrint software AirPrintHP ePrint software AirPrintUse walk-up USB printing dw models only Print Documents View and Print Photos Scan to USB Drive42 Chapter 4 Print 5 Copy Make a copy Copy on both sides duplexMake a copy Copy on both sides manually Copy on both sides duplexCopy on both sides automatically Copy on both sides automatically Copy on both sides manually46 Chapter 5 Copy Set up Scan to E-mail touchscreen models only Scan by using the HP Scan software WindowsScan by using the HP Scan software Mac Set up Scan to Network Folder touchscreen models onlyScan by using the HP Scan software Windows Scan by using the HP Scan software Mac Introduction Set up Scan to E-mail touchscreen models onlySet up the Scan to Email feature via the HP Embedded Web Server OS Use the Scan to E-Mail Wizard WindowsSet up the Scan to Email feature via the HP Embedded Web Server OS c. Click Begin Scan to E-mail Setup. The EWS opens 8. Click Save and Test to complete the setup Use the Scan to Network Folder Setup Wizard Windows Set up Scan to Network Folder touchscreen models onlyUse the Scan to Network Folder Setup Wizard Windows Use HP Utility to open the HP Embedded Web Server EWS 4. On the Network Folder Configuration page, click the New buttonUse a Web browser to open the HP Embedded Web Server EWS b. In HP Utility, select Scan to Network Folder4. Click the New button under Network Folder Configuration In the Secure the Folder Access with a PIN section, enter the PINScan to a USB flash drive touchscreen models only 4. Touch the Scan to USB Drive screenScan to email touchscreen models only Scan to a network folder touchscreen models only 3. Touch the Scan to Network Folder item60 Chapter 6 Scan Set up to send and receive faxes Send a fax 7 Fax2. Step 2 Set up the fax on page Set up to send and receive faxesStep 2 Set up the fax Step 3 Configure the fax time, date, and header 3. Step 3 Configure the fax time, date, and header on pageDedicated phone line on page Shared voice/fax line on page Step 2 Set up the faxDedicated phone line Shared voice/fax line with an answering machine on pageShared voice/fax line c. Open the Advanced Setup menu Shared voice/fax line with an answering machine5. Configure the rings to answer setting on the product Product control panel Step 3 Configure the fax time, date, and headerHP Fax Setup Wizard Product control panel on pageHP Embedded Web Server Step 4 Run a fax testHP Device Toolbox 12. Continue to Step 4 Run a fax test on pagePage Fax from the flatbed scanner Send a fax using the HP software WindowsSend a fax Fax from the document feeder2. Adjust the paper guides until they are snug against the paper Send a fax using the HP software Windows 5. Click Send NowConfigure IP network settings HP Web Jetadmin Use HP Web Services applications touchscreen models onlyAdvanced configuration with HP Utility for Mac OS Product security features Economy settings Update the firmwareUse HP Web Services applications touchscreen models only 2. Touch the Enable Web Services buttonChange the product connection type Windows Open the HP Embedded Web Server EWS from the Start menu Open the HP Embedded Web Server EWS from a Web browserPage Configure the Scan to Network Folder and Scan to E-mail features 78 Chapter 8 Manage the productOpen HP Utility Advanced configuration with HP Utility for Mac OSHP Utility features 3. Click the Options & Supplies button80 Chapter 8 Manage the product Printer sharing disclaimer View or change network settings Configure IP network settingsView or change network settings Manually configure IPv4 TCP/IP parameters from the control panelManually configure IPv4 TCP/IP parameters from the control panel HP Web Jetadmin Product security features Set or change the product password using the HP Embedded Web ServerPrint with EconoMode Configure the Sleep/Auto Off After setting Economy settingsConfigure the Sleep/Auto Off After setting System Setup Energy Settings Sleep/Auto Off Sleep/Auto Off AfterSystem Setup Energy Settings Sleep/Auto Off Sleep/Auto Off After System Setup Energy Settings Sleep/Auto Off Wake EventsUpdate the firmware Method one Update the firmware using the control panelMethod two Update the firmware using the Firmware Update Utility 3. Under the Firmware section, locate the Firmware Update UtilityImprove fax image quality Solve wired network problems 9 Solve problemsRestore the factory-set defaults Solve wireless network problems Solve fax problemsGet 24-hour Internet support Customer supportOrder additional HP service or maintenance agreements ljMFPM226Control panel help system touchscreen models only Restore the factory-set defaults System Setup Supply Settings Enable or disable the Very Low settingsSystem Setup Supply Settings Black Cartridge Very Low Setting Black Cartridge Very Low Setting The product does not pick up paper Clean the pickup rollers and separation pad in the document feederProduct does not pick up paper or misfeeds The product picks up multiple sheets of paperClean the pickup rollers and separation pad in the document feeder Page Experiencing frequent or recurring paper jams? Clear jamsJam locations c. Select Cleaning Page c. SelectConfiguration ReportClear jams in the document feeder 6. Close the jam-access cover 7. Close the document-feeder input tray 5. Remove any jammed paper from under the coverA Jam in cartridge area message displays on the product control panel Clear jams in the toner-cartridge area102 Chapter 9 Solve problems 5. Reinsert the toner cartridge 6. Close the top cover 7. Lower the scanner assembly 104 Chapter 9 Solve problemsA Jam in output bin message displays on the product control panel Clear jams in the output bin3. Pull out the green tab to release the jam-access cover 6. Close the top cover 4. Remove any jammed paper 5. Close the jam-access cover106 Chapter 9 Solve problems Clear jams A Jam in duplex area message displays on the product control panel Clear jams in the duplexer108 Chapter 9 Solve problems 1. Open the rear door3. Close the rear door Set the paper-type setting for the print job Set the paper-type setting for the print jobCheck the paper-type setting Windows Check the toner-cartridge status Clean the productPrint a cleaning page Clean the productCheck the paper type setting OS Check the toner-cartridge statusInspect the toner cartridge for damage Check the scanner glass for dirt and smudgesCheck the EconoMode settings Check other print job settingsUse paper that meets HP specifications Check the paper and printing environmentSelect the 600 dpi option Clear the EconoMode check box to disable it114 Chapter 9 Solve problems Select the FastRes 1200 optionTry a different print driver Check the scanner glass for dirt and smudges Check the paper settingsImprove copy and scan quality Optimize for text or picturesEdge-to-edge copying Considerations for printing or scanning documents with cropped edgesClean the pickup rollers and separation pad in the document feeder Check the send-fax resolution setting Check the send-fax resolution settingCheck the lightness/darkness setting Check the lightness/darkness settingCheck the Error Correction setting Check the Fit-to-Page setting Send to a different fax machine Check the senders fax machineThe computer is using the incorrect IP address for the product Solve wired network problemsThe computer is using the incorrect IP address for the product New software programs might be causing compatibility problemsThe product is disabled, or other network settings are incorrect New software programs might be causing compatibility problemsThe computer or workstation might be set up incorrectly Wireless connectivity checklist Solve wireless network problemsWireless connectivity checklist The product does not print after the wireless configuration completesThe wireless product loses communication when connected to a VPN The product does not print after the wireless configuration completesCannot connect more computers to the wireless product The network does not appear in the wireless networks listReduce interference on a wireless network The wireless network is not functioningPerform a wireless network diagnostic test 2. Open the Self Diagnostics menuCheck the hardware setup Faxes are sending slowly Fax quality is poor Solve fax problemsCheck the hardware setup Fax cuts off or prints on two pagesFaxes are sending slowly Fax quality is poor Fax cuts off or prints on two pagesIndex Page Web Services 134 Index Page CF484-90901* *CF484-90901 CF484-90901

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