hp psc 2200 series
b This Call Center supports German, French and Italian speaking customers in Switzerland.
call in Australia post-warranty
If your product is not under warranty, you can call 03 8877 8000. A
prepare your unit for shipment
If after contacting HP Customer Support or returning to the point of purchase, you are requested to send your unit in for service, please follow the power off and rebox steps below to avoid further damage to the HP product.
1Turn on the unit.
Disregard steps 1 through 6, if your unit will not turn on and the print carriage is in the home position. You will not be able to remove the print cartridges. Proceed to step 7.
2Open the
3Remove the print cartridges from their holders, and lower the latches. See replace the print cartridges on page 51 for information on removing the print cartridges.
Caution! Remove both print cartridges and lower both latches. Failure to do so may damage your unit.
4Place the print cartridges in an airtight bag so they will not dry out, and put them aside (do not send them with the unit, unless instructed to by the HP customer support call agent).
5Turn off the unit.
6Close the
7Remove the front panel cover as follows:
a.Insert a small screw driver into the top right corner of the front panel cover.
b.Gently pry the corner up and lift the front panel cover from the unit.
8Retain the front panel cover. Do not return the front panel cover with the unit.
9If available, pack the unit for shipment using the original packing materials or the packaging materials that come with your exchange unit.
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