Service Manual
3Troubleshooting (continued)
Table 3E (continued from previous page) Troubleshooting Chart - Fault Messages Displayed on Water Heater Interface
FAULT |
| DESCRIPTION |
| CORRECTIVE ACTION |
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| The unit was running and lost the flame | • Inspect spark electrode and associated wiring for | ||||||
| signal. | This condition occurred four (4) | damage and connection. | Reference page 19 of this | ||||
| straight times. | manual for removal and cleaning procedures. Replace | ||||||
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| if necessary. |
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| |
| Exception: Models 500 - 800 will lock out | • Check for proper electrical grounding of unit. |
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| after one retry for ignition. It will require a |
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| manual reset before attempting to fire again. | • Check | incoming | supply | gas pressure. Natural gas | |||
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| pressures should be between 4 - | 14 inches | w.c. and | |||
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| LP gas pressures should be between 8 - 14 inches w.c. | |||||
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| Refer to Section 7 - Gas Connections of the Armor | |||||
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| Water Heater Installation and Operation Manual for | |||||
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| detailed information concerning the gas supply. | |||||
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| • Verify that the plastic hose from the gas valve to the air | |||||
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| inlet is connected and is not damaged. |
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| • Verify that the vent/air intake pipes are installed | |||||
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| correctly and there are no obstructions. |
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No Flame |
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| • Check for 24 VAC to the gas valve at the | |||||
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| connection on the side of the main control board during | ||||||
Running |
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| the ignition attempt. If no voltage is present, replace the | |||||
(will require a manual |
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| main control board. |
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| |
reset once the condition |
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| • If 24 VAC is present at the main control board, check | |||||
has been corrected. |
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| the wiring between the main control board and the gas | ||||||
Press the RESET button |
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| valve. | Replace | the wiring if | necessary. | Do not | ||
on the SMART |
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| disconnect the wiring from the gas valve and attempt to | ||||||
SYSTEM display to |
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| measure voltage at that point. The main control board | ||||||
reset.) |
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| can detect if the gas valve is not connected and will | ||||||
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| display the GV / Relay Fail fault. |
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| • If 24 VAC is present, check the outlet of the valve to | |||||
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| ensure the valve is flowing gas. With a manometer | |||||
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| connected to the outlet tap of the gas valve, when the | |||||
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| unit is in the prepurge period, there should be a | |||||
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| negative pressure present. When the valve is | |||||
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| energized a change in pressure should occur. If the | |||||
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| pressure change does not occur, the gas valve is not | |||||
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| opening. Replace the gas valve. |
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| • Inspect | flame | sensor | and | associated | wiring. |
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| Reference page 19 of this manual for removal and | |||||
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| cleaning procedures. Replace if necessary. |
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| • Inspect the burner. Reference page 19 of this manual | |||||
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| for removal and cleaning procedures. Replace if | |||||
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| necessary. |
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| |
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| • Replace the main control board. |
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