Samsung SSA-P400/EXP, SSA-P400T/EXP manual Troubleshooting, Problem Action

troubleshooting

TROUBLESHOOTING

If the product does not work properly, please check the followings before contacting us. If the trouble persists, please contact the SAMSUNG Customer Service near you.

PROBLEM		ACTION
Can I specify RF only or RF+P/W	1)	It is not available.
mode differently according to the	2)	The mode is defined for each reader device, not the card.
card?		Thus, you can not specify the mode for each card differently.
Ever since I mass-transferred data	1)	You might have not saved card information to the PC, but just to the device
using the PC application, some		when registering card using the PC application.
cards are not allowed for access.	2)	Check if there is a registered, but disallowed card in the PC.
	3)	For an unregistered card, try to enter it again and save to the PC before
		transferring to the device.
	4)	The Mass Transfer/Group Transfer function of the PC application will delete
		all card data in the device before transferring the PC data to the device. As
		such, if you usually register one card on a daily basis, you may not save it
		to the PC but transfer to the device, which causes unsaved card numbers
		not to be registered with the device in the operation of a mass-transfer.
	5)	If this is not the case, the problem may be caused by the defective of an
		internal circuit.
		Contact the nearest customer service for technical assistance.
The RF card works normally, but	Use the provided software program to check the use of the keypad while the
the key input (for the card number)	reader is operating in a certain mode.
using the keypad does not work	Enable the use of the keypad before downloading data to the device.
properly.
The reader reads a card normally	1)	Check the power source of the reader. (Check if the LED indicator of the
but no reaction is made by the		reader is blinking when it has read a card.)
device or an irrelevant card number	2)	Check if the reader works properly. (Disconnect the reader from the system
is displayed.		and use a measuring device such as an oscilloscope to measure the output
		port of the reader.)
	3)	Check if the reader is properly connected to the system (device).
		- Check if the Wiegand communication lines between the reader and the
		system are properly established. (D0, D1)
		- The Wiegand communication line should be connected to GND. (A
		different power source may be fine but the earth-grounding point should
		be connected to GND of the device.)
	4)	If you find the output signal from the device but with severe noise when
		using a measuring device to measure the Wiegand communication line,
		please check the followings:
		- Connect the shield wire and the spare wire of the cable to GND.
		- Use the repeater.
	5)	If the problem persists after performing all the checkpoints above, contact the customer
		service for technical help.

24_ troubleshooting