Desa Tech CCL3930PRA, CCL3018NR Troubleshooting, Observed Problem Possible Cause Remedy

Page 24

TROUBLESHOOTING

WARNING: Turn off heater and let cool before servicing. Only a qualified service person should service and repair heater.

CAUTION: Never use a wire, needle, or similar object to clean ODS/pilot. This can damage ODS/pilot unit.

Note: All troubleshooting items are listed in order of operation.

OBSERVED PROBLEM

POSSIBLE CAUSE

REMEDY

When ignitor button is pressed,

1. Ignitor electrode not con-

1.

Reconnect ignitor cable

there is no spark at ODS/pilot

 

nected to ignitor cable

 

 

 

2.

Ignitor cable pinched or wet

2.

Free ignitor cable if pinched

 

 

 

 

by any metal or tubing. Keep

 

 

 

 

ignitor cable dry

 

3.

Piezo ignitor nut is loose

3.

Tighten nut holding piezo igni-

 

 

 

 

tor to base panel of log set. Nut

 

 

 

 

is located behind base panel

 

4.

Broken ignitor cable

4.

Replace ignitor cable

 

5.

Bad piezo ignitor

5.

Replace piezo ignitor

 

6.

Ignitor electrode positioned

6.

Replace pilot assembly

 

 

wrong

 

 

 

7.

Ignitor electrode broken

7.

Replace pilot assembly

When ignitor button is pressed, there is spark at ODS/pilot but no ignition

1.Gas supply turned off or equip- ment shutoff valve closed

2.Control knob not in PILOT position

3.Control knob not pressed in while in PILOT position

4.Air in gas lines when installed

5.Depleted gas supply (propane/ LP only)

6.ODS/pilot is clogged

7.Gas regulator setting is not correct

1.Turn on gas supply or open equipment shutoff valve

2.Turn control knob to PILOT position

3.Press in control knob while in PILOT position

4.Continue holding down con- trol knob. Repeat igniting op- eration until air is removed

5.Contact local propane/LP gas company

6.Clean ODS/pilot (see Clean- ing and Maintenance, page

23)or replace ODS/pilot as- sembly

7.Replace gas regulator

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111161-01D

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Contents CCL3930NR, CCL3930PR CCL3930NRA, CCL3930PRA Yellow Flame Model ShownTable of Contents Safety Information Local Codes Product Features Remote Control AccessoriesProduct Identification UnpackingProviding Adequate Ventilation Determining FRESH-AIR Flow for Heater LocationUnusually Tight Construction Confined Space and Unconfined SpaceVentilation AIR Ventilation Air From Inside BuildingVentilation Air From Outdoors Installation Check GAS TypeInstallation and Clearances Vent-Free Operation Only LogIf Using Mantel Mantel ClearancesInstalling Damper Clamp Accessory for Vented Floor ClearancesInstalling Heater Base Assembly Installation Items NeededConnecting to GAS Supply External Regulator With Vent Pointing DownChecking GAS Connections Test Pressures In Excess Of 1/2 Psig 3.5 kPaInstalling Remote Receiver Unit Test Pressures Equal To or Less Than 1/2 Psig 3.5 kPaInstalling Wireless HAND- Held Remote Control Accessory Installing 9-Volt Battery in ReceiverInstalling Logs Installing Front Log #1 CCL3930PR/NR ShownInstalling Crossover Log #4 CCL3930PR/NR Shown For Your Safety Read Before Lighting Operating HeaterLighting Instructions To Turn OFF GAS To Appliance Manual Lighting Procedure Optional HAND-HELD Remote OperationON/OFF Series Model Cghrcb Thermostat Series Model CghrctbInspecting Burners Pilot Flame PatternCleaning Maintenance Burner Injector Holder and Pilot AIR Inlet HoleLogs Main BurnerTroubleshooting Observed Problem Possible Cause RemedyPress in control knob fully See Cleaning and Mainte Gas leak. See Warning Illustrated Parts Breakdown Models CCL3018PR, CCL3018PRA, CCL3018NR, and CCL3018NRAParts List Models Remote Receiver CHL Only Specifications Wiring Diagram Technical ServiceService Hints When Gas Pressure Is Too LowReplacement Parts Parts Under WarrantyParts not Under Warranty Parts CentralReceiver and HAND-HELD Remote Control KIT Cghrcb Series Cleaning KIT CCKEquipment Shutoff Valve GA5010 Fireplace Hood111161-01D Warranty Information Keep this WarrantyLimited Warranty Comfort Glow VENT-FREE GAS LOG Heaters

CCL3018NR, CCL3018PR, CCL3018NRA, CCL3018PRA, CCL3924NR, CCL3924PR, CCL3924NRA, CCL3924PRA, CHL3924NR, CHL3924PR, CCL3930NR, CCL3930PR, CCL3930NRA, CCL3930PRA, CCL3018NR, CCL3930PRA specifications

Desa Tech has established a reputation for engineering high-performance heating solutions, and its range of products, including models such as CCL3018NR, CCL3930PRA, CCL3018NR, CCL3018PR, CCL3018NRA, CCL3018PRA, CCL3924NR, CCL3924PR, CCL3924NRA, CCL3924PRA, CHL3924NR, CHL3924PR, CCL3930NR, CCL3930PR, CCL3930NRA, and CCL3930PRA, exemplifies this commitment to quality and innovation.

At the core of these models are advanced heating technologies designed to provide efficient, effective warmth for a variety of applications. Each unit is engineered to produce reliable heating output while minimizing energy consumption, making them an ideal choice for both residential and commercial environments.

One standout feature is the incorporation of intelligent temperature controls that allow users to seamlessly adjust their heating schedule and preferences. This enhances user convenience while optimizing energy savings. Many models also feature a compact design that allows for flexible installation options, whether mounted on walls or placed in strategic locations for maximum heating efficiency.

A common characteristic across the CCL and CHL series is their robust construction and durable components, enabling them to withstand varying environmental conditions. This makes them suitable not only for indoor use but also for outdoor heating applications, providing versatility in heating solutions.

Additionally, these models are equipped with advanced safety features such as overheat protection and tip-over switches, ensuring peace of mind for users. The inclusion of energy-efficient technologies, such as ceramic heating elements in certain models, contributes to quicker heating times while maintaining safe operation.

The CCL3930PRA and CCL3924PRA models, for example, not only offer high heating capacities but also have a modern aesthetic design that complements a variety of decors. This attention to design ensures that homes can benefit from effective heating without sacrificing style.

Furthermore, the range's adaptability makes it suitable for various settings, from workshops and garages to homes. As such, it can meet diverse heating demands, whether it’s for maintaining a cozy environment during frigid winters or providing a comfortable workspace year-round.

In conclusion, the Desa Tech CCL series, including CCL3018NR, CCL3930PRA, and their counterparts, represents a confluence of innovative technology, reliable performance, and user-focused design. With a strong emphasis on efficiency and safety, these heating solutions are poised to deliver exceptional value to users while ensuring a warm and inviting atmosphere in any space.
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