WARRANTY INFORMATION
Always specify model and serial numbers when communicating with the factory.
We reserve the right to amend these specifications at any time without notice. The only warranty applicable is our standard written warranty. We make no other warranty, expressed or implied.
LIMITED WARRANTY
COMFORT GLOW VENTED NATURAL GAS HEATERS
LIMITED ONE YEAR WARRANTY
This DESA product is warranted to the original purchaser to be free from defect in material and workmanship under normal use and maintenance for a period of one year from the date of installation whether or not actual use begins on that date. It is the responsibility of the consumer/owner to establish the warranty period. You are required to furnish proof of installation date, which may be a Bill of Sales or other payment record which verifies the original installation. A new or remanufactured part to replace any defective part will be provided, at DESA’s sole option, without charge for the part itself, FOB the shipping point. The exchanged part will be warranted for only the unexpired portion of the original warranty. Defective parts must be returned to DESA, transportation charges prepaid, (DESA is not responsible for any freight charges), where DESA will establish to its sole satisfaction that the part was or became defective under normal use and maintenance. No reimbursement will be made for transportation, diagnostics, shipping, handling, or other incidental expenses. This warranty applies only to the product in its original installation location and is voided if the product is reinstalled elsewhere.
LIMITED FOUR YEAR WARRANTY ON COMBUSTION CHAMBER
During the second through fifth years after the date of original installation, DESA further warrants the combustion chamber against defects in material and workmanship under normal use and maintenance. A replacement combustion chamber will be provided under the same conditions as stated in the one year warranty.
LIMITATION OF WARRANTIES
All implied warranties (including implied warranties of merchantability) are hereby limited in duration to the period for which each limited warranty is given. Some states do not allow limitations on how long an implied warranty lasts so the above limitations may not apply to you. The expressed warranties made in this warranty are exclusive and may not be altered, enlarged, or changed by any distributor, dealer, or other person whomsoever.
DESA WILL NOT BE RESPONSIBLE FOR:
1.Normal maintenance as outlined in the owner’s operation and installation manual including cleaning of component parts; such as, orifices and burners.
2.Failure to start and/or operate due to voltage or gas condition, blown fuses, open circuit breakers, loose or disconnected wires, low gas pressure, or other damages due to inadequacy or interruption of electrical service or gas supply.
3.Damage or repairs required as a consequence of faulty or incorrect installation not in conformance with DESA instructions.
4.Damage as a result of floods, winds, lightning, accidents, corrosive atmosphere, or other conditions beyond the control of DESA.
5.Parts or accessories not supplied by DESA.
6.Costs incurred in gaining access to the heater.
7.Damage or repairs needed as a consequence of any misapplication, abuse, unreasonable use, unauthorized alteration, improper servicing, improper operation, or failure to provide reasonable and necessary maintenance.
8.Freight charges incurred from parts replacement.
9.DESA product installed outside the Continental U.S.A. and Alaska.
10.DESA products whose serial number has been altered, defaced, or removed.
11.Fuel or electricity costs or increases in such costs from any reason whatsoever.
12.Any special, indirect or consequential property, economic, or commercial damage of any nature whatsoever. Some states do not allow the exclusion of incidental or consequential damages, so the above limitation may not apply to you.
No representative, dealer, or other person is authorized to assume for DESA International any additional, different, or other liability in connection with the sale of this DESA product.
This warranty gives you specific legal rights, and you may also have other rights which vary from state to state.
For more information about this warranty, write:
2701 Industrial Drive
P.O. Box 90004
Bowling Green, KY