Desa VGL24PR, VGL24NR installation manual Troubleshooting, Observed Problem Possible Cause Remedy

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TROUBLESHOOTING

TROUBLESHOOTING

Note: For additional help, visit DESA Heating Products’ technical service web site at www.desatech.com.

Note: All troubleshooting items are listed in order of operation.

WARNING: Turn off heater and let cool before servicing. Only a qualified service person should service and repair heater.

CAUTION: Never use a wire, needle, or similar object to clean ODS/pilot. This can damage ODS/ pilot unit.

OBSERVED PROBLEM

POSSIBLE CAUSE

REMEDY

 

 

 

 

 

When ignitor button is pressed, there is no

1.

Ignitor electrode not connected to igni-

1.

Reconnect ignitor cable

 

spark at ODS/pilot

 

tor cable

 

 

 

 

2.

Ignitor cable pinched or wet

2.

Free ignitor cable if pinched by any

 

 

 

 

metal or tubing. Keep ignitor cable dry

 

3.

Piezo ignitor nut is loose

3.

Tighten nut holding piezo ignitor to base

 

 

 

 

panel of log set. Nut is located behind

 

 

 

 

base panel

 

4.

Broken ignitor cable

4.

Replace ignitor cable

 

5.

Bad piezo ignitor

5.

Replace piezo ignitor

 

6.

Ignitor electrode broken

6.

Replace pilot assembly

 

7.

Ignitor electrode positioned wrong

7.

Replace pilot assembly

 

 

 

 

 

 

When ignitor button is pressed, there is

1.

Gas supply turned off or equipment

1.

Turn on gas supply or open equipment

spark at ODS/pilot but no ignition

 

shutoff valve closed

 

shutoff valve

 

2.

Control knob not in PILOT position

2.

Turn control knob to PILOT position

 

3.

Control knob not pressed in while in

3.

Press in control knob while in PILOT

 

 

PILOT position

 

position

 

4.

Air in gas lines when installed

4.

Continue holding down control knob.

 

 

 

 

Repeat igniting operation until air is re-

 

 

 

 

moved

 

5.

Depleted gas supply (propane/LP only)

5.

Contact local propane/LP gas company

 

6.

ODS/pilot is clogged

6.

Clean ODS/pilot (see Cleaning and

 

 

 

 

Maintenance, page 19) or replace ODS/

 

 

 

 

pilot assembly

 

7.

Gas regulator setting is not correct

7.

Replace gas control

 

 

 

 

 

 

ODS/pilot lights but flame goes out when

1.

Control knob not fully pressed in

1.

Press in control knob fully

control knob is released

2.

Control knob not pressed in long enough

2.

After ODS/pilot lights, keep control

 

 

 

 

knob pressed in 30 seconds

 

3.

Equipment shutoff valve not fully open

3.

Fully open equipment shutoff valve

 

4.

Pilot flame not touching thermocouple,

4.

A) Contact local natural or propane/LP

 

 

which allows thermocouple to cool,

 

gas company

 

 

causing pilot flame to go out. This prob-

 

B) Clean ODS/pilot (see Cleaning and

 

 

lem could be caused by one or both of

 

Maintenance, page 19) or replace ODS/

 

 

the following:

 

pilot assembly

 

 

A) Low gas pressure

 

 

 

 

 

B) Dirty or partially clogged ODS/pilot

 

 

 

 

5.

Thermocouple connection loose at con-

5.

Hand tighten until snug, then tighten 1/4

 

 

trol valve

 

turn more

 

6.

Thermocouple damaged

6.

Replace pilot assembly

 

7.

Control valve damaged

7.

Replace control valve

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111640-01B

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Contents Unvented VENT-FREE GAS LOG Heater What to do if YOU Smell GASTable of Contents Safety InformationProduct Identification Vent-Free Gas Log HeaterProduct Features Remote Control AccessoriesLocal Codes UnpackingDetermining FRESH-AIR Flow for Heater Location Unusually Tight ConstructionConfined Space and Unconfined Space Determining if You Have a Confined or Unconfined SpaceVentilation Air From Outdoors Ventilation AIRVentilation Air From Inside Building Installation Check GAS TypeLog Size Side Wall Ceiling Minimum Firebox Size Log Front Rear Height Depth WidthIf Not Using Mantel Minimum Noncombustible Material ClearancesDetermining Minimum Mantel Clearances When Using a Hood Mantel ClearancesFloor Clearances Determining Minimum Mantel ClearancesInstalling Damper Clamp Accessory for Vented Operation Installing Heater Base AssemblyInstallation Items Needed Minimum Chimney Permanent Flue Height ft. Opening sq. insConnecting to GAS Supply Attaching Base Assembly to Fireplace FloorPressure Testing Gas Supply Piping system Checking GAS ConnectionsInstalling Remote Receiver Installing Optional Remote AccessoriesPressure Testing Heater Gas Connections Installing Logs Installing 9-Volt Battery in ReceiverFor Your Safety Read Before Lighting Operating HeaterLighting Instructions To Turn OFF GAS To ApplianceShutting Off Heater Shutting Off Burners Only pilot stays litManual Lighting Procedure Manual ModeOptional HAND-HELD Remote Operation ON/OFF Series Model CghrcbAuto Thermostatic Mode Safety FeaturesInspecting Burners Pilot Flame PatternLogs Cleaning MaintenanceCleaning Burner Injector Holder and Pilot AIR Inlet Hole Troubleshooting Observed Problem Possible Cause RemedySee Wiring Diagram, Top Gas leak. See Warning statement atWiring Diagram Replacement Parts SpecificationsService Hints Technical ServiceIllustrated Parts Breakdown Models VGL24PR and VGL24NRParts List KEY Part Number VGL24PR VGL24NR Description QTYCleaning KIT CCK Receiver and HAND-HELD Remote Control KIT Cghrcb SeriesEquipment Shutoff Valve Fireplace HoodOwners Registration Form Postage Required 111640-01B Warranty Information

VGL24PR, VGL24NR specifications

Desa VGL24NR and VGL24PR are innovative heating solutions designed to provide efficient and effective warmth for residential and commercial spaces. With their modern design and advanced technologies, these gas fireplaces offer both aesthetic appeal and functional performance.

One of the main features of the VGL24NR and VGL24PR models is their ventless operation. This means they do not require a chimney or venting system, making them an ideal choice for various installation scenarios. The lack of venting not only simplifies the installation process but also allows for more flexible placement within a room, enabling users to enjoy the warmth and ambiance of a fire wherever it fits best.

These models are equipped with a versatile heating capacity that can efficiently warmth up spaces of various sizes. With an impressive output, they are perfect for both cozy living rooms and larger family areas. The adjustable flame height allows users to customize their heat output, optimizing energy use while still achieving desired warmth levels.

In terms of technology, the Desa VGL24NR and VGL24PR feature advanced safety systems that ensure peace of mind for users. The oxygen depletion sensor automatically shuts off the unit if oxygen levels fall below a safe threshold. This invaluable feature makes these fireplaces a safe choice, particularly in enclosed environments.

Both models are designed with user convenience in mind. The easy-to-use remote control provides effortless operation, allowing users to adjust the flame and heat settings from the comfort of their seats. The wide viewing area enhances the visual appeal, providing a stunning flame display that can serve as a focal point in any room.

With regard to aesthetics, the Desa VGL24NR and VGL24PR come in a variety of finishes and styles, catering to diverse design preferences. Whether one prefers a contemporary look or a more traditional aesthetic, these fireplaces can seamlessly complement any décor.

Energy efficiency is another hallmark of the VGL24NR and VGL24PR models. They utilize clean-burning gas, which not only minimizes environmental impact but also reduces heating costs. By heating spaces quickly and effectively, these fireplaces provide an economical heating solution with long-term benefits.

In summary, the Desa VGL24NR and VGL24PR gas fireplaces combine modern design with innovative technology and robust safety features. Their ventless operation, adjustable heat output, and remote functionality make them suitable for various applications, enhancing comfort and style in any setting. For those seeking a reliable and aesthetically pleasing heating solution, these models offer an excellent option.
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