troubleshooting
TROUBLESHOOTING
If the product does not function properly, please see the below for trouble shooting.
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If you fail to enter registration mode using | 1) | Check if the master card is invalid. | |||
the master card |
| Change the master card using software communications, and try to access | |||
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| using the changed card. |
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| 2) | Refer to the user manual and initialize the hardware. (before system | |||
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| installation) |
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| * Note that all existing settings will return to the factory default. | |||
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| (card deleted/system initialized/master card deleted, etc) | ||
| 3) | If the problem persists, contact the nearest customer service for technical | |||
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| help. |
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Fingerprint registration or authentication | 1) | Please check the correct fingerprint registration instruction in the user | |||
do not work well. |
| manual and try again. |
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| Proper |
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| fingerprint |
| Improperly positioned fingerprints |
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| position |
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2)Check the state of the fingerprint.
Normal | Dry | Moist | Too gentle | Too string |
fingerprint | Fingerprint | Fingerprint | pressure | pressure |
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3)Adaptive mode will correct excessively dry or moist fingerprints as necessary when sensing them. It may take longer to sense the fingerprint in this mode, but the fingerprint recognition rate will be increased. You can configure the Adaptive settings using the software.
28_ troubleshooting