Axis Communications P5544 Troubleshooting, Checking the Firmware, Upgrading the Firmware

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AXIS P5544 PTZ Dome Network Camera

Troubleshooting

Troubleshooting

Checking the Firmware

Firmware is software that determines the functionality of network devices. One of your first actions when troubleshooting a problem should be to check the current firmware version. The latest version may contain a correction that fixes your particular problem. The current firmware version in the Axis product is displayed in the page Setup > Basic Setup and in Setup > About.

Upgrading the Firmware

When you upgrade the product with the latest firmware from Axis website, the product receives the latest functionality available. Always read the upgrade instructions and release notes available with each new release, before upgrading the firmware.

To upgrade, follow these instructions:

1.Save the firmware file to your computer. The latest version of the firmware is available free of charge from Axis website at www.axis.com/techsup

2.Go to Setup > System Options > Maintenance in the products web pages.

3.Under Upgrade Server, click Browse and locate the file on your computer. Click Upgrade.

After starting the upgrade process, always wait at least 5–10 minutes before restarting the product, even if you suspect the upgrade has failed.

AXIS Camera Management can be used for multiple upgrades. See www.axis.com for more information.

Note

Your dealer reserves the right to charge for any repair attributable to faulty upgrade by the user.

Preconfigured and customized settings are saved when the firmware is upgraded (providing the features are available in the new firmware) although this is not guaranteed by Axis Communications AB.

Emergency Recovery Procedure

If power or network connection is lost during the upgrade, the process fails and the product becomes unresponsive. Flashing red Status indicator indicates a failed upgrade. To recover the product, follow the steps below. The serial number is found on the product’s label.

1.In UNIX/Linux, type the following from the command line: arp -s <IP address> <serial number> temp

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Contents Axis P5544 PTZ Dome Network Camera Safety About This DocumentLiability Intellectual Property RightsTable of Contents Axis P5544 PTZ Dome Network CameraPerformance Considerations Connectors Hardware OverviewHardware Overview For technical specifications, seeMidspan LED Indicators LED IndicatorsColor Indication Accessing the Product Accessing the ProductAccess from a Browser Start a browser Internet Explorer, Firefox, SafariAccess from the Internet Set the Root PasswordNetwork TCP/IP Advanced Click Create self-signed certificateOverview Mode Live ViewNormal Mode Controls on the Live View Go to Overview modeAudio Controls Manual Trigger Go to Setup EventsTo show the manual trigger buttons in the Live View How to Stream H.264 Media StreamsMedia Streams Axis Media Control AMCAlternative Methods of Accessing the Video Stream QuickTimeTM. The following paths can be usedAccessing Audio Streams Java applet supports simplex audio with G.711 encodingSetting Up the Product Setting Up the ProductBasic Setup Video and Audio Video and AudioVideo Stream Pixel CounterClick Save to apply the new settings Stream ProfilesImage 264Camera Settings Exposure SettingsImage Appearance White BalanceImage Settings OverlayOverlay Image Go to Video & Audio Video Stream and select the Image tabAudio Settings Privacy MaskAudio Modes Audio InputAudio Output G711 G726Audio Clips Live View Config Default Viewer for BrowsersLive View Config Viewer Settings Go to Setup Live View ConfigUser Defined Links Output ButtonsAxis P5544 PTZ Dome Network Camera Preset Positions PTZ Pan Tilt ZoomPTZ Pan Tilt Zoom GatekeeperGuard Tour Osdi ZonesAdvanced LimitsControl Queue Operator Same as administrator but with lower priorityControls Set Up Motion Detection Windows DetectorsDetectors Motion DetectionAudio Detection Motion Detection ParametersApplications ApplicationsEvents EventsPTZ Control Setting Up an Action RuleGo to Events Action Rules and click Add Schedules RecipientsRecurrences Axis P5544 PTZ Dome Network Camera Recordings RecordingsRecording List Continuous RecordingAxis P5544 PTZ Dome Network Camera System Options System OptionsSecurity UsersIeee Date & TimeAudio Support Basic TCP/IP Settings NetworkIPv4 Address Configuration IPv6 Address ConfigurationAdvanced TCP/IP Settings Link-Local IPv4 Address NAT traversal port mapping for IPv4QoS Quality of Service Smtp emailStorage UPnPTMRTP/H.264 BonjourGo to System Options Storage and click SD Card Network ShareGo to System Options Storage Click Network Share Maintenance Ports & DevicesPorts Port StatusOpen PTZ Calibration from System Options Maintenance SupportSupport Overview System OverviewReset to Factory Default Settings ScriptingFile Upload Plain ConfigMulti-Connector Cable sold separately Multi-Connector Cable sold separatelyFunction Pin Specifications Connection diagram DC power inputTroubleshooting TroubleshootingEmergency Recovery Procedure Checking the FirmwareProblems setting the IP address Symptoms, Possible Causes and Remedial ActionsProduct cannot be accessed from a browser Product is accessible locally but not externally Problems with the H.264 formatVideo and image problems, general Setup Video & Audio Camera SettingsPTZ problems Problems uploading filesSettings Storage and disk management problemsMotion Detection triggers unexpectedly No audioTechnical Specifications Technical SpecificationsMaintenance Installation aids Memory PowerConnectors Function/group Specifications Network SecurityPerformance Considerations Ver M1.15 Axis P5544 PTZ Dome Network Camera

P5544 specifications

The Axis Communications P5544 is a robust and versatile network camera designed for high-performance surveillance in various environments. With its advanced features and cutting-edge technologies, it provides exceptional video quality and reliability, making it a popular choice for businesses and organizations looking to enhance their security systems.

One of the standout features of the P5544 is its high-resolution imaging capabilities. The camera offers 720p HD video quality, ensuring clear and detailed footage, even in challenging lighting conditions. This high resolution is particularly beneficial for capturing essential details such as faces or license plates, which can be crucial in security scenarios.

The P5544 is equipped with a powerful zoom lens, allowing users to zoom in on specific areas of interest without compromising image quality. With a 22x optical zoom, operators can easily focus on distant subjects or wide scenes, providing flexibility in monitoring various locations. This feature, combined with the camera's pan and tilt functionality, enables comprehensive coverage of a designated area.

In addition to its impressive optical capabilities, the Axis P5544 incorporates advanced image enhancement technologies. It features Axis' Wide Dynamic Range (WDR) technology, which helps in handling difficult lighting conditions, such as bright sunlight and deep shadows. This ensures that video footage remains clear and detailed in various lighting scenarios, enhancing overall situational awareness.

The camera is designed for durability and adaptability, making it suitable for both indoor and outdoor use. It is housed in a rugged casing that meets IK10 vandal resistance standards, providing protection against physical damage. This robustness ensures that the camera can endure harsh weather conditions, making it a reliable option for various installations.

Moreover, the Axis P5544 supports Power over Ethernet (PoE), simplifying installation by requiring only a single cable for power and data transmission. This not only reduces the complexity of the setup but also contributes to a cleaner and more organized deployment.

In conclusion, the Axis Communications P5544 is a powerful surveillance tool that combines high-definition imagery, versatile zoom capabilities, advanced image processing, and a durable design. Its features make it an ideal choice for businesses seeking reliable security solutions that can adapt to various environments and challenges. With the P5544, organizations can enhance their monitoring capabilities, improving overall safety and security.