Axis Communications P5544 user manual Product is accessible locally but not externally

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AXIS P5544 PTZ Dome Network Camera

Troubleshooting

The product is accessible locally but not externally

Router configuration

To configure your router to allow incoming data traffic to the Axis product, enable the NAT-traversal

 

feature which will attempt to automatically configure the router to allow access to the Axis

 

product, see NAT traversal (port mapping) for IPv4, on page 43. The router must support UPnPTM.

Firewall protection

Check the Internet firewall with your network administrator.

Default routers required

Check if you need to configure the router settings.

Problems with the H.264 format

No H.264 displayed in the client

No multicast H.264 displayed in the client

Multicast H.264 only accessible by local clients

Poor rendering of H.264 images

Color saturation is different in H.264 and Motion JPEG

Lower frame rate than expected

Why do I not get maximum frames per second?

Image degeneration

Check that the relevant H.264 connection methods and correct interface are enabled in the AMC Control Panel (streaming tab). See AXIS Media Control (AMC), on page 13.

In the AMC Control Panel, select the H.264 tab and click Set to default H.264 decoder.

Check that RTSP is enabled under System Options > Network > TCP/IP > Advanced.

Check with your network administrator that the multicast addresses used by the Axis product are valid for your network.

Check with your network administrator to see if there is a firewall preventing viewing.

Check if your router supports multicasting, or if the router settings between the client and the product need to be configured. The TTL (Time To Live) value may need to be increased.

Color depth set incorrectly on clients. Set to 16–bit or 32–bit color.

If text overlays are blurred, or if there are other rendering problems, you may need to enable Advanced Video Rendering fromv the Video tab in the AMC Control Panel.

Ensure that your graphics card is using the latest driver. The latest drivers can usually be downloaded from the manufacturer’s website.

Modify the settings for your graphics adapter. Refer to the adapter’s documentation for more information.

Reduce the number of applications running on the client computer.

Limit the number of simultaneous viewers.

Check with the network administrator that there is enough bandwidth available.

Check in the AMC Control Panel (H.264 tag) that video processing is NOT set to Decode only key frames.

Lower the image resolution.

See Performance Considerations, on page 59.

The maximum frames per second is dependent on the utility frequency (60/50 Hz) of the Axis product. See Technical Specifications, on page 57.

Decrease the GOV length. Go to Video & Audio > Video Stream and select the H.264 tab to modify the GOV length.

Status indicator LED is flashing red and the product is inaccessible

A firmware upgrade has

See Emergency Recovery Procedure, on page 52.

been interrupted or the

 

firmware has otherwise been

 

damaged

 

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Contents Axis P5544 PTZ Dome Network Camera Liability SafetyAbout This Document Intellectual Property RightsTable of Contents Axis P5544 PTZ Dome Network CameraPerformance Considerations Hardware Overview ConnectorsHardware Overview For technical specifications, seeLED Indicators Midspan LED IndicatorsColor Indication Access from a Browser Accessing the ProductAccessing the Product Start a browser Internet Explorer, Firefox, SafariNetwork TCP/IP Advanced Access from the InternetSet the Root Password Click Create self-signed certificateOverview Mode Live ViewNormal Mode Go to Overview mode Controls on the Live ViewAudio Controls Go to Setup Events Manual TriggerTo show the manual trigger buttons in the Live View Media Streams How to Stream H.264Media Streams Axis Media Control AMCAlternative Methods of Accessing the Video Stream QuickTimeTM. The following paths can be usedAccessing Audio Streams Java applet supports simplex audio with G.711 encodingSetting Up the Product Setting Up the ProductBasic Setup Video Stream Video and AudioVideo and Audio Pixel CounterImage Click Save to apply the new settingsStream Profiles 264Image Appearance Camera SettingsExposure Settings White BalanceOverlay Image Image SettingsOverlay Go to Video & Audio Video Stream and select the Image tabAudio Modes Audio SettingsPrivacy Mask Audio InputAudio Output G711 G726Audio Clips Default Viewer for Browsers Live View ConfigLive View Config User Defined Links Viewer SettingsGo to Setup Live View Config Output ButtonsAxis P5544 PTZ Dome Network Camera PTZ Pan Tilt Zoom Preset PositionsPTZ Pan Tilt Zoom GatekeeperAdvanced Guard TourOsdi Zones LimitsOperator Same as administrator but with lower priority Control QueueControls Detectors Set Up Motion Detection WindowsDetectors Motion DetectionAudio Detection Motion Detection ParametersApplications ApplicationsEvents EventsSetting Up an Action Rule PTZ ControlGo to Events Action Rules and click Add Recipients SchedulesRecurrences Axis P5544 PTZ Dome Network Camera Recording List RecordingsRecordings Continuous RecordingAxis P5544 PTZ Dome Network Camera Security System OptionsSystem Options UsersDate & Time IeeeAudio Support IPv4 Address Configuration Basic TCP/IP SettingsNetwork IPv6 Address ConfigurationAdvanced TCP/IP Settings Link-Local IPv4 Address NAT traversal port mapping for IPv4QoS Quality of Service Smtp emailRTP/H.264 StorageUPnPTM BonjourNetwork Share Go to System Options Storage and click SD CardGo to System Options Storage Click Network Share Ports MaintenancePorts & Devices Port StatusSupport Overview Open PTZ Calibration from System Options MaintenanceSupport System OverviewFile Upload Reset to Factory Default SettingsScripting Plain ConfigMulti-Connector Cable sold separately Multi-Connector Cable sold separatelyFunction Pin Specifications Connection diagram DC power inputEmergency Recovery Procedure TroubleshootingTroubleshooting Checking the FirmwareSymptoms, Possible Causes and Remedial Actions Problems setting the IP addressProduct cannot be accessed from a browser Product is accessible locally but not externally Problems with the H.264 formatPTZ problems Video and image problems, generalSetup Video & Audio Camera Settings Problems uploading filesMotion Detection triggers unexpectedly SettingsStorage and disk management problems No audioTechnical Specifications Technical SpecificationsConnectors Maintenance Installation aidsMemory Power Function/group Specifications Network SecurityPerformance Considerations Ver M1.15 Axis P5544 PTZ Dome Network Camera

P5544 specifications

The Axis Communications P5544 is a robust and versatile network camera designed for high-performance surveillance in various environments. With its advanced features and cutting-edge technologies, it provides exceptional video quality and reliability, making it a popular choice for businesses and organizations looking to enhance their security systems.

One of the standout features of the P5544 is its high-resolution imaging capabilities. The camera offers 720p HD video quality, ensuring clear and detailed footage, even in challenging lighting conditions. This high resolution is particularly beneficial for capturing essential details such as faces or license plates, which can be crucial in security scenarios.

The P5544 is equipped with a powerful zoom lens, allowing users to zoom in on specific areas of interest without compromising image quality. With a 22x optical zoom, operators can easily focus on distant subjects or wide scenes, providing flexibility in monitoring various locations. This feature, combined with the camera's pan and tilt functionality, enables comprehensive coverage of a designated area.

In addition to its impressive optical capabilities, the Axis P5544 incorporates advanced image enhancement technologies. It features Axis' Wide Dynamic Range (WDR) technology, which helps in handling difficult lighting conditions, such as bright sunlight and deep shadows. This ensures that video footage remains clear and detailed in various lighting scenarios, enhancing overall situational awareness.

The camera is designed for durability and adaptability, making it suitable for both indoor and outdoor use. It is housed in a rugged casing that meets IK10 vandal resistance standards, providing protection against physical damage. This robustness ensures that the camera can endure harsh weather conditions, making it a reliable option for various installations.

Moreover, the Axis P5544 supports Power over Ethernet (PoE), simplifying installation by requiring only a single cable for power and data transmission. This not only reduces the complexity of the setup but also contributes to a cleaner and more organized deployment.

In conclusion, the Axis Communications P5544 is a powerful surveillance tool that combines high-definition imagery, versatile zoom capabilities, advanced image processing, and a durable design. Its features make it an ideal choice for businesses seeking reliable security solutions that can adapt to various environments and challenges. With the P5544, organizations can enhance their monitoring capabilities, improving overall safety and security.
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