Axis Communications P5544 user manual Symptoms, Possible Causes and Remedial Actions

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AXIS P5544 PTZ Dome Network Camera

Troubleshooting

ping -s 408 <IP address>

In Windows, type the following from a command/DOS prompt (this may require that you run the command prompt as an administrator):

arp -s <IP address> <serial number> ping -l 408 -t <IP address>

2.If the product does not reply in 30 seconds, restart it and wait for a reply. Press CTRL+C to stop Ping.

3.Open a browser and type in the product’s IP address. In the page that appears, use the Browse button to select the upgrade file to use. Then click Load to restart the upgrade process.

4.After the upgrade is complete (1–10 minutes), the product automatically restarts and shows a steady green on the Status indicator.

5.Reinstall the product, referring to the Installation Guide.

If the emergency recovery procedure does not get the product up and running again, contact Axis support at www.axis.com/techsup/

Symptoms, Possible Causes and Remedial Actions

Problems setting the IP address

When using ARP/Ping

Try the installation again. The IP address must be set within two minutes after power has been

 

applied to the product. Ensure the Ping length is set to 408. See the Installation Guide for

 

detailed instructions.

The product is located on a different subnet

The IP address is being used by another device

Possible IP address conflict with another device on the same subnet.

If the IP address intended for the product and the IP address of the computer used to access the product are located on different subnets, you will not be able to set the IP address. Contact your network administrator to obtain an IP address.

Disconnect the Axis product from the network. Run the Ping command (in a Command/DOS window, type ping and the IP address of the product:

•If you receive: Reply from <IP address>: bytes=32; time=10...

this means that the IP address may already be in use by another device on the network. Obtain a new IP address from the network administrator and reinstall the product.

•If you receive: Request timed out, this means that the IP address is available for use with the Axis product. Check all cabling and reinstall the product.

The static IP address in the Axis product is used before the DHCP server sets a dynamic address. This means that if the same default static IP address is also used by another device, there may be problems accessing the product.

The product cannot be accessed from a browser

Cannot log in

The IP address has been changed by DHCP

Certificate error when using IEEE 802.1X

When HTTPS is enabled, ensure that the correct protocol (HTTP or HTTPS) is used when attempting to log in. You may need to manually type http or https in the browser’s address field.

If the password for root is lost, the product must be reset to the factory default settings. See Reset to Factory Default Settings, on page 49.

If the product and the client are on the same network, run AXIS IP Utility to locate the product. Identify the product using its model or serial number.

Move the Axis product to an isolated network, or to one with no DHCP or BOOTP server. Set the IP address again, using AXIS IP Utility or ARP/Ping (see the Installation Guide). Open the Setup pages and disabled DHCP in the TCP/IP settings. Return the product to the main network. The product now has a fixed IP address that will not change.

For authentication to work properly, the date and time settings in the Axis product should be synchronized with an NTP server. See Date & Time, on page 40.

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Contents Axis P5544 PTZ Dome Network Camera About This Document SafetyLiability Intellectual Property RightsAxis P5544 PTZ Dome Network Camera Table of ContentsPerformance Considerations Hardware Overview ConnectorsHardware Overview For technical specifications, seeColor Indication LED IndicatorsMidspan LED Indicators Accessing the Product Accessing the ProductAccess from a Browser Start a browser Internet Explorer, Firefox, SafariSet the Root Password Access from the InternetNetwork TCP/IP Advanced Click Create self-signed certificateLive View Overview ModeNormal Mode Audio Controls Go to Overview modeControls on the Live View To show the manual trigger buttons in the Live View Go to Setup EventsManual Trigger Media Streams How to Stream H.264Media Streams Axis Media Control AMCQuickTimeTM. The following paths can be used Alternative Methods of Accessing the Video StreamJava applet supports simplex audio with G.711 encoding Accessing Audio StreamsBasic Setup Setting Up the ProductSetting Up the Product Video and Audio Video and AudioVideo Stream Pixel CounterStream Profiles Click Save to apply the new settingsImage 264Exposure Settings Camera SettingsImage Appearance White BalanceOverlay Image SettingsOverlay Image Go to Video & Audio Video Stream and select the Image tabPrivacy Mask Audio SettingsAudio Modes Audio InputG711 G726 Audio OutputAudio Clips Live View Config Default Viewer for BrowsersLive View Config Go to Setup Live View Config Viewer SettingsUser Defined Links Output ButtonsAxis P5544 PTZ Dome Network Camera PTZ Pan Tilt Zoom Preset PositionsPTZ Pan Tilt Zoom GatekeeperOsdi Zones Guard TourAdvanced LimitsControls Operator Same as administrator but with lower priorityControl Queue Detectors Set Up Motion Detection WindowsDetectors Motion DetectionMotion Detection Parameters Audio DetectionApplications ApplicationsEvents EventsGo to Events Action Rules and click Add Setting Up an Action RulePTZ Control Recurrences RecipientsSchedules Axis P5544 PTZ Dome Network Camera Recordings RecordingsRecording List Continuous RecordingAxis P5544 PTZ Dome Network Camera System Options System OptionsSecurity UsersAudio Support Date & TimeIeee Network Basic TCP/IP SettingsIPv4 Address Configuration IPv6 Address ConfigurationAdvanced TCP/IP Settings NAT traversal port mapping for IPv4 Link-Local IPv4 AddressSmtp email QoS Quality of ServiceUPnPTM StorageRTP/H.264 BonjourGo to System Options Storage Click Network Share Network ShareGo to System Options Storage and click SD Card Ports & Devices MaintenancePorts Port StatusSupport Open PTZ Calibration from System Options MaintenanceSupport Overview System OverviewScripting Reset to Factory Default SettingsFile Upload Plain ConfigFunction Pin Specifications Multi-Connector Cable sold separatelyMulti-Connector Cable sold separately DC power input Connection diagramTroubleshooting TroubleshootingEmergency Recovery Procedure Checking the FirmwareProduct cannot be accessed from a browser Symptoms, Possible Causes and Remedial ActionsProblems setting the IP address Problems with the H.264 format Product is accessible locally but not externallySetup Video & Audio Camera Settings Video and image problems, generalPTZ problems Problems uploading filesStorage and disk management problems SettingsMotion Detection triggers unexpectedly No audioTechnical Specifications Technical SpecificationsMemory Power Maintenance Installation aidsConnectors Function/group Specifications Network SecurityPerformance Considerations Ver M1.15 Axis P5544 PTZ Dome Network Camera

P5544 specifications

The Axis Communications P5544 is a robust and versatile network camera designed for high-performance surveillance in various environments. With its advanced features and cutting-edge technologies, it provides exceptional video quality and reliability, making it a popular choice for businesses and organizations looking to enhance their security systems.

One of the standout features of the P5544 is its high-resolution imaging capabilities. The camera offers 720p HD video quality, ensuring clear and detailed footage, even in challenging lighting conditions. This high resolution is particularly beneficial for capturing essential details such as faces or license plates, which can be crucial in security scenarios.

The P5544 is equipped with a powerful zoom lens, allowing users to zoom in on specific areas of interest without compromising image quality. With a 22x optical zoom, operators can easily focus on distant subjects or wide scenes, providing flexibility in monitoring various locations. This feature, combined with the camera's pan and tilt functionality, enables comprehensive coverage of a designated area.

In addition to its impressive optical capabilities, the Axis P5544 incorporates advanced image enhancement technologies. It features Axis' Wide Dynamic Range (WDR) technology, which helps in handling difficult lighting conditions, such as bright sunlight and deep shadows. This ensures that video footage remains clear and detailed in various lighting scenarios, enhancing overall situational awareness.

The camera is designed for durability and adaptability, making it suitable for both indoor and outdoor use. It is housed in a rugged casing that meets IK10 vandal resistance standards, providing protection against physical damage. This robustness ensures that the camera can endure harsh weather conditions, making it a reliable option for various installations.

Moreover, the Axis P5544 supports Power over Ethernet (PoE), simplifying installation by requiring only a single cable for power and data transmission. This not only reduces the complexity of the setup but also contributes to a cleaner and more organized deployment.

In conclusion, the Axis Communications P5544 is a powerful surveillance tool that combines high-definition imagery, versatile zoom capabilities, advanced image processing, and a durable design. Its features make it an ideal choice for businesses seeking reliable security solutions that can adapt to various environments and challenges. With the P5544, organizations can enhance their monitoring capabilities, improving overall safety and security.
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