Desa EFS33NR, EFS33NRA, EFS33PR, EFS33PRA, VSGF33NR, VSGF33NRA, VSGF33PR, VSGF33PRA

Page 21

TROUBLESHOOTING

Note: For additional help, visit DESA Heating Products’ technical service web site at www.desatech.com.

Note: All troubleshooting items are listed in order of operation.

WARNING: Turn off heater and let cool before servicing. Only a qualified service person should service and repair heater.

TROUBLESHOOTING

21

CAUTION: Never use a wire, needle, or similar object to clean ODS/pilot. This can damage ODS/ pilot unit.

 

OBSERVED PROBLEM

POSSIBLE CAUSE

REMEDY

 

When ignitor button is pressed, there is no

1.

Ignitor electrode not connected to igni-

1.

Reconnect ignitor cable

 

spark at ODS/pilot

 

tor cable

 

 

 

 

2.

Ignitor cable pinched or wet

2.

Free ignitor cable if pinched by any

 

 

 

 

 

metal or tubing. Keep ignitor cable dry

 

 

3.

Piezo ignitor nut is loose

3.

Tighten nut holding piezo ignitor to base

 

 

 

 

 

panel of log set. Nut is located behind

 

 

 

 

 

base panel.

 

 

4.

Broken ignitor cable

4.

Replace ignitor cable

 

 

5.

Bad piezo ignitor

5.

Replace piezo ignitor

 

 

6.

Ignitor electrode broken

6.

Replace pilot assembly

 

 

7.

Ignitor electrode positioned wrong

7.

Replace pilot assembly

 

 

 

 

 

 

 

When ignitor button is pressed, there is

1.

Gas supply turned off or equipment

1.

Turn on gas supply or open equipment

 

spark at ODS/pilot but no ignition

 

shutoff valve closed

 

shutoff valve

 

 

2.

Control knob not in PILOT position

2.

Turn control knob to PILOT position

 

 

3.

Control knob not pressed in while in

3.

Press in control knob while in PILOT

 

 

 

PILOT position

 

position

 

 

4.

Air in gas lines when installed

4.

Continue holding down control knob.

 

 

 

 

 

Repeat igniting operation until air is

 

 

 

 

 

removed

 

 

5.

Depleted gas supply (propane/LP only)

5.

Contact local propane/LP gas company

 

 

6.

ODS/pilot is clogged

6.

Clean ODS/pilot (see Cleaning and

 

 

 

 

 

Maintenance, page 19) or replace ODS/

 

 

 

 

 

pilot assembly

 

 

7.

Gas regulator setting is not correct

7.

Replace gas regulator

 

 

 

 

 

 

 

ODS/pilot lights but flame goes out when

1.

Control knob not fully pressed in

1.

Press in control knob fully

 

control knob is released

2.

Control knob not pressed in long enough

2.

After ODS/pilot lights, keep control

 

 

 

 

 

knob pressed in 30 seconds

 

 

3.

Equipment shutoff valve not fully open

3.

Fully open equipment shutoff valve

 

 

4.

Pilot flame not touching thermocouple,

4.

A) Contact local natural or propane/LP

 

 

 

which allows thermocouple to cool,

 

gas company

 

 

 

causing pilot flame to go out. This prob-

 

 

 

 

 

lem could be caused by one or both of

 

B) Clean ODS/pilot (see Cleaning and

 

 

 

the following:

 

Maintenance, page 19) or replace ODS/

 

 

 

A) Low gas pressure

 

pilot assembly

 

 

 

B) Dirty or partially clogged ODS/pilot

 

 

 

 

5.

Thermocouple connection loose at con-

5.

Hand tighten until snug, then tighten

 

 

 

trol valve

 

1/4 turn more

 

 

6.

Thermocouple damaged

6.

Replace pilot assembly

 

 

7.

Control valve damaged

7.

Replace control valve

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107172-01J

Image 21
Contents What to do if YOU Smell GAS OWNER’S Operation and Installation ManualSafety Information Table of ContentsProduct Identification Log Base Assembly VSGF33NRA ShownLocal Codes Product FeaturesUnpacking AIR for Combustion and VentilationDetermining FRESH-AIR Flow for Heater Location Providing Adequate VentilationUnusually Tight Construction Confined and Unconfined SpaceVentilation AIR Ventilation Air From Inside BuildingVentilation Air From Outdoors Installing Hood InstallationCheck GAS Type Electrical HookupConventional Fireplace Installation Installation ClearancesIncluded with Mantel Accessory Assembling and Attaching Optional Brass TrimPlacing Hearth Base Accessory Against Wall Mantel Clearances for Built-In Installation BUILT-IN Fireplace InstallationInstallation Items Needed Installing GAS Piping to Fireplace LocationGas Connection Connecting Fireplace to GAS SupplyPressure Testing gas Supply Piping system Pressure Testing Fireplace Gas ConnectionsChecking GAS Connections Place front log on top of the grate. Make sure the notches Installing Fireplace Screen For Your Safety Read Before Lighting Operating FireplaceLighting Instructions To Turn OFF GAS To Appliance Manual Lighting ProcedureOptional HAND-HELD Remote Operation ON/OFF Series Models Ghrcb and CghrcbInspecting Burners Optional Blower OperationPilot Flame Pattern Cleaning Burner Injector Holder and Pilot AIR Inlet Hole Cleaning MaintenanceMain Burner Front Burner Flame PatternSpecifications Wiring DiagramLogs Models EFS33NR, EFS33NRA, VSGF33NR, and VSGF33NRAObserved Problem Possible Cause Remedy TroubleshootingMaintenance, For more Visit www Com Illustrated Parts Breakdown Not a field replaceable part Parts ListModels EFS33NR, EFS33NRA, VSGF33NR, VSGF33NRA KEY Part Number Description QTY Accessories Corner Hearth Base Cabinet Mantel and Full Hearth BaseHardwood Hearth Base Laminate Trim for Hearth or MantelReplacement Parts Service HintsTechnical Service Owners Registration Form Tape 107172-01J Warranty Information