Troubleshooting Microsoft Windows Applications
The following table lists some possible Microsoft Windows application issues, their causes, and recommended solutions.
TABLE A-8 Troubleshooting Microsoft Windows Applications
Problem | Cause | Solution |
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Inserting a file into Microsoft Office 2000 does not work.
When attaching and running an external monitor at 1600 x 1200 display resolution, Windows 2000 resets.
System appears to hang during installation of Corel Draw 10 for Microsoft Windows.
When installing the Corel Draw 10 upgrade version without a previous version of Corel Draw installed, the install software prompts you to insert a CD of a previous full version of the software.
When templates in Powerpoint in Windows XP Office, the template opens slowly and some color is missing after opening.
The object file (such as clip art or an Excel spreadsheet) is located on a file system drive or on a drive mapped using \\localhost\path.
The default shared memory configuration is set too low.
CD is not completely mounted before you clicked OK.
DirectDraw is enabled by default in this application.
Copy or move the object file to your
C:or D: drive and then insert it again.
In the BIOS setup program, increase shared memory to at least 8 Mbytes to support the 1600x1200 display resolution.
After inserting the previous Corel Draw CD, you must wait until the new CD is fully mounted (when the LED stops blinking) before clicking OK. The Corel installer freezes if you do not wait for the CD to mount.
In the .ini file, under [Display], add the following entry:
DirectDraw=off
Changing this entry allows the Teamwork design template to open normally.
Appendix A Troubleshooting 179
