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APPENDIX A
Troubleshooting
The sections in this appendix describe known issues with the SunPCi III 3.2.1
products. This appendix provides tips for rectifying some of the issues you might
encounter while using SunPCi hardware and software.
This appendix includes the following topics:
■“Support for Issues” on page 135
■“SunPCi III Hardware Issues” on page 136
■“SunPCi III Software and Solaris Issues” on page 142
■“SunPCi III Software and Microsoft Windows Issues” on page 150
■“Red Hat Linux Issues” on page 154
■“WindowsXP Professional, Windows 2000, and Windows Server 2003 Issues” on
page162
■“WindowsNetworking and SunFSD Issues” on page 172
■“Microsoft Windows Application Issues” on page 178

Support for Issues

If you have a question or encounter an issue with the SunPCi III 3.2.1 product,
please contact your support provider.Include the following information in your
email:
■What you observed, including any error messages that were displayed
■The application you were using (including the application version number)
■What you were doing in the application at the time the issue occurred
■Steps to re-create the issue (very important)
■The log file for the SunPCi session