Appendix A Troubleshooting 167
Troubleshooting Windows XP Professional,Windows 2000, and Windows Server 2003 Issues

The following table lists some possible issues with Windows XP Professional,

Windows2000, and Windows Server 2003 and their causes and recommended

solutions.

TABLEA-7 Windows XP Professional,Windows2000, and Windows Server 2003

Issuesand Solutions

Issue Cause Solution
Upgrading resultsin a “blue
screen”with the error message
INACCESSIBLE_BOOT_DEVICE.
Youused the standard Microsoft
upgrade procedureon the
WindowsCD instead of the
recommendedprocedure in the
appropriatechapter of this book.
Use the backup copy of your C:
drive and restorethe drive.
If you did not create a backup C:
drive, createa new C: drive and
installWindows XP Professional as
described in this document. You
have to reinstallall of your
applications.
Installingresults in a “blue screen”
with the errormessage
INACCESSIBLE_BOOT_DEVICE.
Youused the standard Microsoft
installation procedureon the
WindowsCD instead of the
recommendedprocedure in the
appropriatechapter of this book.
Use the installation procedurein
“Installing WindowsXP
Professional”on page38,
“Installing Windows2000” on
page56, or“Installing Windows
Server 2003” on page 72 to
properlyinstall the software.
Inserting a file into Microsoft
OfficeXP or Microsoft Office 2000
does not work.
The object file(such as clip art or
anExcel spreadsheet) is located on
a filesystem drive or on a drive
mapped using \\localhost\
path.
Copy or move the object fileto
yourC: or D: drive and then insert
it again.
The mouse no longer works when
you click the Start button (16-bit
and 24-bit displays only).
Thereis a softwareconflict with
the screenfade effect in the
Display ControlPanel.
Turnoff the fade effect by
choosing the Display Control
Panel. Deselect the firstcheck box
under VisualEffects. Click OK.
The mouse should work again.